General Q&A

We are trying to print QR codes with our company logo however the logo does not show up in the PDF.  Is there a fix for this?

Anyone else have this new look in their visitor list? We used to be able to see the visitors’ names. 

I have a custom RSS ticker on an advanced channel. Somehow, someway, my custom URL that is hosted by us, is still the same but the text displaying is NOT ours. I have no clue how to fix this? Or even figure where the text is coming from?

We are considering using kiosks for our employees to book desks when they come to the office. The only information I can find on this deals primarily with Visitor management. Has anyone used kiosks in this manner and is there any documentation on configuration and setup that applies just to employees and organizations who use SSO?

We continue to have issues with inconsistent printing after a visitor checks in.  Often times they can’t complete the check in process before they get booted back to the check in screen or the guest checks in but a badge won’t print. We’ve worked with tech support but I thought while we waited I’d see if anyone else has experienced issues. Does anyone have their VM devices (ipad/printer) connected differently?

I am trying to add a Live Channel to Media Zone in an Advanced Channel.  I have a series of 4 Live Channels configured and I am trying to setup a way to show them on a configured schedule.  I have an Advanced Channel created and 4 separate layouts configured.  I found some language this site to link a media zone to a live channel, but it does not let me proceed.  AI created these steps below, but I cannot get past Step 4.  I’m lookin for any further guidance anyone can provide.  Steps to add a Live Channel to a Media Zone (advanced channel)1) Create the Live ChannelCreate a Live channel and configure the stream (HLS or multicast) in the Live channel Edit tab. Select the EPG provider/source for the live channel (EPG must already be configured by an administrator). Save the Live channel.2) Create or open the Advanced Channel (Sign)From Channels, create an Advanced Channel or open an existing advanced channel. In the channel editor, open the Edit tab and launch the Visual (WYSIWYG) Editor

Hello! In utilizing the Schedule Board Integration with Microsoft Office 365, I’m currently only able to show the schedule for specific Conference Rooms. Wondering if there’s a way to use this feature to display a specific Calendar’s events instead?Look forward to receiving feedback/support regarding this topic. 

Hello,I’m currently working on the Home tab (Employee Experience Themes) on the Appspace homepage and have noticed a couple of issues.The hyperlinks in the HERO-style section that I have added under Resource Pages are not working. This functionality worked previously when I first created the page, but it no longer appears to be functioning. I also see that the “Make a Reservation” widget is included in the live Holmdel template. However, it is not displaying on my homepage view. It does appear for another colleague who has their location set to Holmdel.Could you please advise on how to troubleshoot these issues at your earliest convenience?Thank you in advance for your help!Tracy Stout

I am trying to create an API Token, and I am following the instructions in the Knowledge Base, but when I get to the part where it says to Enable API Key, I do not see that section in my interface.

Is it possible to set the duration for “all day”? Example - an employee who forgets their ID badge checks in as a drop in guest. The duration they select only goes to 6 hrs. That employee tried to check out when they left for the day (beyond the six hours) and got an error message. Can they check out after their duration ends?

We infrequently have events on campus for which we would like to take over devices during the event to play cards specific to the event, with regular content resuming afterward.For example, Device_1 plays Channel_1 cards, Device_2, Channel_2, etc. There are four devices at Building_1. We would like all four devices in Building_1 to play a different set of event cards, possibly Channel_event, during the event and then go back to their regularly scheduled content.Is there a relatively simple way to accomplish this temporary takeover?

Hello all,Wondering if anyone else is experiencing issues when trying to access the Device tab within AppSpace? My team and I have been unable to access this for the last few days with little to no response from the support team or our customer success person. Thanks!

How can I print my badges to a bluetooth Brother QL-820NWB printer connected to my ipad?

When a drop in guest checks in at the kiosk the "purpose" defaults to "visiting" on the printed tag. How can we have it print the correct purpose?

I have two new SureVue C1 and both of them are not showing up in the device list. An older version is at the same site.Old MVOS: 23.03.15.00 - Registered and workingNew MVOS: 25.12.01.00 - Shows connected at the player side but not showing up on the device list.Appspace on prem is 8.0.2Is this a SW/OS compatibility issue?

Is anyone else experiencing a similar issue with BrightSign players (both Cobra and Malibu family)?We’re seeing instances where the Appspace app fails to launch after a nightly reboot. The device remains on, but shows a content-less/blank screen like in the attached snapshot.Symptoms we’re seeing:In Appspace, the device shows as offline / lost connection In BSN / BA Connected, the device shows as healthy and we can perform remote actions (reboot, software updates, screenshots, etc.) Rebooting and updating BrightSign OS/firmware (when available) does not bring Appspace back The temporary workaround is to re-provision the player via BSN Cloud / BA Connected, but this only works for players originally created via BSN Some of our players were created using the Appspace image and cannot be remotely re-provisioned, and they’re experiencing the same issueLog information:From the device logs on a player where Appspace has stopped, this is the last entry mentioning Appspace:[   61.978] BSPLAY:

Many times, we build a playlist with Column Transition set to NONE.    Today, the option set for the Transition field is showing the following prefix of ADMIN.LABELS (1st screenshot)Typically when we set the Transition to NONE, we no longer see the Transition Icon (2nd screenshot) – it’s a good visual to know that we have set it to NONE. We’re trying to load content for an event this weekend, and want to make sure that the Appspace is still behaving as expected.We are trying to determine if there was a change made that we were not aware of. Thank you

Hi, just was wondering how to access Device Tasks?As far as I know, I should just be able to access it by clicking on the hamburger menu, then go to Devices>Device Tasks. But all I see is Device Licensing. I am an Account Owner and Location Admin and have access to everything, even Global settings. I’m just trying to push some updates for Appspace app to several BrightSign devices. I have both Platform and Premium License.I’ve looked at several topics but none have really helped in resolving this for me. Browse and Navigate Devices on Appspace | Community, Configuring and Managing Device Settings in the Appspace Console | Community, First time user overview | Community. 

I am using the property player.play.themesettings.home.channelrows.count for a channel group.  No matter what I put in there, I only ever get 1 row.  I have 10 channels in the group.  However, player.play.themesettings.home.channelcolumns.count works just fine. I would like to be able to just scroll up and down, and not have to do left an right.  And if I make the columns too narrow, it is hard to see the icon.I have coppied and paste the settings names and I have checked for additional space, it all seems fine.

I am having a issue on a new Cisco Room Bar that I have digital signage integrated and enabled on the device within control hub. I was able to register the unit and get it added into the AppSpace account. I can assign it a channel that has new library items but the issue is when this happens it doesn’t display anything at all. I have created new library items and new channels and this still doesn’t work.

Hello! Has anyone ran into users becoming suspended or losing their licensing overnight? We have had it a couple times recently where current active users will either become suspended without any changes being made or they lose their Premium Licensing and receive an error when logging in. 

Hi,When using Export devices, the export does not include key network and identity details - specifically the device serial number, MAC address, and IP address.I am currently aligning BSN Cloud with Appspace devices. For this purpose, it would be extremely helpful if the device serial number were included in the export so it can be used as a reliable reference for linking the two datasets.At the moment, the export only includes:GUID Name Description Application GUID Application Name Group GUID Group Name tagsXXIncluding the following fields would be much more valuable:Device name Type Sync Status Location Group Version App update status IP MAC Serial numberIt’s possible that I may be missing a configuration setting. However, when selecting Export devices…, there are no prompts for inputs or export options/requirements, so it’s unclear how to enable additional fields in the export.Could you please confirm whether serial number / MAC / IP are intentionally excluded, and if so, whether th

Way back maybe a year now, appspace required a version change to continue working with Webex boards.  Ever since then I am not able to log into my existing account nor create a new one.  Has anyone seen this or know of a way I can completely disassociate my webex tenant with appspace so I can try again from scratch?

We suddenly noticed that some of our room boundaries (polylines) are disappearing. Has anyone else experienced this problem?

Is there a way to copy and past a slide multiple times? I am creating daily meeting slides (one for each day of the week) and setting them to display on the appropriate day. I would also like them to show on every other slide.  So it would look something like this:Monday meetings, weather, Monday meetings, social media, Monday meetings, Board meeting, etc.Tuesday meetings, weather, Tuesday meetings, social media, Tuesday meetings, Board meeting, etc.Do I have to load each slide and set the parameters and move them to every other slide? If so, this means that I would have to load 15 slides and save the parameters every time, every week. Please tell me there is an easier way to do this. I would love to load 5 slides, set the parameters and THEN copy and past.