General Q&A

Is there a way to automatically feed in content that is updated daily or do we have to upload every single item through appspace as they come in?

I have user that does not have the ”Save” button enabled even though they have Publisher and Location Admin for their location and “Can Publish” permissions. They were able to content previously.Why is “Save” button not enabled for updating schedule or make scheduling changes?  Setting user account permissions in Appspace is not easy.  

Why does Appspace show device is “out of sync” when it’s set to “Auto Sync” ?  We added new content almost an hour ago to channel not playing content.Oddly enough I can access the player remotely from BSN cloud so we know it’s online.  Appspace device info says it hasn’t checked-in in 3 hours.  Appspace bug?   How to resolve?  Force sync does not help.How prevent from future occurance?Is there a way to get alerted when the device or App goes “out of sync”?

I added a new user account assigned it to a location but the user is not able to add or create content/card, update channel or playlist. I believe they have “Publisher” permissions.  What is needed to set permissions for users to add/created cards and content, update playlist and chaneels?I have content in a folder for the location of the user which has other folders that they do not need, need to set permissions for the users location content folder.How do I set permissions for that one folder for the user?Thanks,

I have 1 location that allows me to auto update and or check a device and select “update device”, these devices are on v2.100 i have a second location on the same vlan where it doesn’t allow an update, these devices are on v2.52.1, i’ve gone through all settings on both locations and can’t find any difference, this environment was set up way before my time and not documented in a way that is of any assistance. I am trying to avoid having to update via SD as most of the players have very little accessability to retreive the SD cards without removing the Screens completely. Both locations have auto update enabled in the portal settings.

Looking at Cards to use I did not see a template to create a Company or employee directory without Google sheets required.Is there a better or other option?

Hello team,  I have tried configuration - uniform fill and uniform. Still content from top is getting cut off. Is there anything we can do to fix this ? Same issue with windows device -appspace and android

Hello community, I would like to buy a tv stick or key in order to be used in production tv. I need to connect Appspace of the tv which would be downloaded on the tv to the principal account Appspace managed by main user account. This is done in order to automatically update content on the channel selected to be diplayed on the tv identified

I have created both a playlist and signage channel.  I have given the channels a thumbnail, 16x9. I have added those to a group.  I assigned the group to a device.  The channels show in the group on the device.  However, rather then showing the thumbnail, it shows the first card in the channel.  I have gone through the settings for the device, but I cannot figure out what is going on.  It used to work, then IT made some changes, and now it’s not working.

So there is no support for Chrome 150, we’ve had to roll back which isn’t ideal from a security point of view.And now AppSpace has been depreciated from the Chrome webstore, what are people using as an alternative?  Is it a PWA option?  

I have a very basic task to accomplish and I’m finding it very difficult compared to the previous version of Appspace.  We have our own template with our logo and background.  At the very top it has WELCOME.  Below this I have always inserted the logo of the customer coming to visit our facility. However, I have yet been able to do so. I click on upload image and it creates a different card instead of uploading it into my current template. I have no way of sizing my customer’s logo either - I have no edit button.Any suggestions?

Hello team, Enrolled windows PC for appspace via downloading the app from microsoft app word. But after enrolling the device and running the content, i am getting windows task bar displaying with content. Any way to show only content ? 

Hi,I am trying to use the Appspace SharePoint intranet passport. I am looking for a how to guide / manual on how to use this. When I try to access the topic through the Knowledge Center,  I get the following message:  I am the ‘Application Owner’. Can you please advise on if I need any additional permissions to access this content.Thank you.Kind regards,Sudhamsh

Hi Support Team,Trying to investigate an issue of CHANNEL visibility when trying to apply content into a channel from the LIBRARY view when using ‘Add channel’ button. Currently when the “Select existing” view loads in it is showing all channels available under the ‘DEFAULT’ Location (very top level of hierarchy of locations. Channels are also set to this top level as well in their individual settings (for ‘Location’). A user with the role AUTHOR at “All Locations” is able to view all channels instead of the sub-set provided within the User Profile Permissions. They are in a USER GROUP which provides this subset (it is not inherited by default) and those channels are listed as ‘Can Publish’ at the Top Level location. Those channels exist in Channel Groups which also have the user group added as Publishers. The channel groups are also at the Top level location. From all accounts a User in permissions set x, should be only able to VIEW the channels and channel groups assigned to permissi

Hello. The Appspace system was upgraded over the weekend and it completely messed up my Advanced Channels. The televisions were showing black screens. After contacting my support tech - he was able to get me back one of the content pages BUT all of the content was missing and/or out of order. I literally spent HOURS redoing my six channels!!  Everything had to be manually linked and then reorganized because EVERYTHING is out of order even though it’s supposedly linked to the main channel. I have NEVER had this problem in the past with keeping content in order. I was NOT happy. Then there were also duplicates in some channels that had to be deleted. I had to look at every content section in every channel. Then I noticed that the ‘replace’ option in each content piece is missing! Which means now I will need to add the new data piece and renumber it all to put it in its proper place on the page. This upgrade is horrible and NOT user friendly! PLEASE put the REPLACE option back ASAP!  

Hello, Today it seems the weather widget has lost sync, and is reporting incorrect information and data. the data currently seems to be hardcoded and not dynamic. this is effecting on locations.  regards James

Does anyone know if Appspace can stream from HDHomeRun Flex Quatro 4x DVB-T/T2/C 4-tuner network device to digital signs?  Has anyone streamed TV channels with Appspace?

Got a couple of TIZENTV’s just displaying a blank black screen.AppSpace reporting them as Online, In Sync, and recently updated.TV’s have been power-cycled, and network ports have been bounced, still the same.Most of our devices are fine, just 2 experiencing this.Any ideas?

Sometimes appspace does not load content but showing this loading screen, to solve this problem i’ve tried rebooting device and disable and enable back the content which it resolved the problem but issue appears again later time. We are using google chromebox as a PC and for the content using google slides.

Can a live channel be added to a playlist channel for scheduling play time?I have a playlist where I believe I can schedule content to play each day through the month.  Now I need to add live channel content to the schedule. Can that live channel that I have be scheduled or added in to the playlist channel?

Call to Action for QR codes does not wrap properly. The wrap breaks through words like in the example below where the word availability is broken. See below. 

Is anyone having a problem with QR Codes. We have printed them and many of them when scanned take you directly to the resource however some of them just bring you to the main AppSpace Interface. Not sure why they are not performing consistently.

We are trying to print QR codes with our company logo however the logo does not show up in the PDF.  Is there a fix for this?

Anyone else have this new look in their visitor list? We used to be able to see the visitors’ names. 

I have a custom RSS ticker on an advanced channel. Somehow, someway, my custom URL that is hosted by us, is still the same but the text displaying is NOT ours. I have no clue how to fix this? Or even figure where the text is coming from?