General Q&A

Hi,When using Export devices, the export does not include key network and identity details - specifically the device serial number, MAC address, and IP address.I am currently aligning BSN Cloud with Appspace devices. For this purpose, it would be extremely helpful if the device serial number were included in the export so it can be used as a reliable reference for linking the two datasets.At the moment, the export only includes:GUID Name Description Application GUID Application Name Group GUID Group Name tagsXXIncluding the following fields would be much more valuable:Device name Type Sync Status Location

Way back maybe a year now, appspace required a version change to continue working with Webex boards.  Ever since then I am not able to log into my existing account nor create a new one.  Has anyone seen this or know of a way I can completely disassociate my webex tenant with appspace so I can try again from scratch?

Hello! Has anyone ran into users becoming suspended or losing their licensing overnight? We have had it a couple times recently where current active users will either become suspended without any changes being made or they lose their Premium Licensing and receive an error when logging in. 

We suddenly noticed that some of our room boundaries (polylines) are disappearing. Has anyone else experienced this problem?

Hello! In utilizing the Schedule Board Integration with Microsoft Office 365, I’m currently only able to show the schedule for specific Conference Rooms. Wondering if there’s a way to use this feature to display a specific Calendar’s events instead?Look forward to receiving feedback/support regarding this topic. 

I am having a issue on a new Cisco Room Bar that I have digital signage integrated and enabled on the device within control hub. I was able to register the unit and get it added into the AppSpace account. I can assign it a channel that has new library items but the issue is when this happens it doesn’t display anything at all. I have created new library items and new channels and this still doesn’t work.

I am using the property player.play.themesettings.home.channelrows.count for a channel group.  No matter what I put in there, I only ever get 1 row.  I have 10 channels in the group.  However, player.play.themesettings.home.channelcolumns.count works just fine. I would like to be able to just scroll up and down, and not have to do left an right.  And if I make the columns too narrow, it is hard to see the icon.I have coppied and paste the settings names and I have checked for additional space, it all seems fine.

Is there a way to copy and past a slide multiple times? I am creating daily meeting slides (one for each day of the week) and setting them to display on the appropriate day. I would also like them to show on every other slide.  So it would look something like this:Monday meetings, weather, Monday meetings, social media, Monday meetings, Board meeting, etc.Tuesday meetings, weather, Tuesday meetings, social media, Tuesday meetings, Board meeting, etc.Do I have to load each slide and set the parameters and move them to every other slide? If so, this means that I would have to load 15 slides and save the parameters every time, every week. Please tell me there is an easier way to do this. I would love to load 5 slides, set the parameters and THEN copy and past.

Dears, I am trying to reset my password on pif.appspace.com; however, I am not receiving an email to reset my password.Thank you

Whenever I try to create content in a channel it shows in the preview section that the particular content is being displayed but the content does not actually show on the display. I have to go to devices and change the channel in order to get the content to display. I do not like doing it this way reason being, whenever the content expires it causes the TV screens to go blank when I need them to be displaying something at all times. Can anyone help with this?

I am having a issue where I have a PowerPoint that has one slide and within that PowerPoint the one slide is in the portrait orientation. Some more background, this is going on a monitor that is setup vertically (portrait) and within the channel, it is setup as a full screen device template and the item is setup with the defaults (aspect ratio: uniform fill), the device is setup with a display orientation of portrait, and the card is contain within image fit . When I go to upload the PowerPoint the content conversion (card) is then scrunched up and is pushed together. I was exporting the PPT to PDF and uploading the PDF but seems very redundant.

I am having a issue where I have a channel assigned to a new Tizen 7.0 device and when I put the single card onto the channel, which will be the only thing that is on this channel/device. It will display the content for its 30 second image duration and then will go black then come back. I am wanting to know how to set this up so this will be on constant nonstop without it moving or changing. I just need the card to be on display and not change. I don’t want it to be on display and move to a duplicate card or have a duplicate within the imported PowerPoint. It is operating on 2.91.I can move to a Bright sign if this resolves the issue but would like to utilize the point of buying a digital signage display with Samsung Tizen (Custom App).

I need to have one Remote to control Both  the Samsung TV and media player Assuresd version MVOS: 25.10.01.04 For Appspace App , I ,e My Samsung TV remote contra BN59-01180B can only  move left and right  , enter control not working   , further can I create a new Remote control settings/buttons  on the  Appspace application and it will match the Samsung remote  

I would like to pull all the devices’ status from Appspace On-premise server running 8.0.10, aiming to identify BrightSign devices that go “out of sync”. Would prefer to use API but it looks like it only support cloud version only?If not being supported, is there other way to do so from on-premise server?Thanks!

Most of our devices are showing ‘Out of Sync’. What does this change when the device reads, ‘Out of Sync’ and how to get it back ‘In Sync’? 

i have a one page power point that i want to share on my channel and display only that card. how do i do it without having to remove all of my cards on the channel that i use?

Hi, just was wondering how to access Device Tasks?As far as I know, I should just be able to access it by clicking on the hamburger menu, then go to Devices>Device Tasks. But all I see is Device Licensing. I am an Account Owner and Location Admin and have access to everything, even Global settings. I’m just trying to push some updates for Appspace app to several BrightSign devices. I have both Platform and Premium License.I’ve looked at several topics but none have really helped in resolving this for me. Browse and Navigate Devices on Appspace | Community, Configuring and Managing Device Settings in the Appspace Console | Community, 

Many times, we build a playlist with Column Transition set to NONE.    Today, the option set for the Transition field is showing the following prefix of ADMIN.LABELS (1st screenshot)Typically when we set the Transition to NONE, we no longer see the Transition Icon (2nd screenshot) – it’s a good visual to know that we have set it to NONE. We’re trying to load content for an event this weekend, and want to make sure that the Appspace is still behaving as expected.We are trying to determine if there was a change made that we were not aware of. Thank you

On the Pixel 8 we are unable to edit a reservation. The top navigation bar is too high, and overlaps with the notifications bar. Does anyone else experience this? This is the only model we can replicate the issue on.

Curious as to how long others keep cards and other slides saved within AppSpace. Some of our content users have started using AppSpace as a library for the cards they create and saving 9+months worth of cards, that will never be used again. Do you have a time limit or delete cards and slides as soon as they are used?

How do I update the main account owner of my Appspace instance?