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I am trying to add a Live Channel to Media Zone in an Advanced Channel.  I have a series of 4 Live Channels configured and I am trying to setup a way to show them on a configured schedule.  I have an Advanced Channel created and 4 separate layouts configured.  I found some language this site to link a media zone to a live channel, but it does not let me proceed.  AI created these steps below, but I cannot get past Step 4.  I’m lookin for any further guidance anyone can provide.  Steps to add a Live Channel to a Media Zone (advanced channel)1) Create the Live ChannelCreate a Live channel and configure the stream (HLS or multicast) in the Live channel Edit tab. Select the EPG provider/source for the live channel (EPG must already be configured by an administrator). Save the Live channel.2) Create or open the Advanced Channel (Sign)From Channels, create an Advanced Channel or open an existing advance

I need to ,cerate a Dashboard in Appspace showing  WebEx calls & meetings and Video mesh conferences statisticsThe challenge  is that we do have multi factor authentication and I need to create the card with Embedded  account credentials  , using power PI is the last opation to try ...any ideas ? 

Hello! In utilizing the Schedule Board Integration with Microsoft Office 365, I’m currently only able to show the schedule for specific Conference Rooms. Wondering if there’s a way to use this feature to display a specific Calendar’s events instead?Look forward to receiving feedback/support regarding this topic. 

Hello,I’m currently working on the Home tab (Employee Experience Themes) on the Appspace homepage and have noticed a couple of issues.The hyperlinks in the HERO-style section that I have added under Resource Pages are not working. This functionality worked previously when I first created the page, but it no longer appears to be functioning. I also see that the “Make a Reservation” widget is included in the live Holmdel template. However, it is not displaying on my homepage view. It does appear for another colleague who has their location set to Holmdel.Could you please advise on how to troubleshoot these issues at your earliest convenience?Thank you in advance for your help!Tracy Stout

I am trying to create an API Token, and I am following the instructions in the Knowledge Base, but when I get to the part where it says to Enable API Key, I do not see that section in my interface.

Hoping to get some help please! We have around 120 devices connected to Appspace at our workplace. At any given time, around 20% of the devices are either:Out of sync - lost communicationOut of sync - offlineOut of sync - onlineIn sync - lost communication Question 1 - What do all these different scenarios mean?Question 2 - How can it be fixed?Question 3 - Can any of the fixes occur remotely or does manual intervention need to occur at the device?Question 4 - Why do the devices go offline and is there a way to prevent this from occurring?Question 5 - Is there a way to be alerted that a device is offline if it hasn’t fixed itself after 48 hours? I don’t want the alrerts to be so frequent and annoying that the people who need to fix them feel overwhelmed.

Hi all,We’re currently streaming BBC News on a few of our office TVs (BrightSign) using a link from our own server. As we’re moving to the cloud, those servers will be retired.I’ve been trying to find an alternative, but no luck so far since BBC UK doesn’t provide a streaming link.Is anyone else streaming live news? If so, what solution are you using?

Hi everyone 👋I’ve started exploring and testing the Visitor Management feature and wanted to get your thoughts.Does anyone use it regularly and have tips on how to make the most of it?Also, do you find it helpful that visitor bookings show up in both Reservations and the Visitors tab? It can get a bit tricky to filter between room bookings, desk bookings, and visitor bookings in the Reservations tab.Thanks,Michaela

Hello,  I’ve recently been placed into the AppSpace administration role and was not given much of an overview or any type of documentation.  Is this an offcial administration guide for this product?  Right now I need to help a new user get an account provisioned and a new Brightsign configured.  Please let me know the best documents to assist me with this task. 

Is it possible to set the duration for “all day”? Example - an employee who forgets their ID badge checks in as a drop in guest. The duration they select only goes to 6 hrs. That employee tried to check out when they left for the day (beyond the six hours) and got an error message. Can they check out after their duration ends?

I would like to use your World Clock template.  I can find the correct time zone but can’t edit the title to reflect the actual “location within the timezone” is there a way to do that?  I can find Minneapolis, Minnesota, USA - but I want it to read Winsted, MinnesotaI can find Mexico City, Mexico - but want it to read Izcali, Mexico 

We would like to publish a live feed one of our dashboards we use from Google Data StudioWe are trying to use WebView with Authentication but we are unable to get it working. Is it possible to please get guidance on we might be able to publish the dashboard?The dashboard is set as Private rather than public.

If you’ve had a reservation cancelled and you are not sure why, check out the event action logs within analytics! From the Dashboard, under Admin, click on Analytics. Then select the Reports tab. You’ll then hit Create and scroll down to the Events Action Log option. You can customize the report generated by date, location, user, and action type that you are looking for. Most frequently, cancellations that are unexpected will be associated with the event action type of “ResourceDeclinedDueToConflict”. Often people may book meetings via Outlook, but the room may have some additional constraints in Appspace that create a conflict. Reviewing this report can give helpful information to see why something may have been cancelled and to track changes.  

When I first started building AI assistants in Appspace, my instinct was to load it up with every tool I could think of on Day 1. Search this, fetch that, summarise the other. The thinking was, give it everything and it'll be brilliant.It wasn't. It got slower, the tool selection got fuzzier, and half the tools I'd carefully built barely got called.The hack: ship your assistant with one tool. The most obvious, highest-value one. Nothing else.Then build an AI Usage dashboard for your assistant, a week later and look at what people actually asked. That tells you tool #2. Watch it for another week, that tells you tool #3.You end up with an assistant that's faster, sharper, and built around what your users genuinely need, not what you guessed they'd need on Day 1.Bonus: tool descriptions matter more than you think. Short, action-led, specific. The model picks tools based on the description, not your system prompt.#HindsightHack

Digital signage devices are often purpose-built with embedded hardware (System on Chip). That means there's no way to upgrade the hardware to get more bang for your buck, so optimizing your content is where the wins are.Reducing the bitrate of content can both preserve the image quality in the video and reduce the overall file size. This is great for Progressive Web App, (PWA) devices, and devices that do not cache content and only stream. By managing the bitrate you can reduce your overall bandwidth consumption on those devices.For the purpose of this exercise I will be targeting a 1920x1080 video at 30fps. Afterwards I will do the same with a 3840x1080 (Landscape, dual 1080p screen) video at 30fps for Video Wall applications. Lastly I’ll perform the same calculations for standard 4K, 3840x2160. The Codec we will be using is H.264 (MP4). --------------------------------------Calculating the optimal bitrate for a video isn't a

We infrequently have events on campus for which we would like to take over devices during the event to play cards specific to the event, with regular content resuming afterward.For example, Device_1 plays Channel_1 cards, Device_2, Channel_2, etc. There are four devices at Building_1. We would like all four devices in Building_1 to play a different set of event cards, possibly Channel_event, during the event and then go back to their regularly scheduled content.Is there a relatively simple way to accomplish this temporary takeover?

To keep the momentum moving and make sure we’re all hitting those "Level Up" goals, I’m officially opening the floor. I'll be keeping a close eye on this space to see who the real experts are, but I’ll kick things off so you don't have to start with a blank page.Looking back, these are the simple moves that separate the Appspace amateurs from the pros. If you aren't doing these three things yet, your future self is going to wonder why you liked doing things the hard way!💡 The "Work Smarter" TrifectaTag Early, Tag Often: Don't treat your Library like a junk drawer. Tag your content the moment you upload it. Since tags are account-wide, you can filter and reuse asset

Hello all,Wondering if anyone else is experiencing issues when trying to access the Device tab within AppSpace? My team and I have been unable to access this for the last few days with little to no response from the support team or our customer success person. Thanks!

For several advanced displays, I use layered media zones to preload certain sites that take long amounts of time to load so that the user does not see the buffering, but with the latest update, now blank pngs (which I use to show all of what is below the media zone) will not auto play in playlists. If they are the first item they will load, if you call them with Actions they will load, but no matter what in a playlist within a media zone they will be skipped entirely.

Is there a way to access the registration code either through the registry or through a log file that is stored locally on the system?I am attempting to create a KACE install script for Appspace that eliminates the need for me to be able to see the screen for the registration code. Is there a registry entry that is created that stores this information or is it stored anywhere on the device so that I can look for it with a script?

How can I print my badges to a bluetooth Brother QL-820NWB printer connected to my ipad?

When a drop in guest checks in at the kiosk the "purpose" defaults to "visiting" on the printed tag. How can we have it print the correct purpose?

I have two new SureVue C1 and both of them are not showing up in the device list. An older version is at the same site.Old MVOS: 23.03.15.00 - Registered and workingNew MVOS: 25.12.01.00 - Shows connected at the player side but not showing up on the device list.Appspace on prem is 8.0.2Is this a SW/OS compatibility issue?

Is anyone else experiencing a similar issue with BrightSign players (both Cobra and Malibu family)?We’re seeing instances where the Appspace app fails to launch after a nightly reboot. The device remains on, but shows a content-less/blank screen like in the attached snapshot.Symptoms we’re seeing:In Appspace, the device shows as offline / lost connection In BSN / BA Connected, the device shows as healthy and we can perform remote actions (reboot, software updates, screenshots, etc.) Rebooting and updating BrightSign OS/firmware (when available) does not bring Appspace back The temporary workaround is to re-provision the player via BSN Cloud / BA Connected, but this only works for players originally created via BSN Some of our players were created using the Appspace image and cannot be remotely re-provisioned, and they’re experiencing the same issueLog information:From the device logs on a player where A

Many times, we build a playlist with Column Transition set to NONE.    Today, the option set for the Transition field is showing the following prefix of ADMIN.LABELS (1st screenshot)Typically when we set the Transition to NONE, we no longer see the Transition Icon (2nd screenshot) – it’s a good visual to know that we have set it to NONE. We’re trying to load content for an event this weekend, and want to make sure that the Appspace is still behaving as expected.We are trying to determine if there was a change made that we were not aware of. Thank you