Ask the Community

Whenever I try to create content in a channel it shows in the preview section that the particular content is being displayed but the content does not actually show on the display. I have to go to devices and change the channel in order to get the content to display. I do not like doing it this way reason being, whenever the content expires it causes the TV screens to go blank when I need them to be displaying something at all times. Can anyone help with this?

I am having a issue where I have a PowerPoint that has one slide and within that PowerPoint the one slide is in the portrait orientation. Some more background, this is going on a monitor that is setup vertically (portrait) and within the channel, it is setup as a full screen device template and the item is setup with the defaults (aspect ratio: uniform fill), the device is setup with a display orientation of portrait, and the card is contain within image fit . When I go to upload the PowerPoint the content conversion (card) is then scrunched up and is pushed together. I was exporting the PPT to PDF and uploading the PDF but seems very redundant.

I am having a issue where I have a channel assigned to a new Tizen 7.0 device and when I put the single card onto the channel, which will be the only thing that is on this channel/device. It will display the content for its 30 second image duration and then will go black then come back. I am wanting to know how to set this up so this will be on constant nonstop without it moving or changing. I just need the card to be on display and not change. I don’t want it to be on display and move to a duplicate card or have a duplicate within the imported PowerPoint. It is operating on 2.91.I can move to a Bright sign if this resolves the issue but would like to utilize the point of buying a digital signage display with Samsung Tizen (Custom App).

I need to have one Remote to control Both  the Samsung TV and media player Assuresd version MVOS: 25.10.01.04 For Appspace App , I ,e My Samsung TV remote contra BN59-01180B can only  move left and right  , enter control not working   , further can I create a new Remote control settings/buttons  on the  Appspace application and it will match the Samsung remote  

I would like to pull all the devices’ status from Appspace On-premise server running 8.0.10, aiming to identify BrightSign devices that go “out of sync”. Would prefer to use API but it looks like it only support cloud version only?If not being supported, is there other way to do so from on-premise server?Thanks!

Hi everyone 👋I’ve started exploring and testing the Visitor Management feature and wanted to get your thoughts.Does anyone use it regularly and have tips on how to make the most of it?Also, do you find it helpful that visitor bookings show up in both Reservations and the Visitors tab? It can get a bit tricky to filter between room bookings, desk bookings, and visitor bookings in the Reservations tab.Thanks,Michaela

Most of our devices are showing ‘Out of Sync’. What does this change when the device reads, ‘Out of Sync’ and how to get it back ‘In Sync’? 

i have a one page power point that i want to share on my channel and display only that card. how do i do it without having to remove all of my cards on the channel that i use?

Has anyone had much success using the API?I was playing around with it several months ago and it was going well but then suddenly the channels API was returning 0 channels.Users API only returns the same 4 users.Device API works fine and returns as many devices as I ask for.I checked again today and it is still the same behaviour.

The Dashboard selector is stuck at the loading step and never populates the dashboards despite the fact that I am an admin for PBI and was able to make the passport connection. Can you help me get this last step to populate?

Hi, just was wondering how to access Device Tasks?As far as I know, I should just be able to access it by clicking on the hamburger menu, then go to Devices>Device Tasks. But all I see is Device Licensing. I am an Account Owner and Location Admin and have access to everything, even Global settings. I’m just trying to push some updates for Appspace app to several BrightSign devices. I have both Platform and Premium License.I’ve looked at several topics but none have really helped in resolving this for me. Browse and Navigate Devices on Appspace | Community, Configuring and Managing Device Settings in the Appspace Console | Community, 

Many times, we build a playlist with Column Transition set to NONE.    Today, the option set for the Transition field is showing the following prefix of ADMIN.LABELS (1st screenshot)Typically when we set the Transition to NONE, we no longer see the Transition Icon (2nd screenshot) – it’s a good visual to know that we have set it to NONE. We’re trying to load content for an event this weekend, and want to make sure that the Appspace is still behaving as expected.We are trying to determine if there was a change made that we were not aware of. Thank you

I’m interested to hear first-hand experience of caching content locally on Tizen displays running Appspace. Challenges with configuration?   Unforseen issues/outcomes What happens when storage is full?  Some of the 65” (QB65C) only have about 3Gb available, I know it depends on a lot, but is that enough?  What am I forgetting to ask. Any/all info is appreciated. Thanks!

On the Pixel 8 we are unable to edit a reservation. The top navigation bar is too high, and overlaps with the notifications bar. Does anyone else experience this? This is the only model we can replicate the issue on.

Curious as to how long others keep cards and other slides saved within AppSpace. Some of our content users have started using AppSpace as a library for the cards they create and saving 9+months worth of cards, that will never be used again. Do you have a time limit or delete cards and slides as soon as they are used?

I'm having issues creating a passport for a Tableau card to show a private visualization on Tableau Server. The error message is benign and not helpful for troubleshooting so wondering if there is any know tips for success.

Important Note: There’s a difference between Appspace App for Windows and Appspace App for Universal Windows Platform (UWP WebView2). Appspace App for Windows is a standard executable file that launches at startup. Appspace UWP is the Microsoft Store version and allows you to use the native Windows Assigned Access (Kiosk mode) function. This topic pertains to Appspace App for Windows, not UWP. Both installers are available in Appspace: Top left menu icon > System > Downloads. Problem: When the local Windows account logs in, the desktop and taskbar displays for a moment before the Appspace software launches. Not only is this unattractive for signage, but it can also indicate to nefarious actors that this endpoint is an easy target for network exploitation. It’s easy to exit the software with keyboard shortcuts like Windows key or CTRL ALT DEL to close it and access the Windows desktop. Disclaimer: Th

How do I see the provider email that is associated with a specific resource?

Ever wondered just how versatile Appspace truly is? 🤔 Take a look at this stunning, larger-than-life light-up Puma sign outside of their flagship store on the Las Vegas strip! This isn't just digital signage; it's a dynamic brand experience powered by Appspace.The best part? Appspace's employee comms solution made it easy for Will, our Director of Strategic Workplace Innovation to share with everyone across the company, keeping our team connected and showcasing the power of Appspace in action. 💪 Digital Signage: PumaWhat's the most innovative way you've used Appspace? Share your creations with your peers! We'd all love to see what you've made and get inspired.

How do I update the main account owner of my Appspace instance?

 QUESTION: How do I see the provider email that is associated with a specific resource?ANSWER: When resource names are changed within Appspace, sometimes it is difficult to know what provider resource the Appspace resource is tied to. While you cannot see this value visually on your console or dashboard, you are able to view this value within the browser developer tools.Within the Appspace Admin Console, select the 3-line menu in the upper-left corner of the screen. Select the Reservations module.