QR Codes Not Consistent

​@Mary Hurrey thanks for documenting the differences you're seeing between the QR codes. Those details are especially helpful.

I've shared this along with your other QR code reports with your Customer Success Manager so they can determine the most appropriate way to engage Support. Depending on how these behaviors are related, they may recommend separate cases or a single investigation to ensure the team has the right context.

As part of that review, we'll evaluate whether the inconsistencies you're seeing share a common cause with the other QR code behaviors you've reported or if they're independent findings. We'll provide updates as the investigation progresses.

We actually figured out that this happens when the resource is not reservable. For example, when a desk is permanently assigned. There is no indication that the desk is not bookable on the mobile device. We will need to treat this during colleague training.