MTR DEVICE ENROLLMENT

Hi Amit,

1. Device not appearing in the Devices list

It’s normal for there to be a short delay after registration. The device may appear in Channels → Publish → Assign Devices before it shows in the main Devices list. In some cases, you may need to:

• Wait a short time for the registration to fully sync.
• Reboot the device after registration.
• Confirm the device has internet access and can reach Appspace URLs.

If a significant amount of time has passed and you’ve tried the above please log a support ticket for the team to review. 

2. “Out of Sync” status

Yes — this is normal. It simply means the device hasn’t finished downloading and confirming the latest content from the channel yet. he status can fluctuate whenever content updates or the device begins a new sync cycle.

Many Thanks

Fiona

can you provide the link for logging tickets? 

I have sent you an email ​@Amit 

​@Amit You may also want to visit our Support page and use the Dynamic Support Information Assistant before submitting your case. Select the product and area related to your issue, and it will provide a checklist of the information Support needs to investigate your request more efficiently. Including those details when you submit your case can help avoid follow-up questions and support a faster review.