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Find the best way to get support

A quick guide to choosing the right path for answers.

When do I use the Community or contact Support to get help?

Start with the Appspace Customer Community:This is your primary resource for quick answers and peer support. Tap into the collective knowledge of Apps...

Kirby Just Got Smarter: Your Fast Track to Answers

Contact Appspace Support

For help with our Appspace platform or App, contact Appspace Support via one of the available support options listed:Authorized Support Users Authoriz...

Support Decision Tree - Scenario 1
Appspace Support

Help Us Resolve Your Issue Faster

Use this Dynamic Support Information Assistant to select the product and area related to your issue. The checklist shows the information Support needs to investigate faster.

Step 1: choose a product. Step 2: choose the support area within that product.
Support Case Preparation

Before You Begin

Select a support area to see the exact information needed for your case.

  1. Capture screenshots or a short screen recording.
  2. Include relevant names, identifiers, dates, and times.
  3. Document the steps needed to reproduce the issue.
  4. Attach diagnostic files when requested.
Library

Information Needed

  • Description of the issue
  • Folder Name
  • Content Name
  • Video
  • Issue with Private Library, Manually Created Folder, or Common Library
  • HAR File
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab
Additional Tip: If the issue is difficult to explain or specific, a video of the error is always helpful.

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Platform > Library
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Users

Information Needed

  • Description of the issue
  • Username
  • Email
  • User Group
  • Location
  • Video
  • HAR File
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Platform > Users
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Broadcasts

Information Needed

  • Description of the issue
  • Name
  • Device
  • Users
  • Video
  • Device Log
  • HAR File
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Platform > Broadcast
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Channels

Information Needed

  • Description of the issue
  • Location
  • Channel Name (if related to autoplay, channel name = device name)
  • HAR File
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Platform > Channels
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Campaigns

Information Needed

  • Description of the issue
  • Name of the Campaign
  • Screenshot
  • HAR file (if applicable)
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Campaigns
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Devices

Information Needed

  • Description of issue
  • Device Name
  • Device Type
  • App Version
  • Channel Name
  • Device Log
  • Chrome debug logs, if available
Additional Tip: Chrome debug logs are always helpful.

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Devices
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Locations

Information Needed

  • Description of issue
  • Geo Location / Building / Campus Name
  • Floor Name
  • HAR File of the error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Locations
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Reports

Information Needed

  • Description of issue
  • Report Type
  • Screenshots
  • HAR File of the error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Reports
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Posts

Information Needed

  • Description of the issue
  • Name of the Post
  • Screenshot
  • HAR file (if applicable)
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Posts
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Newsletters

Information Needed

  • Description of the issue
  • Name of the Newsletter
  • Screenshot
  • HAR file (if applicable)
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Newsletters
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Audiences

Information Needed

  • Description of the issue
  • Audience Name
  • Screenshot or video of the issue
  • HAR file (if applicable)
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Audiences
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Services

Information Needed

  • Description of issue
  • Business or Catering service name
  • HAR File of the error
  • If it is an error in the settings option, workflow name
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Services
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Visitors

Information Needed

  • Description of issue
  • User email
  • Screenshot
  • HAR File of the error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Visitors
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Dashboard

Information Needed

  • Description of issue
  • Screenshot
  • HAR File of the error
  • Name of the faulty widget (if applicable)
  • Affected user
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Dashboard
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Reservations > Provider Resources: Yes

Information Needed

  • Description of the issue
  • Resource Provider
  • Resource Name
  • Event Name/Title
  • Date/Time Created
  • Origin of Creation
  • If Appspace, is this the Employee App, Admin Platform, or Mobile Employee App?

For Appspace/Outlook

  • Start/End Date and Time
  • User Email
  • Screenshot of O365 Calendar Showing the Above
  • HAR File
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Additional Information Helpful to Expedite Your Case

  • PowerShell Calendar Processing Output
Example: get-CalendarProcessing ROOMEMAIL | fl

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Space Reservations > Provider Resources: Yes
For Appspace/Outlook
Additional Information
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Reservations > Provider Resources: No

Information Needed

  • Description of the issue
  • Resource Name
  • Location
  • Event Name
  • Date/Time of Reservation
  • HAR File
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Space Reservations > Provider Resources: No
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Integrations

Information Needed

  • Description of the integration issue
  • Integration name and provider
  • Affected user, resource, or workflow
  • Screenshot or screen recording
  • HAR file or relevant logs, if available

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Integrations
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Settings

Information Needed

  • Description of the settings issue
  • Settings area or workflow name
  • Affected user or administrator
  • Screenshot or screen recording
  • HAR file, if applicable

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Settings
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Spaces

Information Needed

  • Description of the issue
  • Space, site, or section name
  • Affected user
  • Screenshot or screen recording
  • Steps to reproduce
  • HAR file, if applicable

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Spaces
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Home

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

If the issue occurred while using the + option

  • Module used: Quick Post, Page, Story, or Space
  • What or where it was posted or published to
  • Content shared
  • Relevant Page settings, including scheduled date and time, campaigns, translation languages, tags, social settings, or other configuration details

If the issue occurred while using the profile ring

  • Feature involved, such as status, work location, bookmarks, or another profile-ring option

If the issue involves homepage content

  • Section
  • Observed behavior

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Home
Always Include
If using the + option
If using the profile ring
If involving homepage content
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Places

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Location and reservation details

  • Building or Location Name
  • Zone Name, if applicable
  • Resource Name
  • Floor, if applicable
  • Event Name or Title
  • Date and Time of Reservation
  • Duration
  • Whether the resource was selected through View Map or by directly selecting the resource

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Places
Issue Details
Location and Reservation Details
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Reservations

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Reservation details

  • Event Name or Title
  • Date and Time of Reservation
  • Whether an approval is involved
  • Approver Name

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Reservations
Issue Details
Reservation Details
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Visitors

Information Needed

Always include

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

For a single visitor

  • Visitor Name
  • Duration
  • Date and Time of Visitation
  • Building or Location Name
  • Visitor Purpose
  • Host Name

For a visitor group

  • Spreadsheet attachment
  • Date and Time of Visitation
  • Building or Location Name
  • Visitor Purpose
  • Host Name

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Visitors
Always Include
For a Single Visitor
For a Visitor Group
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Explore

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Module involved

  • Topic
  • Channel
  • Page
  • Community
  • Story

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Explore
Issue Details
Module Involved
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Events

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Event details

  • Title of Event
  • Date and Time of Event
  • Location of Event

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Events
Issue Details
Event Details
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Videos

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Video and publishing details

  • Title of Video
  • Title of Channel
  • Title of device or users the channel was published to

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Videos
Issue Details
Video and Publishing Details
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Concierge

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Reservation details

  • Title of Reservation
  • Date and Time of Reservation
  • Duration
  • Resource Name

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Concierge
Issue Details
Reservation Details
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Apps

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

App details

  • App Name

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Apps
Issue Details
App Details
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > People

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

User details

  • User in question

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > People
Issue Details
User Details
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Topics

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Topic details

  • Title of Topic

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Topics
Issue Details
Topic Details
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Channels

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Email of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Channel details

  • Title of Channel

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Channels
Issue Details
Channel Details
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Employee App > Communities

Information Needed

Issue details

  • Description of issue
  • Name of section (customizable)
  • Name of individual taking actions
  • Screenshot or screen recording of issue
  • Steps of workflow
  • HAR file of error
Need help capturing a HAR file?

A HAR file captures browser network activity and helps Support identify errors and failed requests. Capture it while reproducing the issue so the relevant activity is included.

Open HAR Capture Guide Opens in a new tab

Community details

  • Title of Community

Copy Summary for Account Management Portal

Complete the fields below. The Prepared Summary updates automatically, and Copy Summary copies the navigation path plus everything you enter.

Navigation Path: Employee App > Communities
Issue Details
Community Details
Prepared Summary
Entries are kept only on this page. They are cleared when you leave/reload the page or select Reset. If clipboard access is restricted by the page host, select the Prepared Summary and use Ctrl+C (Windows) or Command+C (Mac).
Ready to contact Support?Copy the prepared summary above, then open the Account Management Portal to create your case.
Submit a Support Case

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