Can't find what you're looking for? Submit a support ticket for help.
Speed up your support: How to submit a ticket.
Key Information to Include
- A HAR (HTTP Archive) file: This file logs all web browser requests and responses and is essential for troubleshooting issues. To collect a HAR file, follow the steps within the article How to collect a HAR file in Google Chrome
- Screenshots or video clips:Including a visual of the issue helps us understand exactly what you're experiencing. You can record your screen in a virtual meeting or with the Snipping Tool. Please compress these files into a single .zip file before attaching them.
- Device information:Details like the device name, physical location, and the software and firmware versions of the device are crucial for diagnosing problems.
- Specific resource details: If the issue is related to a particular reservation, please provide the resource name, the reservation name, the associated provider email, the email of the user experiencing the behavior, the provider room settings, and the date, time, and time zone of the reservation.
Sign up
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.