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Find the best way to get support

A quick guide to choosing the right path for answers.

When do I use the Community or contact Support to get help?

Start with the Appspace Customer Community:This is your primary resource for quick answers and peer support. Tap into the collective knowledge of Apps...

Kirby Just Got Smarter: Your Fast Track to Answers

Contact Appspace Support

For help with our Appspace platform or App, contact Appspace Support via one of the available support options listed:Authorized Support Users Authoriz...

Resources to help you succeed

From community answers to tutorials and tools, explore the resources built for you.

Can't find what you're looking for? Submit a support ticket for help.

Support Ticket Guidance
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Speed up your support: How to submit a ticket

Key information to include

  • A HAR (HTTP Archive) file: This file logs web-browser requests and responses and is essential for troubleshooting. To collect a HAR file, follow the steps in How to collect a HAR file in Google Chrome .
  • Screenshots or video clips: Including a visual of the issue helps us understand exactly what you are experiencing. You can record your screen in a virtual meeting or with the Snipping Tool. Please compress these files into a single .zip file before attaching them.
  • Device information: Details such as the device name, physical location, software version, and firmware version are crucial for diagnosing problems.
  • Specific resource details: For reservation-related issues, include the resource name, reservation name, associated provider email, email of the user experiencing the behavior, provider room settings, and the reservation date, time, and time zone.
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