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Technical Documentation
 Getting Started with Space Reservation
IoT Sensor Settings for Reservations

NoteSee Configure Reservation Settings for a complete guide to your reservation system setup.(New) The settings listed below contain settings on IoT Sensors displayed within the Space Reservations module.The IoT Sensor settings can be accessed via the Settings > IoT Sensors tab within the Reservations module. Add and Configure IoT SensorsThe IoT Sensors tab allows Admins to add and configure IoT Sensors for reservations.Log in to the Appspace console. Click Reservations from the ☰ Appspace menu, and click the Settings tab. Click IoT Sensors from the left bar. Ensure that the IoT Sensors tab from the top is selected. Click +Add to add the IoT Sensor. Enter the following for the sensor: Name (required) – Enter a name for the sensor. Select Driver (required) – Select the driver installed in the Drivers tab. Manufacturer (optional) – Enter the manufacturer name. Model (optional) – Enter the model of the sensor. Identifier (required) – Enter a unique identifier for the device. Seria

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Technical Documentation
 Getting Started with Space Reservation
Delegate Settings for Reservations

NoteSee Configure Reservation Settings for a complete guide to your reservation system setup.The Delegates settings listed below contain settings focused on delegation features within the Space Reservations module. Delegates are users who have been granted permissions to view, manage, and create reservations on behalf of other meeting hosts (delegators).The Delegate settings can be accessed via the Settings > Delegates tab within the Reservations module. Select Passport for Delegate SettingsThis setting allows Admins to select a passport to a calendar service to import its Delegation information and settings. To select a passport, follow these steps:NoteA Delegations passport must be created first. Refer to this article on how to create a passport for delegation. Only one passport can be selected at a time.Log in to the Appspace console. Click Reservations from the ☰ Appspace menu, and click the Settings tab. Click Delegates from the left bar. Click the Settings icon. Select a pass

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Technical Documentation
 Cards
Cards: Display Quotes Feed

Prerequisites Create and Configure Quotes Feed Card Edit Quotes Feed Card Technical Limitations The Quotes Feed card provides administrators a simple way to display a feed of inspirational quotes. Administrators can select from up to 6 unique feed topics, presented in either English, Spanish, or both.When multiple feeds are selected, quotes play out alternating topics to ensure variety. When automatic styling is enabled, quotes rotate through various high-contrast layouts and color designs.Users also have the ability to define a single style (layout, background and colors) that will apply to all quotes if they wish to better control the presentation of their content. A logo may also be chosen for users who would like to personalize the branding of their Quotes content.  Features of this card include:Ability to display one or multiple quote feeds in their card’s rotation. There are 6 unique feeds: authors, entertainment, inspirations, leaders, sports, and workplace Users can choose eith

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Lauren HahnSupport Documentation | Customer Care
 General Info
Space reservation QR codes within the Appspace app

DescriptionThere are several kinds of QR codes that you may encounter in the Appspace app. While one type helps you register your device and another helps you check in as a visitor, there are two space reservation QR codes that work differently within our platform. Space Reservation QR CodesResource QR codesThese show on the resource within the Appspace admin console, on the room booking card on a panel, or they can be printed out: When a user scans the QR code, it opens our employee app to that resource and allows an authenticated premium user to book that resource immediately (assuming it's available). As long as the resource exists in Appspace, the QR code will not change. Resource QR codes Resource QR codes were an initiative tied to BYOD (bring your own device) and touchless experiences, whereby, much like a boarding pass, you'd present the QR code for your reservation on your phone to be scanned by a scanner device and effectively check you into your reservation, meani

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Lauren HahnSupport Documentation | Customer Care
 Getting Started with Appspace
How to collect a HAR file in Google Chrome

DescriptionHAR files contain background actions within your browser and can have useful details such as transaction ID error codes. If you are encountering a technical issue when using Appspace and you would like to reach out to Appspace Customer Care for assistance, including HAR files can be extremely useful for the Support Team to investigate your issue.If your issue is being experienced in Outlook, please reference this article. StepsOpen Google Chrome and go to the page where the issue is occurring. Press F12 on the keyboard, OR select the vertical ellipsis and hover over More Tools > Developer Tools.  In the opened panel, select the Network tab. This tab may be hidden in the double-carrot, depending upon the size of your window. You can adjust the size of the window by hovering over the left-side of the panel, clicking down your mouse once the double-sided arrow shows up, and dragging the window to the left or right, and releasing the mouse after the adjustment.    Look for

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Evan HelmlingerEnablement Resources | Knowledge Management
 Integrations
Sensor-Based Occupancy Rules: User GuideEnablement

 Sensor-Based Occupancy Rules: User Guide IntroductionThis guide provides information on configuring, setting up prerequisites for, and properly using Sensor-Based Occupancy Rules. This feature is intended for facilities managers and employees. It allows Location Administrators to use sensor data to set occupancy-based rules for resources, which automates booking actions. Key BenefitsUsing sensor-based rules offers several benefits:Improved Efficiency: Ensures rooms are used efficiently, which reduces empty bookings and improves availability. Real-Time Adaptation: Rooms automatically adjust bookings based on actual occupancy without requiring user input. Responsive Environments: The system adapts to real-time conditions, supporting a more responsive workplace. What This Guide CoversThis guide will cover the following topics:How sensors enhance the Appspace platform How IoT Drivers and Sensors work How to register IoT sensors How to configure sensor-based rules How to establish rule con

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Dawn Wayland
Dawn WaylandCommunity Manager
 Tips & Tricks
Tip: Changing provider resource email

 QUESTION: How do I see the provider email that is associated with a specific resource?ANSWER: When resource names are changed within Appspace, sometimes it is difficult to know what provider resource the Appspace resource is tied to. While you cannot see this value visually on your console or dashboard, you are able to view this value within the browser developer tools.Within the Appspace Admin Console, select the 3-line menu in the upper-left corner of the screen. Select the Reservations module. Select the Resources tab. Open the Network tab of your Developer Tools by typing F12 on your keyboard. This is also found within the browser options > more tools > developer tools. With the red record button active in the upper-left corner of the dev tools, select the resource in Appspace for which you would like to determine the provider email. Select the first XMLHttpRequest (XHR) within the Network Name column. It will have an orange {i} symbol in the front and be in a format of a “G

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Technical Documentation
 General Info
FAQ: Content & Publishing

Are Webview Cards compatible with both HTTP and HTTPS sites for displaying content?Webview Cards are compatible with both HTTP and HTTPS sites, but HTTPS is strongly recommended for security and a better user experience. Using HTTP may lead to security warnings or content restrictions.What is content caching and how does it benefit me in Appspace?Content caching is a process where Appspace stores frequently accessed content locally on your device or network. This improves performance by reducing the need to download content from the cloud every time it’s needed, resulting in faster load times and smoother playback, especially for large media files or in areas with limited internet connectivity.How do I manage and approve content before it's published to my displays or channels?Appspace typically offers a content approval workflow that allows you to review and approve content before it goes live. This ensures quality control and prevents unauthorized or inappropriate content from being

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Technical Documentation
 Devices
FAQ: Devices

 What devices are compatible with Appspace?Appspace is designed to work with a wide range of devices, including:Media players: BrightSign, ChromeOS devices, Android devices, Windows devices, and more. Smart TVs: Samsung Tizen, LG webOS, and other smart TVs with built-in web browsers. Mobile Devices: iOS and Android devices can be used to access the Appspace App for content viewing and remote management.How do I register a new device in Appspace?The process may vary slightly depending on the device type, but generally involves the following steps:Install the Appspace App or configure the device’s web browser to access Appspace. Enter the provided activation code or URL to initiate registration. Follow the on-screen prompts to complete the registration process.How can I monitor and manage my Appspace devices remotely?Appspace provides a centralized dashboard where you can monitor the status of your devices, view device logs, and manage content remotely. You can also push updates, trouble

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Technical Documentation
 Integrations
FAQ: Integrations

IntegrationsWhat are Appspace integrations and how do they benefit my organization?Appspace integrations connect the Appspace platform with other tools and systems your organization uses, such as calendar apps, room booking systems, content management systems, and communication platforms. These integrations streamline workflows, centralize information, and enhance the overall user experience.What types of integrations does Appspace offer?Appspace offers a variety of integrations, including:Calendar integrations: Sync with popular calendar platforms like Microsoft Outlook and Google Calendar to display meeting schedules and room availability on digital signage. Room booking integrations: Connect with room reservation systems to allow users to book spaces directly from the Appspace platform or digital signage. Content management integrations: Integrate with content management systems (CMS) to automatically pull in and display content on digital signage or intranet channels. Communication

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Technical Documentation
 General Info
FAQ: Digital Signage

What is Appspace Digital Signage and how does it work?Appspace Digital Signage is a cloud-based platform that allows you to create, manage, and display dynamic content on screens throughout your organization. It works by connecting your screens to the Appspace platform, where you can upload and schedule content like images, videos, news feeds, social media, and more. The content is then delivered to your screens in real-time, ensuring your audience sees the latest information.Can I use Appspace Digital Signage with my existing screens or do I need special hardware?Appspace is compatible with a wide range of screens and media players, including many consumer-grade smart TVs and commercial displays. You may also use dedicated media players for more advanced features or specific integrations. If you’re unsure about compatibility, consult Appspace’s documentation or reach out to their support team.How do I create and manage content for my digital signage displays?Appspace provides a user-f

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Technical Documentation
 Mobile App
FAQ: Mobile App

What is the Appspace Mobile App?The Appspace Mobile App is a mobile application designed to keep your workforce connected and engaged. It serves as a central hub for employees to access company news, resources, and tools, whether they’re in the office or on the go. For more information, visit our Employee App site.How do I download and install the Appspace Mobile App?The Appspace Mobile App is available for both iOS and Android devices. You can download it from the Apple App Store or Google Play Store.For more information, visit our Configure Employee App on Mobile article.How do I log in to the Appspace Mobile App?You will typically use your company credentials to log in to the app. Your organization’s IT team will provide specific instructions on how to access and authenticate your account.What kind of content can I access in the Appspace Mobile App?You can access a variety of content, including company news, announcements, employee directories, training materials, documents, and mor

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Technical Documentation
 General Info
FAQ: Visitor Management

 What is Appspace Visitor Management and how does it work?Appspace Visitor Management is a digital solution that streamlines the process of registering, tracking, and managing visitors within your facility. It typically involves a combination of software and hardware, such as a kiosk or tablet, where visitors can sign in, provide their details, and even print badges. The system then logs their visit, notifies the appropriate host, and can even provide analytics on visitor traffic.How do I check in a visitor using Appspace Visitor Management?The check-in process usually starts at a designated kiosk or tablet. The visitor will typically enter their details, such as name, company, and reason for visiting. They may also need to agree to terms and conditions or watch a safety video. The system will then notify the host of their arrival, and a badge may be printed for the visitor to wear.Can I pre-register visitors in Appspace Visitor Management to expedite their check-in?Yes, Appspace Visit

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Technical Documentation
 General Info
FAQ: Space Reservation

Q: What is Appspace Space Reservations?Appspace Space Reservations is a powerful tool that enables employees to easily find and book available workspaces, such as desks, meeting rooms, and even parking spots, directly from their devices or through interactive displays.For more information, visit our Space Reservation Introduction article.Q: How do I make a reservation using Appspace?You can make reservations through the Appspace Employee App, web portal, or directly from a touch screen device displaying the Room Schedule or Schedule Board card.For more information, visit our  Reserve a Workspace articles part 1 and part 2.Q: Can I manage my reservations within the Appspace app?Yes, you can view, modify, or cancel your existing reservations directly within the Appspace app.For more information, visit our Reserve a Workspace articles part 1 and part 2.Q: How can I find available workspaces?Appspace provides a search function and interactive maps to help you quickly locate available works

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Dawn Wayland
Dawn WaylandCommunity Manager
 Getting started in the community
Introduce Yourself!

Welcome Appspacers!  We're so glad you've joined the Appspace online community. We're a growing group of people who are passionate about creating great workplace experiences. Whether you're a new user, a seasoned pro, or just curious about Appspace, you've come to the right place.To help everyone get acquainted, we invite you to introduce yourself. It's a great way to meet fellow members, learn from each other, and start building connections.Here are a few prompts to get you started:Who are you and what do you do? What's your experience with Appspace? (No experience is fine too!) What are you hoping to learn or achieve in this community?To kick things off check out some intros from members of our Community Team below! You’ll see these friendly faces answering questions providing support and talking about all things Appspace. Can’t wait to meet you! 

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Lauren HahnSupport Documentation | Customer Care
 Integrations
Adjusting Microsoft Office 365 resource settings within PowerShell

DescriptionMany settings for Microsoft Office 365 resources are managed through PowerShell. Follow the steps below to install and set PowerShell settings. PrerequisitesYou must be an Office 365 administrator to adjust these settings. StepsInstalling Microsoft Exchange into PowerShellThe following processes will only need to occur once for your device.Download PowerShell from the Microsoft Store. Open the PowerShell installer and confirm you allow the program to make changes to your device. Once complete, this will likely automatically open PowerShell. To ensure you're using it as an administrator, close the program, right-click the program application, and select Run as Administrator. To install the Microsoft Exchange module, paste in Install-Module ExchangeOnlineManagement and press the enter key. If this results in an error, paste in Import-Module ExchangeOnlineManagement and press the enter key. The install option should work with the most recent V3 version of Exchange. Once it lo

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Lauren HahnSupport Documentation | Customer Care
 Appspace App for Devices
UWP - Setup Kiosk Mode

DescriptionSet up kiosk mode on UWP for Appspace App. StepsOn the target machine, create a new local system user called UWP Kiosk. Sign in as that user. Install the Appspace App from the Windows 10 Store. Log out and log into the master user account/main administrator account. Go to settings > accounts > family and other people. Set up assigned access. Select the UWP Kiosk user account. Select the Appspace app. Another, more detailed approach would be to utilize the Windows Configuration Designer to set more parameters for locking down the kiosk session: Windows Configuration Designer.Instructions on the full setup are here: Assign Access Overview.

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Lauren HahnSupport Documentation | Customer Care
 Appspace App for Devices
PowerShell UWP launch commandlets

DescriptionRun the following commandlets in PowerShell as an administrator to perform the following commands:  Start Appspace UWP App start shell:AppsFolder\AppspaceInc.Appspace_7nb6hsg4cq4xc!com.appspace.app End UWP App taskkill /f /t /im wwahost.exe Get UWP App Info (Just for reference) get-appxpackage -Name AppspaceInc.Appspace

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Lauren HahnSupport Documentation | Customer Care
 Devices
Upgrade Brightsign firmware

PrerequisitesDownload the firmware in Brightsign page: https://www.brightsign.biz/downloads/overview. StepsHow to upgrade BrightSign firmware via SD card:Power down your BrightSign player. Depending on the model of your BrightSign player, copy the appropriate .bsfw file (firmware file) onto the root directory of the SD card or USB stick. Ensure there are no other files with the .bsfw extension on it. Insert the SD card or USB stick into the player. Apply power. The player will automatically upgrade itself, remove the file from the SD card, and reboot into the new version. How to Update via task:Host the firmware zip file on a publically available site, such as Google Drive. If you are using Google, share the file to Anyone with the link.  Ensure that the *.bsfw file is in the root of the zip file. It will fail if it is nested in a folder. The name of the zip file is irrelevant. Copy the URL of the shared firmware file. Create an update BrightSign firmware task in device tasks on Appsp

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Lauren HahnSupport Documentation | Customer Care
 Appspace App for Devices
Setting HDMI 2 in BrightSign (legacy)

DescriptionTo display the signal of a BrightSign’s HDMI input in the Appspace App, you have to set up external content with tv:brightsign.biz/hdmi as a source.  StepsSelect library from the Appspace menu navigation bar. Select the desired folder in the library, select the add button, and select other. In the select tab, select external content. In the edit tab, select video as the desired media type. Set the URL to tv:brightsign.biz/hdmi. Select next once done. In the save tab, input a title and select save.

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Lauren HahnSupport Documentation | Customer Care
 Devices
Remove Apps in LGWebOS 3.0

DescriptionIn this guide we show you the steps to uninstall an application on your LG SmartTV with the webOS 3.0 system (2016 models). Keep in mind that this procedure eliminates the application completely. If you want to reinstall it, you will have to access the LG App Store (the red card with the shop icon) to do so. GuidePress the Smart button on your remote control to bring up the application or launcher menu. Scroll to the right of the screen and click on the pencil icon. You will enter the edit mode. Here you can move the cursor over the different applications. In the apps that allow elimination, a vane will appear on top. Click there to uninstall it.

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Lauren HahnSupport Documentation | Customer Care
 Appspace App for Devices
Enable portrait mode for the Appspace App

PrerequisitesThe BrightSign MUST be in portrait resolution Appspace App version: 1.34.1 and above Appspace version: Appspace 7.0.0-ac6 Device Firmware: ChromeOS - AOpen Touch (64.0.3282.190) Brightsign 4K1142, XD1132 (Firmware 7.0.60) Android - Samsung Galaxy S Tab SM-T805 (Android 6.0.1) iOS - iPad Air 2 (iOS 11.2.6) SureVue D1 (Firmware 1.3.0; Chromium v56.0.2924.59) LG Signage - LG 43SM5KC (Firmware 4.73.60)  Related IssuesAPC-4243: Support portrait mode for playlist channels StepsSureVue Set the app to portrait mode in the SureView configuration interface BrightSign/LG/ChromeOs/etc Use the display.rotation;value=90 property.

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Lauren HahnSupport Documentation | Customer Care
 Devices
Downgrading Appspace App version in order to troubleshoot

DescriptionSometimes during troubleshooting efforts, there needs to be a downgrade in the Appspace App version. ProcessObtain the old .appx file from the Appspace Quality Analysis team. Navigate to Windows OS and select applications. Uninstall the Appspace App (not on programs and features). Download the .appx file within applications and run it.

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Lauren HahnSupport Documentation | Customer Care
 Devices
Troubleshooting green video image UWP

DescriptionThe video displays only a green screen due to an issue with GPU rendering, generally with NVIDIA graphics cards. Root Cause Analysis (RCA)What happens under the hood is that the GPU rendering becomes incompatible with the system hardware. The other reasons for this issue might be outdated graphics card drivers, outdated flash players, etc. Troubleshooting Guide Ensure the following:Check the video URL from the browser. Prerequisite:  SolutionTo fix this issue, the first step is to disable GPU-accelerated rendering in your browser. The method to complete this action varies from browser to browser. Disable GPU-accelerated rendering:Google Chrome users: Open a Google Chrome browser window and select the menu button (the three dots button in the top-right corner). Next, select settings. Scroll down and select the advanced button. Under the System section, disable the toggle of Use hardware acceleration when available. Restart Google Chrome. When it starts up again, type chro

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Lauren HahnSupport Documentation | Customer Care
 Devices
Troubleshooting Upgrading Samsung firmware

DescriptionGuide on how to upgrade the Samsung firmware Related IssuesAE-2631: Samsung Players Randomly Hanging Where to get the latest firmware: https://www.samsung.com/us/support/downloads/  Firmware Upgrade GuideRun the compressed file you downloaded from Samsung. You will be asked where you want to unzip the file contents, and you must select a USB drive (may be any USB device with sufficient capacity). Turn on your Samsung device. Once the file is downloaded and unzipped completely on the USB drive, plug it into your Samsung device using an available USB port. It is very important that you disconnect any other USB devices you have connected to your Samsung. Using your remote control, go to the options menu by pressing the menu button found on the remote. Go to the last tab called support (appears next to a question mark ? symbol) and select software upgrade. Next, select the by USB option. The following message will appear: scanning for USB… ​​​​​this may take more than 1 min.Impo

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