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Appspace is a scalable, enterprise-grade, cloud-based SaaS (Software as a Service) platform, that enables organizations to centrally manage the publishing and distribution of content to thousands of endpoint devices. Appspace combines user-friendliness with powerful and robust features, enabling organizations to swiftly and securely deploy, manage, and control content of any kind from any location via a web browser. By utilizing our user-friendly HTML5-based Appspace App, we may present responsive content with exceptional broadcast and picture quality.In this article, we list all supported devices and operating systems that have been certified by Appspace based on our certification levels as detailed in our Introduction to Devices in Appspace guide. ImportantAs there are a significant number of devices running the operating systems we support and a range of manufacturing standards, we can only assure the compatibility of the OS and the firmware versions that we actively test, as listed on this page. Reference models are device models that Appspace has tested in our product engineering lab. You may use devices that have similar specifications to the reference models listed, however, we recommend you work with a systems integrator or an Appspace reseller to ensure the target devices are suitable for your deployment type and specific use case. If you do not have such a partner, please contact us and we’ll be happy to make some introductions. In order to ensure optimal performance, security, and compatibility with Appspace’s latest features, please review our Appspace Device App version support policy. What’s in this article:Appspace App for Employees (Mobile) Appspace Certified Android iOS Appspace App for Devices Appspace Certified Android BrightSign Chrome OS iOS LG webOS Linux Ubuntu MacOS MediaVue Microsoft Windows Samsung Smart Signage Platform (SSSP) Tizen Universal Windows Platform (UWP) Cisco Interactive Experience Platform (IEC) Supported Appspace App Built In Devices (separate article) Cisco Webex and Collaboration Endpoints (CE) Crestron IAdea Logitech Mersive Neat Poly Appspace Device End of Life (EOL) Policy and LifecycleImportantFor a list of all devices with Appspace built in, see the Appspace App Built In Devices article.Appspace App for Employees (Mobile)The Appspace App for Employees is specifically designed for mobile devices while providing all the same functionality as the Employee View on web browsers. This is ideal for employees as it provides quick access to corporate content, perform workspace reservations, or schedule meetings with colleagues right off their mobile devices.Appspace Certified AndroidMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Android 10 Samsung Galaxy A Samsung Galaxy A02S Employee Experience Streaming via Google Play Store Appspace 8.0 Google Pixel 2 Guides Configure Employee View on Mobile DevicesiOSMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version iOS 17 iPhone iPhone 13 Employee Experience Streaming via Apple App Store Appspace 8.6 iOS 15 iPhone iPhone 12 Appspace 8.0 Guides Configure Employee View on Mobile Devices Appspace App for DevicesThe Appspace App for Devices supports a multitude of industry-leading device platforms and operating systems such as Chrome OS, Android, iOS, BrightSign, Cisco, Crestron, etc, that meet different business requirements including playback performance, physical dimensions, hardware features, content delivery modes (streaming or caching), and general workplace experiences.Designed primarily for the workspace experience, the Appspace App for Devices is ideal for the following solutions:Digital signage on single or multiple display screens, video walls, and media players. Room scheduling on tablets, desk pucks, or interactive display panels. Interactive touch-screen kiosks for visitor invitations, wayfinding, and employee directories. Enterprise TVs for displaying channels and live streams on system-on-chip (SOC) TVs.Most of these industry-leading devices come with internal storage, allowing content from Appspace to be cached. Appspace CertifiedAndroidMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Android 13 Tiramisu Samsung Galaxy Tab A Samsung Galaxy Tab A7 (SM-T500) Digital Signage / Room Scheduling / Kiosks / Enterprise TV / System on Chip (SoC) on TVs and Tablets Caching via Google Play Store Appspace 8.0 Android TV 7.1.2 Google Nexus Player Android 7.1 Nougat Qbic Smart Panel PC Qbic Smart Panel-PC TD-0350 Desk Booking via Appspace PWA URL Appspace 8.1 Strengths Android operates on a wide variety of devices and TVs. Strong performance when minimum hardware specifications are met. Deployment and updates are made easy through an MDM (Mobile Device Management) service. Ideal for both cloud and on-prem Appspace deployments. Most devices are attractively priced.ChallengesRequires MDM (Mobile device management) software when used in device mode. However, this is extremely advisable when deploying Android. Android devices do not come with a common hardware specification, so it is advisable to check compatibility before purchasing.Summary If you wish to deploy Appspace on a wide variety of devices using a single OS, then you should consider Android a serious option.GuidesConfigure Appspace App for Devices on AndroidBrightSignCurrent Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version BrightSign OS 9.0.211 BrightSign XC Series 5 XC4055 Digital Signage / Room Scheduling / Kiosks / Enterprise TV Caching via Appspace Downloads Appspace 8.0.10 BrightSign XT Series 5 XT1145 BrightSign XD Series 5 XD1035 BrightSign HD Series 5 HD1025 BrightSign LS Series 5 LS445 BrightSign OS 9.0.189 BrightSign XC Series 5 XC4055 BrightSign XT Series 5 XT1145 BrightSign XD Series 5 XD1035 BrightSign HD Series 5 HD1025 BrightSign LS Series 5 LS445 BrightSign OS 8.5.64 BrightSign XT Series 4 XT1144 Appspace 8.0 BrightSign XD Series 4 XD1034 BrightSign HD Series 4 HD1024 BrightSign LS Series 4 LS424 BrightSign OS 8.4.10 BrightSign XD Series 4 XD1034 BrightSign HD Series 4 HD1024 BrightSign XT Series 3 End of Support: April 2026 XT1143 XT243 BrightSign XD Series 3 End of Support: April 2026 XD1033 XD233 BrightSign HD Series 3 End of Support: April 2026 HD1023 HD223 BrightSign LS Series 3 End of Support: April 2026 LS423 ImportantBefore upgrading BrightSign devices to BrightSign OS 8.5, ensure that Appspace App has been first updated to Appspace App 2.54.2. This is crucial to prevent the local storage from being wiped off due to the architectural changes in the location of the local storage for BrightSign OS 8. NoteThe BrightSign RC-1001 remote control is only supported via the 3.5mm IR jack on BrightSign devices, and not via the USB IR receivers. However, we do not support the BrightSign RC-1002. Strengths BrightSign develops its own hardware, firmware, and software. A slim, fan-less design is ideal for even the most challenging environments. Good 4K video playback performance on the XT4, XT3, and XD3 devices. The XT4 devices are designed to support Dolby Vision and HDR10+ for displaying vibrant colors with our App’s HTML5 engine. Good multicast video playback on all BrightSign devices. Power over Ethernet (PoE) support on XT4 and XT3 devices. A range of devices to meet different performance and configuration requirements. OPS module provides slot-in compatibility with several leading manufacturers’ display products (e.g., NEC). Proprietary device management platform available from BrightSign, offering additional hardware management tools. Ideal for both cloud and on-prem Appspace deployments.ChallengesA microSD card must be purchased separately for each BrightSign device. BrightSign is working on a solution for Appspace customers. To display text on top of video requires some workarounds; you must add the Custom.media.video.layerindex property to your device. The LS Series models are rather low-power devices, and therefore it is recommended to use only simple images and cards without animation, with transitions disabled.SummaryBrightSign devices are purpose-built for digital signage and kiosks. The company’s Series 4 redesign shows its commitment to customer experience and reliability.Device LimitationsThe RSS Ticker animation stutters when displayed on BrightSign devices due to technical limitations, caused by iframe loading issues. On BrightSign 9.0 devices, videos that have been configured to be displayed in Portrait are being displayed in Landscape due to a bug. Appspace has already begun working on this, and a fix will be available in a future release.GuidesConfigure Appspace for Devices App on BrightSign Configure Appspace App on BrightSign with BSN.cloudChrome OSMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version ChromeOS LTS 126 AOpen Chromeboxes AOpen Chromebox Commercial Digital Signage / Room Scheduling / Kiosks / Enterprise TV Caching via Chrome Web Store Appspace 8.0 AOpen Chromebox Commercial 2 AOpen Chromebases AOpen Chromebase Commercial Asus Chrome OS Asus Chromebox CN60 Asus Chromebit CS10 Asus Google Meet Compute System (Intel 10th Gen) Wallpaper / Screensavers Streaming via Appspace PWA URL Appspace 8.1 ChromeOS Flex version 126 AOpen Ace AOpen DE3650-S Digital Signage / Room Scheduling / Kiosks / Enterprise TV Caching via Chrome Web Store Appspace 8.9.0-ac.5 Dell OptiPlex Dell OptiPlex 3020 ImportantAppspace only supports issues arising from managed Chrome-based devices, this requires Google Chrome Enterprise (previously Chrome Device Management) to manage your Chrome-based devices. StrengthsIndustry-leading HTML5 compatibility. Google Chrome Device Manager (CDM) for large-scale deployments. (not supported for ChromeOS Flex) Class-leading browser, resulting in high reliability Strong performance for h.264/MP4 video formats. Configuration for single-app/kiosk mode. A great option for cloud deployments.\ChallengesLimited video format support (e.g., no multicast support, no support for video formats other than .mp4 h.264). Support for RS232 and PoE on limited devices. CDM licenses required at a fee.SummaryChrome OS sets the standard for HTML5 compatibility. Chrome devices are highly compatible with Appspace features and functions. However, performance may vary depending on hardware specifications (i.e., a Chromebit is ideal for basic signage deployments; but for more rigorous performance requirements, a Chromebox or Chromebox Commercial is the way to go). ChromeOS Flex is a lightweight, cloud-based operating system that is designed for easy management and optimized for users who primarily rely on web applications and basic computing tasks. If your device does not come with ChromeOS Flex pre-installed, please refer to the following guide for instructions on upgrading: https://support.google.com/chromeosflex/answer/11552529?hl=enDevice Limitations(ChromeOS Flex only) ChromeOS Flex devices cannot bulk register devices as they are in standalone mode (installed via the Chrome Web Store). (ChromeOS Flex only) Advanced Registration using the CDM Policy is not supported.GuidesConfigure Appspace for Devices App on Chrome OS Configure Chrome OS Devices with Chrome Enterprise (CDM) Configure Wallpaper/Screensaver for Google Meet Devices iOSMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version iOS 17 Apple iPad iPad 10th Gen Digital Signage / Room Scheduling / Kiosks / Enterprise TV Caching via Apple App Store Appspace 8.6 iOS 16 iPad Air 2 Appspace 8.0 iPad 6th Gen Strengths Apple develops its own hardware, firmware, and software. The Appspace app can run as a standard app that is launched by the user, or in single app/kiosk mode. Excellent single app experience on tablets. Ideal for both cloud and on-prem Appspace deployments.ChallengesRequires an MDM (Mobile Device Management) software. However, this is extremely advisable when deploying iOS. Customers may find differences in the rendering of web content due to iOS devices relying on the Safari browser. Customers using the visitor management module will require a device be running iOS 15+ for the use of a camera functionality.SummaryIf you wish to deploy Appspace to keep your teams up to date with what’s going on, then the Appspace app for iOS is going to be a big part of this deployment.GuidesConfigure Appspace For Devices App on iOS Configure Appspace for Devices App on iOS with VMware Workspace ONE (AirWatch) LG webOSMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version webOS 6.0 SM5J Series 32SM5J-BP Digital Signage / Room Scheduling / Kiosks / Enterprise TV / System on Chip (SoC) on TVs Caching via Appspace Downloads Appspace 8.1 webOS 4.1 UH5F Series 43UH5F-B Appspace 8.0 webOS 4.0 SM5KE series 43SM5KE 49SM5KE ImportantThe following devices are not supported as it does not allow 3rd-party apps to be installed and not a true commercial SoC device:LG UR640S series LG UR340 series StrengthsAs a System-on-Chip (SoC) TV solution, customers do not have to purchase a separate media player device. Supports the majority of Appspace platform features and functions. Good multicast video playback. Compatible with Appspace device tasks. Use the LG TV remote control to navigate the Appspace app. Ideal for both cloud and on-prem Appspace deployments.ChallengesPerformance issues on some transitions. By default, transitions are disabled.SummaryIf you wish to deploy an affordable all-in-one TV and media player solution, then this is a serious consideration. In use cases where smooth transitions between video content are required, we would recommend a separate media player option.Device LimitationsThe device may crash and reboot, after several playbacks of multiple cards in a channel playlist when in interactive mode. Below is a list of LG webOS 4.0 issues that occur when Appspace App is in interactive mode: A UI alignment issue when scrolling up or down; the channel group and channel name texts are not aligned at the bottom of the thumbnail image. Flickering issues occur during the following instances: When channel playlist aspect ratio is set to Uniform. When loading video after an image playback. Keyboard and mouse intermittently get disconnected or do not function when navigating channels. Back button on the remote control does not function in the Device info page. Below is a list of LG webOS 4.1 and webOS 6.0 firmware limitations that we have found when using Appspace App, that we are currently trying to fix: Video in playlist channel is stretched during playback when displayed in portrait mode. Unable to stretch content based on video wall tile matrix and resolution settings. YouTube card content in an advanced channel is zoomed-in during playback. Video in an advanced channel is zoomed-in during playback when displayed in landscape mode.GuidesConfigure Appspace For Devices App on LG webOS Linux UbuntuMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Ubuntu 18.04.4 LTS AOpen Chromeboxes AOpen Chromebox Commercial Digital Signage / Room Scheduling / Kiosks / Enterprise TV Caching via Snap Store / via Appspace Downloads Appspace 8.0 Seneca Digital Signage Seneca HDS Media Player Strengths Linux Ubuntu is available on a variety of industrial devices. Strong performance with lower minimum hardware requirements and lower cost. Ideal for both cloud and on-prem Appspace deployments. Automatic app updates via the Canonical Snapcraft store.ChallengesThe variety of Linux distributions, hardware manufacturers, and firmware specifications can result in some devices not performing as well as the reference models above. No kiosk mode available out of the box so there is a reliance on the device manufacturer to provide a single-app playback experience if that is required. Since Linux Ubuntu OS distributions can be customized it may require extra work from Systems Administrators when preparing and automating the deployment. Customers are encouraged to apply their own standards and tools to OS automation, lockdown, and updates.SummaryIf you are looking to deploy Appspace on a wide variety of devices using a single OS, then you should consider Linux Ubuntu 18.04 as a serious option. Linux Ubuntu devices tend to have great technical specifications at a lower cost and tend to perform better due to the lower overhead of the OS. However, we do recommend sticking with manufacturers that provide a robust set of built-in tools that can lock down the OS to only run the Appspace App.GuidesConfigure Appspace For Devices App on Linux Ubuntu MacOSMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version macOS Big Sur 11.2.3 MacBook Pro MacBook Pro (2019) Digital Signage / Room Scheduling / Kiosks / Enterprise TV on Windows 10-based tablets, PCs, and TVs Caching via Appspace Downloads Appspace 8.0 macOS Catalina 10.15.3 MacBook Pro MacBook Pro (2018) Mac mini Mac mini (2018) macOS Mojave 10.14.6 MacBook Pro MacBook Pro (Mid 2014) Mac mini Mac mini (Late 2014) Strengths The limited number of macOS hardware models leads to better optimization and performance as well as OS stability. Ideal for both cloud and on-prem Appspace deployments. Does not require the macOS App Store for app updates.ChallengesNo kiosk mode available out of the box so there is a reliance on the System Administrators, or 3rd party tools, to provide a single-app playback experience if that is required. macOS is a desktop operating system so it may require extra work from Systems Administrators when preparing and automating the deployment. Customers are encouraged to apply their own standards and tools to OS automation, lockdown, and updates.SummaryDeploying Appspace on Apple macOS devices will result in a consistent performance across the various models since devices that run macOS have high minimum specifications.GuidesConfigure Appspace For Devices App on MacOS MediaVueMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version MVOS 1.4.1 / Chromium 67.0.3396.18 SureVue Media Players SureVue D1 Digital Signage / Room Scheduling / Kiosks / Enterprise TV Caching Preinstalled on Device Appspace 8.0 SureVue D2 SureVue D4 SureVue D6 Strengths Purpose-built HTML5 devices. A range of devices to meet different performance and configuration requirements. Ideal for video wall setup. Good 4K and multicast video playback performance. Proprietary device management platform available from MediaVue, offering additional hardware management tools. Devices come preloaded with the Appspace App. Ideal for both cloud and on-prem Appspace deploymentsChallengesThere is a fee for MediaVue’s device management platform. However, this approach is not uncommon.SummaryMediaVue devices are purpose-built for digital signage, kiosks, and video walls, and are highly compatible with Appspace features and functions no matter the use case or deployment environment.GuidesConfigure Appspace For Devices App on MediaVue Microsoft WindowsMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Windows 11 Pro (64-bit), ver. 23H2 Dell XPS Laptops Dell XPS 15 9500 Digital Signage / Room Scheduling / Kiosks / Enterprise TV on Windows 10-based tablets, PCs, and TVs Caching via Appspace Downloads Appspace 8.6 Windows 10 Enterprise (64-bit), ver. 1909 Lenovo ThinkCentre Lenovo ThinkCentre M800 Tower Appspace 8.0 Windows 10 Enterprise LTSC (64-bit) ver. 1809 AOpen Digital Signage AOpen DE3450X Seneca Digital Signage Senaca HDS Media Player (Marlin) Windows 10 IOT LTSC (64-bit) ver. 1809 Seneca Digital Signage Senaca HDS Media Player (Marlin) Windows 10 Pro (64-bit), ver. 21H1 Dell XPS Laptops Dell XPS 15 9500 Windows 10 Pro (64-bit), ver. 1903 Dell OptiPlex Desktops Dell OptiPlex 9020 Windows 10 Pro (64-bit), ver. 1809 Seneca Digital Signage Senaca HDN Media Player Windows 7 Enterprise (32-bit), ver. 7600 Virtual Machine Windows 7 Professional SP1 (64-bit), ver. 7601 Virtual Machine Strengths Windows 10 IOT is available on a variety of industrial devices. Strong performance when minimum hardware specifications are met. Ideal for both cloud and on-prem Appspace deployments. Does not require the Windows store for App updates.ChallengesA large variety of hardware manufacturers and firmware specifications, some of which may not enable Appspace to perform as well as the reference models above. No kiosk mode available out of the box so there is a reliance on the device manufacturer to provide a single-app playback experience if that is required. The generic nature of Windows 10 OS may require extra work from Systems Administrators when preparing and automating the deployment. Customers are encouraged to apply their own standards and tools to OS automation, lockdown, and updates.SummaryIf you are looking to deploy Appspace on a wide variety of devices using a single OS, then you should consider Windows 10 IOT as a serious option. However, we do recommend sticking with manufacturers that provide a robust set of built-in tools that can lock down the OS to only playback the Appspace App.GuidesConfigure Appspace For Devices App on Windows Samsung Smart Signage Platform (SSSP) TizenMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Tizen 7.0 / SSSP 10 Samsung QHC Series QH55C Digital Signage / Room Scheduling / Kiosks / Enterprise TV / System on Chip (SoC) on TVs Caching via Appspace PWA URL Appspace 8.1 Tizen 6.5 / SSSP 10 Samsung SSP QBB Series QB43B Tizen 4 / SSSP 6 Samsung SSP QBR-T Series QB13R-T Samsung SSP QBN Series QB43N Appspace 8.0 Strengths As a System-on-Chip (SoC) TV solution, customers do not have to purchase a separate media player device. Good for displaying full-screen images and text in UHD resolution. Use the Samsung TV remote to navigate the Appspace App. Ideal for both cloud and on-prem Appspace deployments.ChallengesPerformance issues on some transitions. By default, transitions are disabled.SummaryIf you wish to deploy an affordable all-in-one TV and media player solution, then this is a suitable consideration.Device LimitationsAppspace recommends that audio or video with audio are not displayed, as there are limited controls for volume which could be disruptive during playback. On SSSP Tizen 6.5, display orientations are limited to only Portrait or the standard 90-degree Landscape orientation during playback. All other display orientations are not supported. On SSSP Tizen 6.5, when displaying back-to-back video content, the device skips the second video while displaying a blank screen, and proceeds to play the third video.GuidesConfigure Appspace For Devices App on Samsung SSP Tizen Universal Windows Platform (UWP)Minimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Windows 11 (64-bit), ver. 22H2 Microsoft Surface Microsoft Surface Go 2 Digital Signage / Room Scheduling / Kiosks / Enterprise TV on Windows 10-based Tablets, PCs, and TVs Caching via Windows Store Appspace 8.6 Windows 10 Pro (64-bit), ver. 20H2 Microsoft Surface Microsoft Surface Go 2 Appspace 8.0 Microsoft Surface Pro 4 Windows 10 Pro (64-bit), ver. 2004 Microsoft Surface Microsoft Surface Pro 4 Strengths Windows 10 operates on a wide variety of displays, TVs, and tablets. Strong performance when minimum hardware specifications are met. Ideal for both cloud and on-prem Appspace deployments.ChallengesA large variety of hardware manufacturers and firmware specifications, some of which may not enable Appspace to perform as well as the reference models above. Not all versions of Windows 10 can run kiosk mode, which is typically a mandatory requirement when deploying. Customers may find differences in the rendering of web content due to the reliance on the Edge browser. The generic nature of Windows 10 OS may require extra work from Systems Administrators when preparing and automating the deployment. Customers are encouraged to apply their own standards and tools to OS automation, lockdown, and updates.SummaryIf you are looking to deploy Appspace on a wide variety of devices using a single OS, then you should consider Windows 10 as a serious option. However, we do recommend sticking with known brand manufacturers such as Dell, HP, and others of similar size.GuidesConfigure Appspace For Devices App on Universal Windows Platform (UWP) Cisco Interactive Experience Platform (IEC)ImportantThe Interactive Experience Client 4650 (IEC) device is now supported and managed by Cisco’s partner Moderro.Customers who wish to experience the benefits of the next evolution of the Appspace App may use the Appspace Progressive Web App available via all browsers. However, please contact Moderro for information and support.If purchasing devices from Cisco, we support these new Cisco Collaboration Endpoints instead.

Custom device properties are used to configure devices for specific behaviors for any Appspace supported device in the Appspace console. This article lists the device properties available, including their functions, default values, and value range (where applicable), as well as the supported devices.NoteSee part 1 here for additional properties. Windows & Mac OS Force websites to be displayed in iframe YouTube Card Closed Captioning Language Settings Advanced Channel Customization Bypass loading content for channel Bypass loading content for Media Zone widget Synchronize layout scheduling across multiple devices Synchronize playlist scheduling across multiple devices Miscellaneous Device Properties Download software updates on device Reboot the device Set value for URL-type webpage content Toggle remote control for player Advanced Channel Video Wall Device Properties default zone Application.vArray Application.pArray Application.Videowall.Orientation Application.VideoWall.VerticalMullion Application.VideoWall.HorizontalMullion Application.VideoWall.TileMapping Legacy Devices Device Properties Application.DisableAllTransitions Application.ForceAllTransitions CDNAgent.ContentDownloadCycle CDNAgent.ContentDownloadMaxSpeed CDNAgent.ContentMaxConcurrentDownloads CDNAgent.SyncSchedule Cisco.DMP.DeviceUsername Cisco.DMP.DevicePassword Cisco.DMP.FTPUsername Cisco.DMP.FTPPassword Display.Screen Burn Mode Display.Screen Burn Time Display.Screen Burn ON Command Display.Screen Burn OFF Command Downloadmanager.Smarthub.IgnoreWhenOffline Empty Zone Color Initial Slide Player.Video.Engine.Type Player.CustomRefresh Player.Disable.FunctionKeys Player.Edge.Chrome.Memory.Limit Player.ExternalStorage Player.EnableNotification Player.EnableVSync Player.Flash.AnimationTimer.Framerate Player.Flash.Debug.Enable Player.Flash.ForceImageSmoothing Player.Flash.VideoWallMode Player.Flash.VideoWallMode.TileID Player.Flash.VideoWallMode.TileMatrix Player.Flash.ServiceHandlers.NodeStatus Player.Flash.ServiceHandlers.PlayoutMetrics Player.Flash.ServiceHandlers.InteractiveMetrics Player.LayoutSchedulingMode Player.video.load.optimization.DMP 4310 Player.Window.ScreenHeight Player.Window.ScreenWidth Player.Window.DisplayOffset Weather Card Custom City Name Custom Country Name Fix location for display Override temperature unit Windows & Mac OSForce websites to be displayed in iframeProperty: player.media.web.renderer Default Value: – Value Range: iframe Supported Devices: Windows and macOS Availability: Appspace App 2.11 YouTube CardNoteClick for instructions to create a YouTube card.Closed Captioning Language SettingsProperty: card.youtube.cc.language Default Value: – Value Range: en, fr, es <ISO 639-1 language code: https://en.wikipedia.org/wiki/List_of_ISO_639-1_codes> Supported Device: All Appspace App based devices Availability: Appspace App Advanced Channel CustomizationNoteRefer here for information in creating an advanced channel.Bypass loading content for channelProperty: player.media.bypass.loadwait Default Value: false Value Range: Boolean Supported Devices: All Appspace App based devices Availability: Appspace App Note: Requires Bypass loading content for Media Zone widget property to be set as wellBypass loading content for Media Zone widgetProperty: custom.media.bypass.loadwait Default Value: false Value Range: Boolean Supported Devices: All Appspace App-based devices Availability: Appspace AppSynchronize layout scheduling across multiple devicesProperty: player.layoutschedulingmode Default Value: – Value Range: – Value Format: synchronized Supported Devices: All Appspace App based devices Availability: Appspace AppSynchronize playlist scheduling across multiple devicesProperty: custom.media.schedulingmode Default Value: – Value Range: synchronized Value Format: – Supported Device: All Appspace App based devices Availability: Appspace App Miscellaneous Device PropertiesDownload software updates on deviceDescription: software.softwareupdates Default Value: true Value Range: Boolean Supported Devices: All Appspace App based devices, and legacy devices Availability: Appspace 5.0.xReboot the deviceDescription: system.rebootevents Default Value: true (23:00) Value Range: 0:00 – 23:59 Supported Devices: All Appspace App based devices, and legacy devices Availability: Appspace 5.0.x, Appspace App 1.6 Note A value of 0 will disable the daily reboot. Set value for URL-type webpage contentProperty: profile Default Value: – Value Range: any Supported Devices: All Appspace App based devices Availability: Appspace 6.0.xToggle remote control for playerProperty: remote.enable Default Value: false Value Range: Boolean Supported Devices: All Appspace App based devices, and Edge 300 Availability: Appspace 5.0.2.1Advanced Channel Video Wall Device PropertiesNoteThese properties are used for configuring video walls with the advanced channel that was our very first video wall offering. However, we recommend creating video walls with the new playlist channel that offers a more robust and flexible video wall and synchronized playback solution.default zoneDescription: Instructs the Signs app to behave as a video wall application, and enables all relevant video wall properties. Set the value as stated below. Value: VE VideoWall – 12.30.08 Required: Yes. If the property exists by default, change the value to the above.Application.vArrayDescription: Relates to the virtual position and arrangement of the screen Tile-Map for the array. In the value below, X represents number of display monitor columns, Y represents number of display monitor rows. Change the X and Y values according to your video wall setup orientation. Value: X,YExample: 3,2 Required: YesApplication.pArrayDescription: Relates to the actual position and arrangement of the screen Tile-Map for the array. In the value below, X represents a number of display monitor columns, Y represents the number of display monitor rows. Change the X and Y values according to your video wall setup orientation. Value: X,YExample: 3,2 Required: YesApplication.Videowall.OrientationDescription: Sets your video wall’s orientation and is only applicable for portrait orientation. Value: portrait Required: Optional. Only required if application is in portrait orientation.Application.VideoWall.VerticalMullionDescription: Assigns the vertical spacing between screen tiles. Value: 0.01 Required: Optional. Only required to compensate for thick-bezel displays.Application.VideoWall.HorizontalMullionDescription: Assigns the horizontal spacing between screen tiles. Value: 0.01 Required: Optional. Only required to compensate for thick-bezel displays.Application.VideoWall.TileMappingDescription: The Tile Remap Table expressed as a comma separated list to match the Physical Display ID (PID) with the Virtual Display ID (VID). The PID refers to the ID shown on the individual displays upon setup of the video wall, while the VID refers to the ID shown on the Video Wall Player hardware that the physical display will need to be matched with.The numbering for the display will always begin at the number 0 (Zero), and the method for mapping the display tiles is PID=VID. Value: PID1=VID1, PID2=VID2, PID3=VID3, PID4=VID4, PID5=VID5, PID6=VID6Example, based on a 3×3 video wall shown below: 6=0, 7=1, 8=2, 3=3, 4=4, 5=5, 0=6, 1=7, 2=8 Required: Optional. Only applicable for large array of displays, e.g. more than 6 displays. Legacy Devices Device PropertiesA list of device properties used in legacy devices such as the DMP 4310, Cisco Edge 300/340, and the legacy PC Player.Application.DisableAllTransitionsDescription: Disables all transitions within an application Default Value: None Value Range: Boolean Supported Device: DMP 4310, Edge 300/340, PC Player Availability: Appspace 5.0.xApplication.ForceAllTransitionsDescription: Enables all transitions within an application Default Value: None Value Range: Boolean Supported Device: DMP 4310, Edge 300/340, PC Player Availability: Appspace 5.0.xCDNAgent.ContentDownloadCycleDescription: Sets the download cycle for the player agent Default Value: 60000 Unit: ms (milliseconds) Value Range: Any Supported Device: DMP 4310, Edge 300/340, PC Player Availability: Appspace 5.0.xCDNAgent.ContentDownloadMaxSpeedDescription: Sets the maximum content download speed for the player agent Default Value: 300000 Unit: KBps (Kilo Bytes per second) Value Range: Any Supported Device: DMP 4310, Edge 300/340, PC Player Availability: Appspace 5.0.xCDNAgent.ContentMaxConcurrentDownloadsDescription: Sets the maximum number of downloads happening at the same time for the player agent Default Value: 4 Unit: n/a Value Range: Any Supported Device: PC Player Availability: Appspace 5.0.xCDNAgent.SyncScheduleDescription: Sets the sync schedule day and time Default Value: {7, 13:00, 15:00} Value Format: {day, HH:MM} Value Range: 0 – Sunday 1 – Monday 2 – Tuesday 3 – Wednesday 4 – Thursday 5 – Friday 6 – Saturday 7 – Everyday Time Format – 24 hrs Supported Devices: PC Player, Edge 300/340 Availability: Appspace 5.0.xCisco.DMP.DeviceUsernameDescription: Sets the DMP’s username Default Value: none Value Range: Any (text) Supported Device: DMP 4310/4400 Availability: Appspace 5.0.xCisco.DMP.DevicePasswordDescription: Sets the DMP’s password Default Value: none Value Range: Any (text) Supported Device: DMP 4310/4400 Availability: Appspace 5.0.xCisco.DMP.FTPUsernameDescription: Sets the DMP’s FTP username Default Value: none Value Range: Any (text) Supported Device: DMP 4310/4400 Availability: Appspace 5.0.xCisco.DMP.FTPPasswordDescription: Sets the DMP’s FTP password Default Value: none Value Range: Any (text) Supported Device: DMP 4310/4400 Availability: Appspace 5.0.xDisplay.Screen Burn ModeDescription: Toggles the screen burn mode (0 = disable, 1 = enable) Default Value: 1 Value Range: 0/1 Supported Devices: DMP 4310, Edge 300/340, PC Player Availability: Appspace 5.0.x Note During the set Screen Burn time, in PC Players, the display shows a blank screen. In other devices, an OFF command is sent to the display screen via the RS232 protocol. After the Screen Burn time ends, the PC player displays the app again, while in other devices, an ON command is sent to the display. Display.Screen Burn TimeDescription: Sets the time range for screen burn mode Default Value: 00:00, 6:00 Value Format: {start time}, {end time} Value Range: 00:00 – 23:59 Supported Device: DMP 4310, Edge 300, PC Player Availability: Appspace 5.0.xDisplay.Screen Burn ON CommandDescription: Command to turn ON display Default Value: None Value Range: Hexadecimal Value Supported Devices: DMP 4310, Edge 300, PC Player Availability: Appspace 5.0.xDisplay.Screen Burn OFF CommandDescription: Command to turn OFF display Default Value: None Value Range: Hexadecimal Value Supported Devices: DMP 4310, Edge 300, PC Player Availability: Appspace 5.0.xDownloadmanager.Smarthub.IgnoreWhenOfflineDescription: Allows the Download Manager to bypass the SmartHub server (when not ready) and download content directly from Appspace Default Value: True Value Range: Boolean Supported Devices: DMP 4310, Edge 300/340, PC Player Availability: Appspace 5.1.1Empty Zone ColorDescription: Sets the colour of the empty zone in the player Default Value: 0,0,0 Value Range: 0,0,0 – 255,255,255 Supported Devices: PC Player Availability: Appspace 5.0.xInitial SlideDescription: Slide offset for the slideshow and slide player Default Value: 0 Value Range: Any (integer) Supported Devices: PC Player Availability: Appspace 5.0.xPlayer.Video.Engine.TypeDescription: Sets the playback engine type Default Value: auto Value Range: vlc, flv or auto Supported Device: Edge 300/340 Availability: Appspace 5.1.2Player.CustomRefreshDescription: Sets the player’s refresh rates (measured in Hertz) Default Value:60 (Not recommended to change) Value Range: 1 – 999 (in Hz) Supported Devices: DMP 4310, Edge 300/340, PC Player Availability: Appspace 5.0.xPlayer.Disable.FunctionKeysDescription: Disables the Function keys on the player (F1 to F12) Default Value: None Value Range: Boolean Supported Devices: Edge 300 Availability: Appspace 5.0.1Player.Edge.Chrome.Memory.LimitDescription: Designates a memory limit for Chrome Edge Default Value: 1450000 Value Range: Any (Bytes) Supported Devices: Edge 300/340 Availability: Appspace 5.0.xPlayer.ExternalStorageDescription: Enable/disable external storage Default Value: true Value Range: Boolean Supported Devices: Edge 300 Availability: Appspace 5.0.xPlayer.EnableNotificationDescription: Enables notifications on the player Default Value: true Value Range: Boolean Supported Devices: DMP 4310, Edge 300/340, PC Player Availability: Appspace 5.0.xPlayer.EnableVSyncDescription: Enables vertical syncing on a player Default Value: true Value Range: Boolean Supported Devices: DMP 4310, Edge 300/340, PC Player Availability: Appspace 5.0.xPlayer.Flash.AnimationTimer.FramerateDescription: The animation framerate to use during playback Default Value: 30 Value Range: 10-60 (in fps) Supported Devices: DMP 4310, Edge 300/340, PC Player (Flash) Availability: Appspace 5.0.xPlayer.Flash.Debug.EnableDescription: Enable Debug Mode Default Value: N/A (Property needs to be added) Value Range: Boolean Supported Devices: DMP 4310, Edge 300/340, PC Player (Flash) Availability: Appspace 5.1.xPlayer.Flash.ForceImageSmoothingDescription: Forces all scaling to use bi-linear filtering for smoother scaling Default Value: false Value Range: Boolean Supported Devices: DMP 4310, Edge 300/340, PC Player (Flash) Availability: Appspace 5.0.xPlayer.Flash.VideoWallModeDescription: Enables Video Wall Mode (Used with multiple devices) Default Value: false Value Range: Boolean Supported Devices: DMP 4310, Edge 300/340, PC Player (Flash) Availability: Appspace 5.0.xPlayer.Flash.VideoWallMode.TileIDDescription: Specifies the position of the player in the tile matrix Default Value: 1,2 Value Range: Any (comma separated integers) Supported Devices: DMP 4310, Edge 300/340, PC Player (Flash) Availability: Appspace 5.0.xPlayer.Flash.VideoWallMode.TileMatrixDescription: Sets the application tile matrix size via Horizontal x Vertical displays (e.g. 4 x 2) Default Value: 4,2 Value Range: Any (comma separated integers) Supported Devices: DMP 4310, Edge 300/340, PC Player (Flash) Availability: Appspace 5.0.xPlayer.Flash.ServiceHandlers.NodeStatusDescription: URL for updating Node Status Default Value: None Value Range: URL Supported Devices: DMP 4310, Edge 300/340, PC Player (Flash) Availability: Appspace 5.0.xPlayer.Flash.ServiceHandlers.PlayoutMetricsDescription: URL for updating Playout Metrics Default Value: None Value Range: URL Supported Devices: DMP 4310, Edge 300/340, PC Player (Flash) Availability: Appspace 5.0.xPlayer.Flash.ServiceHandlers.InteractiveMetricsDescription: URL for updating Interactive Metrics Default Value: None Value Range: Boolean Supported Devices: DMP 4310, Edge 300/340, PC Player (Flash) Availability: Appspace 5.0.xPlayer.LayoutSchedulingModeDescription: Specifies the layout scheduling mode Default Value: None Value Range: ‘loose’ or ‘strict’ Supported Devices: DMP 4310, Edge 300/340, PC Player Availability: Appspace 5.0.xPlayer.video.load.optimization.DMP 4310Description: Optimizes the video loading process in the DMP 4310 Default Value: false Value Range: Boolean Supported Devices: DMP 4310 Availability: Appspace 5.0.1Player.Window.ScreenHeightDescription: Retrieves the screen height to display the application in pixels (e.g. 768 or 1080) Default Value: Monitor’s default screen height Value Range: > 0 (integer) Supported Devices: PC Player Availability: Appspace 5.0.xPlayer.Window.ScreenWidthDescription: Retrieves the screen height to display the application in pixels (e.g. 768 or 1080) Description: Retrieves the screen width to display the application in pixels (e.g. 1024 or 1920) Default Value: Monitor’s default screen width Value Range: > 0 (integer) Supported Devices: PC Player Availability: Appspace 5.0.xPlayer.Window.DisplayOffsetDescription: Use secondary display in a dual screen setup Default Value: Monitor’s default screen width Value Range: > 0 (integer) Supported Devices: PC Player Availability: Appspace 5.0.x Note Player mode needs to be Window (Maximized) Weather CardNoteFor information, refer to Cards: Display Real-Time Weather Updates.Custom City NameProperty : card.weather.label.city Default Value: – Value Range: – Value Format: Alphanumeric Supported Device: All Appspace App based devices Availability: Appspace AppCustom Country NameProperty : card.weather.label.country Default Value: – Value Range: – Value Format: Alphanumeric Supported Device: All Appspace App based devices Availability: Appspace AppFix location for displayProperty : card.weather.location Default Value: – Value Range: – Value Format: Alphanumeric Supported Device: All Appspace App based devices Availability: Appspace AppOverride temperature unitProperty: card.weather.units Default Value: – Value Range: “c” for Celcius or “f” for Fahrenheit Value Format: – Supported Device: All Appspace App based devices Availability: Appspace App

Custom device properties are used to configure devices for specific behaviors for any Appspace supported device in the Appspace console. This article lists the device properties available, including their functions, default values, and value range (where applicable), as well as the supported devices.NnteSee part 2 here for additional properties. Appspace App Device Properties Alert Card Direction to building exit point Android Device Properties Enable in-app browser BrightSign Device Properties Enable UDP on BrightSign devices Closed caption or subtitles for video Closed caption or subtitles for Live Channels Enable video stretching when in interactive (channel browsing) mode Output audio in both HDMI and analog output Video overlay in advanced channel Media Zone widget iOS Device Properties Enable Kiosk Mode Enable Kiosk Mode Option in Device Menu Improve Device Menu Touch Pattern Sequence Enables Hotspot Areas to Appear as the Top Layer Customize Hotspot Area CSS Stylings Samsung Tizen Device Properties Enable in-app browser Channel Browsing Display Settings Change channel title text color Change channel group title text color Change channel background color Download content locally Enable persistent back button for channels in full screen Set placement of persistant back button for channels in full screen Hide channel group title on Home, Recently Added, and Channel Group screens Hide Cursor Hide Search icon Hide Sidebar Customize sidebar text color Customize sidebar background color Customize sidebar highlight and accent color Enable background scroll Customize background scroll behaviour Enable Logo Enable Clock Customize Clock color Customize Clock format Set content to play entire playlist once, before returning to main menu Play single/default content during idle time – Behaviour Play single/default content during idle time – Duration Display the recent Channels or Content on the Home screen Sort live channels in the Home and Channel Group screens Enable Recently Added channels Configure channel rows Configure channel columns Configure on-screen engagement Device Publishing Display Exclusive Playlist Chanel Device Display Settings App display rotation on the player App display automatically reloads to fit the size or orientation Reload App display on resize Room Schedule and Schedule Board Cards Display “You Are Here” icon for Maps Display meeting room capacity Display meeting room facilities Display meeting room label Display meeting room Resource ID Display meeting room name Display meeting room notes Video Wall/Synchronized Playback Assign tile ID in numeric to device, to form a video wall Define pre-load time in seconds for content Enable/disable overlay on debug information screen Enable synchronized playback at layout level Set controller device IP used by worker device to synchronize clock Set device as a controller or worker Split canvas into grid of tiles to match number of displays NoteFor instructions on how to add these device properties in the Appspace console, please refer to Add Device Properties. For more device properties specific to channel browsing in the Appspace App, please refer to Customize Appspace App 2.0 Channel Browsing. Appspace App Device PropertiesA list of device properties used in all Appspace App supported devices.Alert CardNoteClick for instructions to create an Alert card. Direction to building exit pointProperty: card.alert.exitdirection Default Value: – Value Range: right / left / down / up / upright / downright / upleft / downleft / elevatorup / elevatordown / escalatorup / escalatordown / stairsup / stairsdown Value Format: Alphanumeric Supported Device: All Appspace App based devices Availability: Appspace AppNoteOnly one device property value can be supported at one time. If there are no device properties, the bottom banner with the direction on the card will be disabled. Android Device PropertiesNoteFor Android device installation and configuration information, refer to Install Appspace App and Configure Android Devices. Enable in-app browserProperty: player.media.webengine Default Value: inappbrowser Value Format: Alphanumeric Supported Device: All Appspace App Android based devices in device mode. Not applicable to Android TVs. Availability: Appspace App 2.19.2NoteFor information on using this property and the associated limitations please refer to: Enable In-App-Browser for Android BrightSign Device PropertiesNoteFor BrightSign device installation and configuration information, refer to Install Appspace App on BrightSign. Enable UDP on BrightSign devicesProperty: remote.BrightSign.forceudp Default Value: – Value Range: true or false Value Format: Boolean Supported Device: BrightSign Availability: Appspace 7.0.xClosed caption or subtitles for videoProperty: custom.media.video.cc Default Value: – Value Range: true or false Value Format: Boolean Supported Device: BrightSign Availability: Appspace 6.0.xClosed caption or subtitles for Live ChannelsRequires the custom.media.video.cc device property above to work.Property: custom.media.video.cc.BrightSign Value: pid=2, type=C608;; Value Format: Alphanumeric Supported Device: BrightSign Availability: Appspace 8.xImportantClosed captioning is now supported on Live channels when the following Channel selection mode is selected for device playback:Autoplay published channels Administrators can select a single channel Enable video stretching when in interactive (channel browsing) modeProperty: player.play.video.aspectratio Default Value: uniform Value Range: stretch – video may appear stretched. uniform – video may appear scaled to fit the window. uniform fill – video may appear cropped. Supported Devices: BrightSign Availability: Appspace AppNoteThe aspect ratio property update takes effect after the current video ends in a playlist channel. As live channels do not have an end, the update takes effect after the user exits and reselects the live channel again. In an advanced channel (sign), by default, the video will be stretched to fill the window. Output audio in both HDMI and analog outputProperty: player.BrightSign.forceac3 Default Value: – Value Range: true or false Value Format: Boolean Supported Device: BrightSign devices Availability: Appspace AppVideo overlay in advanced channel Media Zone widgetProperty: custom.media.video.layerindex Default Value: – Value Range: -1: Places the video behind all graphics. 0: Disables “hwz” mode completely. Widget overlays on top of the video. 1: Places the video in front of all graphics (the default setting). Video is shown, but other widgets will be hidden. 2: Places the video in front of all graphics, as well as a second video element. The first video is shown, but the second video and other widgets will be hidden. Supported Device: BrightSign Availability: Appspace 6.0.xNoteWhen “hwz” is enabled, the video is rendered as a video element, ensuring the highest possible frame rate and video quality. When “hwz” is disabled, the video is rendered as a graphics element. iOS Device PropertiesEnable Kiosk ModeProperty: player.ios.asam.enabled Default Value: – Value Range: true or false Value Format: Boolean Supported Device: iOS Devices Availability: Appspace App 2.26Enable Kiosk Mode Option in Device MenuProperty: player.ios.asam.allowed Default Value: – Value Range: true or false Value Format: Boolean Supported Device: iOS Devices Availability: Appspace App 2.26Improve Device Menu Touch Pattern SequenceOverrides the current touch pattern sequence used to access the Device Menu when in kiosk modeProperty: player.devicemenu.invokepattern Default Value: – Value Range: top-left or top-right or bottom-left or bottom-right Value Format: Alphanumeric Supported Device: iOS Devices Availability: Appspace App 2.26Enables Hotspot Areas to Appear as the Top LayerAllows the next hot spot of the touch pattern sequence to appear as the top layer when the touch pattern sequence is initiated. This is particularly useful when cards or web content is displayed.Property: player.devicemenu.hotarea.enable Default Value: – Value Range: true or false Value Format: Boolean Supported Device: iOS Devices Availability: Appspace App 2.26Customize Hotspot Area CSS StylingsProperty: player.devicemenu.hotarea.style Default Value: – Value Range: background:<value> or border:<value> Value Example: player.devicemenu.hotarea.style = border: 2px solid red; background: white Supported Device: iOS Devices Availability: Appspace App 2.26 Samsung Tizen Device PropertiesEnable in-app browserProperty: player.media.webengine Default Value: inappbrowser Value Format: Alphanumeric Supported Device: All Appspace App Samsung Tizen based devices in device mode. Availability: Appspace App 2.22.3 Channel Browsing Display SettingsNoteFor information about channel browsing or interactive mode, refer to Getting Started with Channel Browsing. For more device properties specific to channel browsing, refer to Customize Appspace App 2.0 Channel Browsing. Change channel title text colorProperty: player.play.themesettings.home.channel.title.color Default Value: – Value Range: RGB Hex code (#FFFFFF), or RGBA (255,0,0,0.5) Supported Devices: All Appspace App based devices Availability: Appspace AppChange channel group title text colorProperty: player.play.themesettings.home.channelgroup.title.color Default Value: – Value Range: RGB Hex code (#FFFFFF), or RGBA (255,0,0,0.5) Supported Devices: All Appspace App based devices Availability: Appspace AppChange channel background colorProperty: player.play.themesettings.home.background.color Default Value: – Value Range: RGB Hex code (#FFFFFF), or RGBA (255,0,0,0.5) Supported Devices: All Appspace App based devices Availability: Appspace AppDownload content locallyProperty: play.cache Default Value: – Value Range: videos or all Value Format: Supported Device: All Appspace App based devices Availability: Appspace AppEnable persistent back button for channels in full screenProperty: player.play.themesettings.channel.fullscreen.back Default Value: false Value Range: Boolean Supported Devices: All Appspace App based devices Availability: Appspace AppSet placement of persistant back button for channels in full screenProperty: player.play.themesettings.channel.fullscreen.back.placement Value Range: topleft topright bottomright bottomleft Supported Devices: All Appspace App based devices Availability: Appspace AppHide channel group title on Home, Recently Added, and Channel Group screensProperty: player.play.themesettings.home.channelgroup.title.enable Default Value: true Value Range: Boolean Supported Devices: All Appspace App based devices Availability: Appspace AppHide CursorProperty: player.cursor.visibility Default Value: hidden / auto / visible Value Range: String Supported Devices: All Appspace App based devices Availability: Appspace AppHide Search iconProperty: player.play.themesettings.home.search.enable Default Value: true Value Range: Boolean Supported Devices: All Appspace App based devices Availability: Appspace AppHide SidebarProperty: player.play.themesettings.home.sidebar.enable Default Value: true Value Range: Boolean Supported Devices: All Appspace App based devices Availability: Appspace AppCustomize sidebar text colorProperty: player.play.themesettings.home.sidebar.color Default Value: – Value Range: RGB Hex code (#FFFFFF), or RGBA (255,0,0,0.5) Supported Devices: All Appspace App based devices Availability: Appspace AppCustomize sidebar background colorProperty: player.play.themesettings.home.sidebar.backgroundcolor Default Value: – Value Range: RGB Hex code (#FFFFFF), or RGBA (255,0,0,0.5) Supported Devices: All Appspace App based devices Availability: Appspace AppCustomize sidebar highlight and accent colorProperty: player.play.themesettings.colors.accent Default Value: – Value Range: RGB Hex code (#FFFFFF), or RGBA (255,0,0,0.5) Supported Devices: All Appspace App based devices Availability: Appspace AppEnable background scrollProperty: player.play.themesettings.home.background.scroll Default Value: – Value Range: scroll, blur, or none Supported Devices: All Appspace App based devices Availability: Appspace AppCustomize background scroll behaviourProperty: player.play.themesettings.home.background.behavior Default Value: true Value Range: Boolean Supported Devices: All Appspace App based devices Availability: Appspace AppEnable LogoProperty: player.play.themesettings.home.logo.enable Default Value: true Value Format: Boolean Supported Devices: All Appspace App based devices Availability: Appspace AppEnable ClockProperty: player.play.themesettings.home.clock.enable Default Value: true Value Format: Boolean Supported Devices: All Appspace App based devices Availability: Appspace AppCustomize Clock colorProperty: player.play.themesettings.home.clock.color Default Value: – Value Range: RGB Hex code (#FFFFFF), or RGBA (255,0,0,0.5) Supported Devices: All Appspace App based devices Availability: Appspace AppCustomize Clock formatProperty: player.play.themesettings.home.clock.format Default Value: – Value Format: HH:mmA (clock will display as 14:29PM) Supported Devices: All Appspace App based devices Availability: Appspace AppInput Example Description H HH 0..23 Hours (24 hour time) h hh 1..12 Hours (12 hour time used with a A.) k kk 1..24 Hours (24 hour time from 1 to 24) a A am pm Post or ante meridiem (Note the one character a p are also considered valid) m mm 0..59 Minutes s ss 0..59 Seconds S SS SSS 0..999 Fractional seconds Z ZZ +12:00 Offset from UTC as +-HH:mm, +-HHmm, or Z Set content to play entire playlist once, before returning to main menuProperty: player.play.themesettings.playlist.endofplaylistbehaviour Default Value: – Value Range: “goback” Supported Devices: All Appspace App based devices Availability: Appspace App 1.24Play single/default content during idle time – BehaviourImportantFor idle behaviour to work correctly, both the player.play.idle.behaviour and player.play.idle.duration device properties must be added to the device.Property: player.play.idle.behaviour Default Value: – Value Format: lastused live=<channel_number> sign=<sign_ID> channel=/<Channel Group Name>/<Channel Name> channel=/channels/<Channel Name> channel=live video streams/<Live Channel Name> Supported Devices: All Appspace App based devices Availability: Appspace App 1.31 NoteFor live video streams, you may use the virtual group name ‘Live Video Streams/<Live channel name>’, as a replacement to using the live channel number. eg: [channel=/Live Video Streams/FTV] Play single/default content during idle time – DurationProperty: player.play.idle.duration Default Value: – Value Format: <idle timeout in seconds> Supported Devices: All Appspace App based devices Availability: Appspace AppDisplay the recent Channels or Content on the Home screenProperty: player.play.themesettings.home.channelgroup.summary Default Value: – Value Range: channel content Supported Devices: All Appspace App based devices Availability: Appspace AppSort live channels in the Home and Channel Group screensProperty: player.play.themesettings.home.livechannels.sortby Default Value: name Value Range: name number code Supported Devices: All Appspace App based devices Availability: Appspace AppEnable Recently Added channelsProperty: Player.play.themesettings.home.recent.enable Default Value: True Value Format: Boolean Supported Devices: All Appspace App based devices Availability: Appspace AppConfigure channel rowsProperty: player.play.themesettings.home.channelrows.count Default Value: – Value Range: any number (integer) Supported Devices: All Appspace App based devices Availability: Appspace AppConfigure channel columnsProperty: player.play.themesettings.home.channelcolumns.count Default Value: – Value Range: any number (integer) Supported Devices: All Appspace App based devices Availability: Appspace AppConfigure on-screen engagementProperty: player.social.qrcode.enable Default Value: True Value Range: Boolean Supported Devices: All Appspace App based devices Availability: Appspace App Device PublishingDisplay Exclusive Playlist ChanelProperty: player.play.exclusive.channel Default Value: <Playlist Channel ID> or <Playlist Channel Name> Supported Device: All Appspace App 2.x based devices Availability: Appspace 8.0.x Device Display SettingsApp display rotation on the playerProperty: display.rotation Default Value: – Value Range: -90, 0, 90, 180, 270 (degrees) Supported Device: All Appspace App based devices Availability: Appspace 6.0.xNoteBrightSign devices do not support the automatic orientation setting, hence require the device property to be set to portrait or landscape. For more information, visit the Configure device rotation settings section. App display automatically reloads to fit the size or orientationProperty: display.responsive Default Value: true Value Range: Boolean Supported Device: All Appspace App based devices Availability: Appspace 6.0.xReload App display on resizeProperty: display.onresize.reload Default Value: false Value Range: Boolean Supported Device: All Appspace App based devices Availability: Appspace 8.0.xNoteThe App/card display is resized (smaller) when an on-screen keyboard is launched, resulting in the card being reloaded continuously. Set this property to “false” to prevent the card reload, and to ensure the on-screen keyboard is functional. Room Schedule and Schedule Board CardsNoteFor information on Room Schedule card, refer to Single-Room Scheduling.Display “You Are Here” icon for MapsThe below device property uses the Point Of Interest ID to determine the device location.Property: card.schedule.map.locationid Default Value: <POI ID> Value Range: – Value Format: Alphanumeric Supported Device: All Appspace App based devices Availability: Appspace AppThe below device property uses the Point Of Interest coordinates to determine the device location.Property: card.schedule.map.location Default Value: “coordinates”:[###,###],”floorNumber”:#} Value Range: – Value Format: Numeric Supported Device: All Appspace App based devices Availability: Appspace AppNotePlease refer to the Configure You Are Here Indicator article for configuration instructions, or how to retrieve the Point of Interest ID or coordinates from Maps.Display meeting room capacityProperty: card.room.capacity Default Value: – Value Range: – Value Format: Numeric Supported Device: All Appspace App based devices Availability: Appspace AppNoteThe Room Schedule card will display the room capacity from 1 to 100, anything more than 100 would be displayed as >100.Display meeting room facilitiesProperty: card.room.facilities Default Value: – Value Range: Ethernet Phone Projector VideoConference Whiteboard Wifi Screen Share Value Format: <facility 1>,<facility 2>, <facility 3> Supported Device: All Appspace App based devices Availability: Appspace AppDisplay meeting room labelProperty: card.room.label.room Default Value: – Value Format: Alphanumeric Supported Device: All Appspace App based devices Availability: Appspace AppDisplay meeting room Resource IDProperty: card.room.roomid Default Value: – Value Range: – Value Format: resource e-mail <address@outlook.com> : If Microsoft Outlook Calendar is used. resource id <numeric id> : If Google Calendar is used. Supported Device: All Appspace App based devices Availability: Appspace AppDisplay meeting room nameProperty: card.room.roomname Default Value: – Value Range: – Value Format: Alphanumeric Supported Device: All Appspace App based devices Availability: Appspace AppDisplay meeting room notesProperty: card.roon.roomnotes Default Value: – Value Range: – Value Format: Alphanumeric Supported Device: All Appspace App based devices Availability: Appspace App Video Wall/Synchronized Playback NoteRead the introduction to Appspace and Video Walls, or the Setup Synchronized Playback Displays on Multiple Screens, and Setup Video Wall Displays configuration articles for more information. Assign tile ID in numeric to device, to form a video wallProperty: player.videowall.tileid Default Value: – Value Format: Numeric Supported Devices: All Appspace App-based devices supporting synchronized playback/video walls Availability: Appspace App 1.50 NoteNumbering is done left to right, and top to bottom. Define pre-load time in seconds for contentProperty: player.content.preloadtime Default Value: – Unit: sec Value Format: <x seconds> Supported Device: All Appspace App-based devices supporting synchronized playback/video walls Availability: Appspace App 1.50NoteThis will help to adjust content playback on devices that take a longer time to load and play, i.e. low powered devices, so it will play in a synchronized manner. Recommended preload time:LG WebOS: 3.5 seconds, Chrome: 1.5 seconds, UWP: at least 2 secondsEnable/disable overlay on debug information screenProperty: player.clocksync.debug Default Value: – Value Range: true or false Value Format: Boolean Supported Device: All Appspace App-based devices supporting synchronized playback/video walls Availability: Appspace App 1.50Enable synchronized playback at layout levelProperty: player.scheduling.mode Default Value: – Value Format: synchronized Supported Devices: All Appspace App-based devices supporting synchronized playback/video walls Availability: Appspace App 1.50Set controller device IP used by worker device to synchronize clockProperty: player.clocksync.controller.ip Default Value: – Value Format: IP address <xxx.xxx.xxx.xxx> Supported Device: All Appspace App-based devices supporting synchronized playback/video walls Availability: Appspace App 1.50Set device as a controller or workerProperty: player.clocksync.mode Default Value: – Value Format: controller or worker Supported Device: All Appspace App-based devices supporting synchronized playback/video walls Availability: Appspace App 1.50Split canvas into grid of tiles to match number of displaysProperty: player.videowall.tilematrix Default Value: – Value Format: x,y (x is horizontal number of screens, y is vertical number of screens) Supported Devices: All Appspace App-based devices supporting synchronized playback/video walls Availability: Appspace App 1.50

This article provides instructions to configure and register BrightSign devices with the Appspace App, and other BrightSign specific configurations such as enable closed captioning, enable text overlay over video, configure BrightSign for 4k Displays etc.We also provide instructions to manually update the Appspace App and BrightSign firmware, as the BrightSign devices do not auto-update. Prerequisites Configure BrightSign with Appspace App Enable Closed Captioning on BrightSign Enable Text Overlay over Video Enable Text Overlay over Video in Interactive Mode (Channel Browsing) Enable Text Overlay over Video in Advanced Channel (sign) Configure Device Rotation Settings Devices with Playlist Channels Configure BrightSign for 4K Display Configure BrightSign to Utilize Multiple HDMI Outputs (Video Wall) Example 1: Example 2: Update Appspace App on BrightSign Prerequisites Update Appspace App Update BrightSign Firmware Enable Chromium Web Inspector Engine Technical Limitations & WorkaroundImportantIf you wish to upgrade existing BrightSign devices running the Appspace App to OS version 8.5, the Appspace App must be updated to version 2.54.2 first, before the device firmware is updated to version 8.5. This is crucial to prevent the local storage from being wiped off due to the architectural changes in the location of the local storage for BrightSign OS 8. BrightSign devices running firmware v 8.3.46, requires Appspace App to be updated to version 2.36 or higher. BrightSign devices are unable to update the Appspace App versions automatically. Please refer to the Update Appspace App on BrightSign section below for workarounds. DHCP Option 43 is supported on Appspace App 1.36 and above. Prerequisites The device must meet the manufacturer’s minimum hardware and technical specifications. Please refer to Supported Devices & Operating Systems. Important Appspace Support for BrightSign Series 5 Devices (XC5, XT5, XD5, HD5, LS5)While we support the entire Series 5 lineup, our comprehensive testing efforts have been primarily focused on the XC4055 model which we have supported along with BrightSignOS 9.0 since December of 2022.Appspace remains committed to ensuring the compatibility and functionality of our software across the entire BrightSign Series 5 range, encompassing the XC5, XT5, XD5, HD5, and LS5 models.Customers can confidently choose from any of the Series 5 models, knowing that Appspace support is available, even if we have not yet specifically certified every model. Note The BrightSign RC-1001 remote control is only supported via the 3.5mm IR jack on BrightSign devices, and not via the USB IR receivers. Ensure the device has been installed with the latest BrightSign firmware. Download here: https://www.BrightSign.biz/downloads/overview. A BrightSign compatible SD card/USB drive/SSD storage device. Important BrightSign devices with SSD storage are only compatible with Appspace App 1.33 and above, and BrightSign firmware 7.0.60 and above is required. A USB keyboard for activation. An active Appspace account, with sufficient device licenses to register the device. Account Owner or Location Admin user roles with sufficient platform licenses. An active Internet connection. Note To connect to a wireless network, ensure your BrightSign device is fitted with the WS103 wireless module. More info can be found on the BrightSign website: https://www.BrightSign.biz/digital-signage-products/accessories/wifi-modules To configure BrightSign to connect to a wireless network, follow the instructions here: http://docs.BrightSign.biz/display/DOC/Device+Setup#DeviceSetup-WirelessSetup To configure security certificates on to the BrightSign device, follow the instructions here: http://docs.BrightSign.biz/display/DOC/BrightSign+Network+Setup#BrightSignNetworkSetup-Wired/Wireless It is recommended that the device clock is set to automatically retrieve time from a Network Time Protocol (NTP) server, with the correct time zone, in order for it to sync correctly with the Appspace server. Note Appspace cloud servers by default retrieve time from a NTP server. If an Appspace on-premises server is used, ensure the server time is automatically retrieved by a NTP server. Appspace has updated the timezone configurations, which now includes timezones other than GMT. This enables users with daylight savings to adjust the time accordingly. Please ensure your network is configured to allow Appspace Approved URLs and the relevant network ports. On your proxy server, ensure our approved URLs are listed in the ‘How to set up networks with SSL content filters’ section in the following article: https://support.google.com/chrome/a/answer/3504942#sslinspection. Configure BrightSign with Appspace App Follow the instructions below to setup the BrightSign device:Log in to the Appspace console. Select the ☰ Appspace menu, and click Devices > Settings > App Downloads tab. Download the Appspace App for BrightSign client file (autorun.zip). Important Do NOT extract the autorun.zip file. Copy the autorun.zip file to an SSD storage, an SD card, or a USB drive according to your preference. If using an SD card or a USB drive, plug in the devices into the BrightSign device. Warning BrightSign devices with SSD storage are only compatible with Appspace App 1.33 and above, with BrightSign firmware 7.0.60 and above. The Appspace App installation package will be automatically extracted to the storage device. Note The autorun.zip file is automatically deleted from the storage device after the extraction. Connect the BrightSign device to a display screen. Ensure network connectivity is active, and switch on the BrightSign device. Wait for the device to boot-up and display the Device registration page. Note The BrightSign device may need to be restarted a couple of times if the device registration page does not show up. Launch the Appspace App. Register your device. If using an SSD, once the initial installation and registration process is complete, you may remove the SD card or USB drive, as the Appspace App will operate solely from the SSD storage hereafter. Enable Closed Captioning on BrightSign To enable Closed Captioning or subtitles manually, follow the instructions below.Log in to the Appspace console. Select the ☰ Appspace menu, and select Channels. Select the desired advanced channel, and select the Edit tab. Click the edit button for the layout containing the Media Zone widget. In the editing window, select the Media Zone widget, and click the Properties button. Select the Properties tab, and click the Edit button. Enter in the following widget property: Description Widget Property Value Closed Captioning / Subtitles custom.media.video.cc Boolean (True or False) Once done, click Finish. Select the Appearance tab, and ensure that Background Color is set to the default value of #000000 with the OPACITY of 0.You may also click the None button to return to the default value. Click Apply, and close the window once changes have been made. Back on the editing window, change the layout Background Color to #010203 with the OPACITY of 100, or edit the following widget property: Description Widget Property Value Change the background color to black standard.bgcolor #ff010203 Click Apply, and Save once done. Enable Text Overlay over Video To enable text overlay over video for viewing in interactive mode/channel browsing mode (user mode on a web browser or mobile device), add a device property, while to enable it on a sign channel, add a widget property to the Media Zone widget instead.Enable Text Overlay over Video in Interactive Mode (Channel Browsing)To enable text overlay over video in interactive mode on BrightSign devices during channel browsing, add the following device property:Description Device Property Value Enable text overlay over video Custom.media.video.layerindex -1: Places the video behind all graphics 0: Disables “hwz” mode completely 1: Places the video in front of all graphics (the default setting) 2: Places the video in front of all graphics, as well as a second video element For instruction to add a device property, please refer to Adding New Device Properties. NoteWhen “hwz” is enabled, the video is rendered as a video element, ensuring the highest possible frame rate and video quality. When “hwz” is disabled, the video is rendered as a graphics element. Enable Text Overlay over Video in Advanced Channel (sign)Follow the instructions below to enable text overlay over video in an advanced channel (sign):Add the following property to your Media Zone widget: Description Widget Property Value Enable text overlay over video Custom.media.video.layerindex -1: Places the video behind all graphics 0: Disables “hwz” mode completely 1: Places the video in front of all graphics (the default setting) 2: Places the video in front of all graphics, as well as a second video element For instruction to add a widget property, please refer to Adding Widget Property. Note When “hwz” is enabled, the video is rendered as a video element, ensuring the highest possible frame rate and video quality. When “hwz” is disabled, the video is rendered as a graphics element. Change the advanced channel’s layout Background Color to #010203, and set the Opacity slider value between 1 and 100 (non-zero value). Description Widget Property Value Change the background color to black standard.bgcolor #ff010203 Configure Device Rotation Settings Devices with Playlist ChannelsIn Appspace 7.0 and later, a single playlist channel automatically rotates based on the natural orientation of the device. However, BrightSign by default, does not have a device orientation setting to support this feature, and instead follows the current, or the last orientation setting of a device.NoteThe default orientation settings for all devices is Landscape.To play a single playlist channel in the desired orientation, set the device orientation in the BrightSign device settings, as per the following instructions:Log in to the Appspace console. Select the ☰ Appspace menu, and select Devices . Select the desired BrightSign device, and click the Settings tab. Select the desired Display orientation option. Click Save. Configure BrightSign for 4K Display To display 4K content on BrightSign devices, you will need to modify the main.brs file before installing Appspace App onto the BrightSign device.Log in to the Appspace console. Select the ☰ Appspace menu, and click Devices > Settings > App Downloads tab. Download the Appspace App for BrightSign (autorun.zip) to your computer, and extract the autorun.zip file. Navigate and open the main.brs file located in the appspace folder. Locate the “vmCreate Object (“roVideoMode”) line of code, and enter the vm.SetMode(“4096x2160x30p:fullres:gfxmemlarge”) line of code below it. Code vm=CreateObject(“roVideoMode”)vm.SetMode(“4096x2160x30p:fullres:gfxmemlarge”)m.width=vm.GetResX()m.height=vm.GetResY() Once done, save the main.brs file and repackage it back to the autorun.zip file. Proceed to configure your BrightSign device with the modified autorun.zip file. Configure BrightSign to Utilize Multiple HDMI Outputs (Video Wall) To utilize the multiple HDMI outputs on BrightSign XC Series devices in a video wall configuration, you will need to modify the main.brs file before installing Appspace App onto the BrightSign device.ImportantBrightSign Reference Documentation:Videomodeconfiguration: https://BrightSign.atlassian.net/wiki/spaces/DOC/pages/370678463/videomodeconfiguration#videomodeconfiguration-getScreenModes( Supported Video Modes: https://BrightSign.atlassian.net/wiki/spaces/DOC/pages/370676833/Supported+Video+Modes Note that at this time the XC series isn’t listed in the supported video modes so it may be the case that some modes are not possible, you’ll have to verify with BrightSign support if a mode is supported. Log in to the Appspace console. Select the ☰ Appspace menu, and click Devices > Settings > App Downloads tab. Download the Appspace App for BrightSign (autorun.zip) to your computer, and extract the autorun.zip file. Navigate and open the main.brs file located in the appspace folder. Locate the “vmCreate Object (“roVideoMode”) line of code (default in line 40), and enter the following block of code based on the video wall configuration and number of HDMI outputs that are utilized:Each Screen (HDMI Output) requires its own block of code to be added to the main.brs file. Example of the code block below: sm.[x].video_mode - Resolution Settingsm.[x].transform - Rotation Settingsm.[x].display_x - Position of content on x axis (screen width)sm.[x].display_y - Position of content on y axis (screen height)sm.[x].enabled/disabled - Flag to power on/off this HDMI output. Screens: To enable or disable a screen is merely a matter of setting sm[x].enabled or sm[x].disabled where ‘x‘ is the number of the HDMI output/screen. Orientations: As you can see, its merely a matter of changing the sm[x].display_x or sm[x].display_y values depending on whether the wall is vertical or horizontal. You may need to take into account a bezel offset if perhaps the client screens are physically offset and they wish this effect to translate to the content. Resolutions: The resolution values can be changed according to the supported resolutions guide from BrightSign. Review the Supported Video Modes article. Rotations: To denote the proper screen rotation change the sm[x].transform value to either = { “normal”, “90”, “180”, “270” }. Once done, save the main.brs file and repackage it back to the autorun.zip file. Proceed to configure your BrightSign device with the modified autorun.zip file.Example 1:This code block example assumes a 2 x 1 video wall (1080p – “Horizontal Row” or a “standard wall”) vm=CreateObject("roVideoMode")sm = vm.GetScreenModes()sm[0].video_mode="1920x1080x60p"sm[0].transform = "normal"sm[0].display_x=0sm[0].display_y=0sm[0].enabled=truesm[1].video_mode="1920x1080x60p" sm[1].transform = "normal" sm[1].display_x=1920 'Not adding an offet for bezels, might need to increase this value if screen 2 is cutoff.sm[1].display_y=0sm[1].enabled=truesm[2].enabled=false 'Disabling the other two screens just for testingsm[3].enabled=false 'Disabling the other two screens just for testingvm.SetScreenModes(sm) Example 2:This code block example assumes a 1 x 2 video wall (1080p – “Landscape Stack”) vm=CreateObject("roVideoMode")sm = vm.GetScreenModes()sm[0].video_mode="1920x1080x60p"sm[0].transform = "normal"sm[0].display_x=0sm[0].display_y=0sm[0].enabled=truesm[1].video_mode="1920x1080x60p"sm[1].transform = "normal"sm[1].display_x=0sm[1].display_y=1100 ' Bezel compensation of 20 pixelssm[1].enabled=truesm[2].enabled=falsesm[3].enabled=falsevm.SetScreenModes(sm) Update Appspace App on BrightSign NoteThis is applicable to Appspace App version 1.13 and above. To ensure the Appspace App is updated on all supported BrightSign devices in the network, follow the instructions below:PrerequisitesEnsure the network allows devices to be updated. How To Navigate to Devices in the ☰ Appspace menu, and select the Locations > Properties tab. Ensure the Software.SoftwareUpdates device property value is set to TRUE. Ensure the BrightSign device is configured to receive updates automatically. How To Navigate to Devices in the ☰ Appspace menu. Select the desired BrightSign device, and click the Settings tab. Ensure the Software updates option is set to Automatic Update. Update Appspace AppFollow the instructions below to manually update the Appspace App: Log in to the Appspace console. Download the task templates package. Click the ☰ Appspace menu, and then click Devices > Device Tasks. Import task templates. Click the Advanced Tasks tab, and click the +ADD button. Select the Appspace App : BrightSign App Updater task. Configure parameters, deploy to target, and schedule. In the Common Parameters section, insert the following URL for the Appspace App Package URL field to get the latest Appspace Device App. https://downloads.appspace.com/devices/brightsign/packages/bsn/latest/autorun.zip Click Save. Update BrightSign Firmware ImportantIf you wish to upgrade existing BrightSign devices running the Appspace App to OS version 8.5, the Appspace App must be updated to version 2.54.2 first, before the device firmware is updated to version 8.5. This is crucial to prevent the local storage from being wiped off due to the architectural changes in the location of the local storage for BrightSign OS 8. BrightSign devices running firmware v 8.3.46, requires Appspace App to be updated to version 2.36 or higher. BrightSign devices are unable to update the Appspace App versions automatically. Please refer to the Update Appspace App on BrightSign section below for workarounds. DHCP Option 43 is supported on Appspace App 1.36 and above. Device registration information should persist when upgrading your BrightSign device firmware to BSFW 8.3.46. However, this behavior is not expected when downgrading to BSFW 8.2.55.5, where device registration information is lost and users are required to re-register their BrightSign devices on Appspace. Follow the instructions below to manually update the BrightSign firmware: Download the BrightSign firmware of your device from the BrightSign Downloads site at: https://www.BrightSign.biz/downloads/overview Extract the BrightSign firmware .zip file. Copy only the .bsfw file and paste it in a folder on the local web server. Right-click and compress the .bsfw file. Log in to the Appspace console. Select the ☰ Appspace menu, and navigate to Devices > Device Tasks. Select the Advanced Tasks tab. Click the Add button, and select the Appspace App : Device Firmware Update task. In the Common Parameters section, enter in the URL to the BrightSign firmware package on your local web server (from Step 3 above). In the Deploy To section, select the desired network to deploy the task to. In the Schedule section, select the desired deployment option. Click Save. Enable Chromium Web Inspector Engine With the release of BrightSign OS 8.5, the Chromium Web Inspector engine is disabled by default, and to ensure that users do not unintentionally enable the remote web inspector on production software, as this may cause an increase in memory usage and is unsecured, an extra registry value has been added to the HTML registry section to enable the web inspector.Follow the instruction below to manually enable the Chromium Web Inspector engine on BrightSign OS 8.5 devices.Log in to the Appspace console. Select the ☰ Appspace menu, and click Devices > Settings > App Downloads tab. Download the Appspace App for BrightSign (autorun.zip) to your computer, and extract the autorun.zip file. Navigate and open the main.brs file located in the appspace folder. Proceed to enter the following script to enable the Chromium Web Inspector engine. registryHtmlSection = CreateObject("roRegistrySection", "html")registryHtmlSection.write("enable-inspector-server", "1") Once done, save the main.brs file and repackage it back to the autorun.zip file. Proceed to configure your BrightSign device with the modified autorun.zip file. Launch a web browser, and enter the BrightSign device IP address to navigate to the BrightSign device dashboard. Click the DIAGNOSTICS tab, and check the Allow Javascript console checkbox in the Chromium Debugging section. Click SET to confirm changes, and reboot the device. Once the device has been rebooted, the Chromium Web Inspector engine is enabled and should be accessible by navigating via the device’s IP Address and port <192.268.0.1:2999> Technical Limitations & WorkaroundThe RSS Ticker animation stutters when displayed on BrightSign devices due to technical limitations, caused by iframe loading issues.BrightSign 9.0Videos that have been configured to be displayed in Portrait on BrightSign 9.0 devices are being displayed in Landscape due to a bug. Appspace has already begun working on this, and a fix will be available in a future release.

Welcome Appspacers! We're so glad you've joined the Appspace online community. We're a growing group of people who are passionate about creating great workplace experiences. Whether you're a new user, a seasoned pro, or just curious about Appspace, you've come to the right place.To help everyone get acquainted, we invite you to introduce yourself. It's a great way to meet fellow members, learn from each other, and start building connections.Here are a few prompts to get you started:Who are you and what do you do? What's your experience with Appspace? (No experience is fine too!) What are you hoping to learn or achieve in this community?To kick things off check out some intros from members of our Community Team below! You’ll see these friendly faces answering questions providing support and talking about all things Appspace. Can’t wait to meet you!

Publish content and create interactive experiences with Appspace and Samsung devices on the Samsung Smart Signage Platform (SSSP) Tizen. Ideal for digital signage, kiosks, enterprise TV, and room scheduling.Download the Appspace App for Devices and register your compatible Samsung SMART Signage Platform Tizen device to get started. You can even use the TV remote to control your Appspace content.This article provides instructions to configure and register Samsung Smart Signage Platform (SSSP) 6.0 Tizen v4 devices with Appspace App. Prerequisites Device Specific Prerequisites Configure Samsung Tizen 7 Devices Configure Samsung SSSP 10 / Tizen 6.5 Devices Configure Samsung SSSP 6 / Tizen 4 Devices Technical Limitations SSSP Tizen 6.5 / Tizen 7 Limitations Prerequisites An Account Owner or Location Admin user role with the Platform User license assigned. Sufficient Device Licenses when registering the device, and Content Licenses if displaying premium content. Ensure the device meets the manufacturer’s minimum hardware and technical specifications, as per our Supported Devices and Operating Systems article Ensure your network is configured to allow Appspace allowed URLs and network ports. Ensure the device clock is set to automatically retrieve time from a Network Time Protocol (NTP) server, with the correct time zone for it to sync correctly with the Appspace server. Note Appspace Cloud servers are configured to retrieve time from an NTP server by default. If an On-prem server is used, ensure the server is configured to retrieve time from an NTP server automatically. Appspace timezone configuration includes time zones other than GMT. This enables users with daylight savings to adjust time accordingly. Device Specific PrerequisitesEnable App Management, by navigating MENU > System > Play Via > App Management from the device. Web App URL: Cloud: Appspace App for Samsung Tizen: https://cloud.appspace.com/device/tizen On-Prem or deployments without internet access: Download the Appspace App for Samsung Tizen (appspace-tizen.zip) package from your Appspace cloud account, by navigating System > Downloads from the Appspace menu. Once downloaded, extract and upload the following appspace-tizen.zip files to your webserver: (ie. https://<domain>.com/appspace/tizen) Appspace.wgt SSSP_CONFIG.xml Identify the webserver URL of the location of the files above, and use this as your Web App URL. Recommend using the remote control or on-screen keyboard, as physical USB keyboards may not be supported. Configure Samsung Tizen 7 Devices The following instructions are performed on your SSSP Tizen device’s interface.On the Samsung SSSP device, click HOME from the remote control, and select App Management from the menu. In the App Management window, select Install Custom App, and enter the following URL to download: Appspace App for Samsung Tizen URL: https://cloud.appspace.com/device/tizen The Appspace App for Samsung Tizen will start to download and install automatically. Once installed, click App Management from the menu to launch the Appspace App. Once launched, proceed to Register the SSSP Tizen with Appspace via the 6-character code displayed on the registration screen. Note Use the remote control or on-screen keyboard, as physical USB keyboards may not be supported. Configure Samsung SSSP 10 / Tizen 6.5 Devices The following instructions are performed on your SSSP Tizen device’s interface.On the Samsung SSSP device, click HOME from the remote control, and select App Management from the menu. In the App Management window, select Install Custom App, and enter the following URL to download: Appspace App for Samsung Tizen URL: https://cloud.appspace.com/device/tizen The Appspace App for Samsung Tizen will start to download and install automatically. Once installed, click App Management from the menu to launch the Appspace App. Once launched, proceed to Register the SSSP Tizen with Appspace via the 6-character code displayed on the registration screen. Note Use the remote control or on-screen keyboard, as physical USB keyboards may not be supported. Configure Samsung SSSP 6 / Tizen 4 Devices The following instructions are performed on your SSSP Tizen device’s interface.On the Samsung Smart Signage Platform (SSSP) device, click Home on the remote control, and select the URL Launcher Settings. In the URL Launcher Settings window, enter the following URL in the Install Web App field, and click OK.Install Web App : https://cloud.appspace.com/device/tizen Note The Web App URL only works on the URL Launcher of Tizen devices, and not web browsers on Tizen devices. Note For deployments without internet access, download the Appspace App for Samsung Tizen SSSP 6 (appspace-tizen.zip) package from your Appspace cloud account, by navigating to Devices > Settings > App Downloads tab from the Appspace menu. Once downloaded, extract and upload the following appspace-tizen.zip files to your webserver: Appspace.wgt SSSP_CONFIG.xml Get the internal webserver URL link, and enter it in the Install Web App field in Step 2. Once installed, click the Appspace URL Launcher from the menu bar to launch the Appspace App. Note On certain Samsung Smart Signage Platform (SSSP) devices, the URL Launcher must be enabled before it can be used. To do this, click MENU > System > Play via > URL Launcher from your device. Once launched, proceed to Register the SSSP Tizen with Appspace via the 6-character code displayed on the registration screen. Note Please use the remote control, or on-screen keyboard, as physical USB keyboards may not be supported. Technical LimitationsThe following are some known issues and limitations:Appspace recommends that audio or video with audio are not displayed, as there are limited controls for volume which could be disruptive during playback.SSSP Tizen 6.5 / Tizen 7 LimitationsDisplay orientations are limited to only Portrait or the standard 90-degree Landscape orientation during playback. All other display orientations are not supported. When displaying back-to-back video content, the device skips the second video while displaying a blank screen, and proceeds to play the third video.

For help with our Appspace platform or App, contact Appspace Support via one of the available support options listed:Authorized Support Users Authorized Support Users with paid subscription accounts are encouraged to log in to the Account Management Portal to log and track your issues. Here you may do the following: Create a support ticket View logged support cases See below for instructions on seeking assistance via: Create a Support Ticket View Logged Support Cases NoteIf you want to find out more about our product, services, pricing, or you simply want to see a demo of Appspace, please click here instead. Create a Support Ticket ImportantThe Account Management Portal is only accessible to the Appspace Cloud Services Account Owner and administrators/users with permissions. Refer to Grant User Access to Support Portal. Follow the instructions below to log a support case: Go to the Appspace Account Management Portal at https://account.appspace.com. Log in with your Appspace credentials, and click the Support tab. Click the CREATE A CASE button. In the Create a Support Case window, enter the required information such as subject, description, region, and your Appspace environment (cloud/on-prem server). You may add any attachment, with a file size limit of 2MB. Note Please ensure the technical details and description of the issue are as specific as possible, to help our technical support team kickstart the troubleshooting process at our end and expedite your support request. For tips on what to include in a support ticket, please reference the following section on the Support Community page: Speed up your support: How to submit a ticket. Click Submit. Once the case is submitted, the respective technical support team will be in touch to help you resolve your issue. View Logged Support CasesFollow the instructions below to view your cases: Click the Support tab. View all your support cases logged with us, below the CASE HISTORY section. Select any desired case listed to view its case details, add comments, or submit attachments.

A warm welcome to everyone joining Commonspace, the new home for the entire Appspace user community! Whether you're an experienced user or just getting started, this is the place to connect with peers, share your knowledge, and find answers to your questions. The Exploration Challenge is On!To celebrate our growing community, we're kicking off a new challenge designed to help you get to know Commonspace and all it has to offer. The Exploration Challenge is a fun way to earn points and win prizes.Here's how it works:The challenge runs from now until December 5, 2025. The more you engage, the more points you'll receive. The top point-earners will be entered into a drawing for some awesome prizes! Winners will be announced on December 8, 2025.Ready to get started? Your points start accumulating as soon as you engage with the community. Here are some easy ways to start earning points today:Login to the Community: Appspace customers use SSO, Appspace partners create an account if you have not already, using your business email. Introduce yourself: Create a post in our welcome section and tell us a bit about yourself. Share your knowledge: Answer a question from another community member. Ask for help: Post a question you have about a project you're working on. Engage with content: Like, comment on, or share articles and posts from others.This challenge is all about exploring and connecting. The more you participate, the more you'll get out of this community. A Special Thank You to Our Early AdoptersWe also want to give a huge shout-out to our WOW participants and early adopters who helped us launch Commonspace with incredible energy and enthusiasm. Your participation in our initial challenge was invaluable, and we're so grateful for your contributions.Congratulations to the winners of our first challenge! We'll be reaching out to you directly to coordinate your prizes.Now, let's welcome everyone and start exploring!

A warm welcome to everyone joining Commonspace, the new home for the entire Appspace user community! Whether you're an experienced user or just getting started, this is the place to connect with peers, share your knowledge, and find answers to your questions. The Exploration Challenge is On! To celebrate our growing community, we're kicking off a new challenge designed to help you get to know Commonspace and all it has to offer. The Exploration Challenge is a fun way to earn points and win prizes.Here's how it works:The challenge runs from now until December 5, 2025. The more you engage, the more points you'll receive. The top point-earners will be entered into a drawing for some awesome prizes! Winners will be announced on December 8, 2025.Ready to get started? Your points start accumulating as soon as you engage with the community. Here are some easy ways to start earning points today:Introduce yourself: Create a post in our welcome section and tell us a bit about yourself. Share your knowledge: Answer a question from another community member. Ask for help: Post a question you have about a project you're working on. Engage with content: Like, comment on, or share articles and posts from others.This challenge is all about exploring and connecting. The more you participate, the more you'll get out of this community. Check out the leaderboard of most active members to see where you stand. A Special Thank You to Our Early Adopters We also want to give a huge shout-out to our WOW participants and early adopters who helped us launch Commonspace with incredible energy and enthusiasm. Your participation in our initial challenge was invaluable, and we're so grateful for your contributions.Congratulations to the winners of the Engagement Challenge! We'll be reaching out to you directly to coordinate your prizes.Now, let's welcome everyone and start exploring!

Introduction Premium Users and Licenses Platform Users and Licenses Managing Licenses, Roles and Permissions Adding and Registering Users in Appspace Premium Users Platform Users Platform User Roles and Functions Roles for IT Administrators The Portal Admin The Account Admin The Account Owner The Location Admin Roles and Permissions for Content Management Publisher for a location Publisher for a channel or channel group Editor for a channel Author Role Recommendations Conclusion IntroductionAppspace is a versatile platform that allows users to access any feature and functionality as long as they have sufficient roles or permissions. Historically, all users of Appspace were administrators, where they log in to the console to perform content management and administrative tasks to get channels published to workplace devices.With the introduction of the workplace experience module, Appspace now includes newer features such as space reservation and employee communications, Appspace users are no longer just administrators who need access to the console. These users can now be any employee in a company who can use Appspace to make a reservation, check-in to a building, or simply view company content.The following describes the distinction between user licenses, roles, and permissions as used in Appspace:Licenses: User licenses grant digital rights for a user to use specific features in Appspace. The two user licenses in Appspace are the Premium user license and the Platform user license. Roles: User roles contain a collection of permissions that are commonly used together and reflect the activity that needs to be done by specific user personas, such as IT administrators or content publishers in an organization. We have various roles with permissions to access the console that can be assigned to users, such as the Account Owner, Location Admin, or Publisher. Permissions: Permissions are assigned at the feature level in the Appspace console such as in Channels, Locations or the Library. For example, a user with a Publisher role will be able to control user permissions to channel-specific features, such as assigning publishing rights for a channel.To make a clear distinction between end users who browse content and make workplace reservations, and administrators who need to access the console to perform content management and administration duties, Appspace presents two types of user licenses: Premium Users and Platform Users.Premium Users and LicensesPremium users are employees, and can access the Employee View to view user-centric content and make workplace reservations in their organization, either via a mobile device or a web browser.Premium users will utilize the corresponding Premium User license. The Premium User license grants access to the Employee View.Platform Users and LicensesPlatform users are typically team leads, department heads, and IT administrators that need access to the console to create, manage, and publish content, and administer the platform.Platform users will utilize the corresponding Platform User licenses. The Platform User license grants access to the console.The number of licenses for each type of user will be shown on the dashboard in the Account Management Portal.Managing Licenses, Roles and PermissionsAn Appspace account starts with one principal user who has an Account Owner role. This user is registered as both a Premium user and Platform user, as this user will have access to both the Employee View and the console. This principal user is responsible for managing licenses, roles, and permissions at the start, and can delegate this responsibility to other users.For most companies, the majority of employees will be registered as premium users. A small handful of employees will also become platform users in addition based on their departmental responsibilities. The Account Owner can assign the appropriate license to users in the organization’s account depending on whether they need access to the Employee View, perform management duties in the console, or both.The Account Owner can add users into an organization’s Appspace account through the Users module in the Appspace console. From there, the Account Owner can manage the provisioning of licenses for the appropriate users. The number of licenses will be shown on the dashboard in the Account Management Portal.Adding and Registering Users in AppspaceTo add more users into an Appspace account, the Account Owner can either configure the account to use SSO with JIT to enable their organization’s users to log in to the Appspace platform seamlessly, or manually invite users through the Users module.In Appspace 8.0, you can assign the licensing type to a user during the user invitation process, or update the licensing information to the user’s profile in the console.Premium UsersPremium users are employees who get access to the Employee View. In order for them to have access to Appspace, these users need to be provisioned with the Premium user license. With this license, premium users will be able to do the following:View published content and channels. Access departmental channel groups that they have access to. Look for available building passes and workspaces to make reservations.Premium users will not have access to the console. If users require access to the console, they need to be provisioned with the Platform user license. If users need access to both the Employee View and the console for management duties, they will need to be provisioned with both the Premium user license and Platform user license.Platform UsersPlatform users are essentially administrators, content publishers, and content creators with access to the console. In order for them to have roles that can access the console, they will need to be provisioned with the Platform user license. When using the console, these users can:Access all authoring tools in the platform. Manage locations, devices, and users. Access content and console analytics. Manage support cases, payments, and upgrades.Platform users have a range of roles to manage different areas in the console. The following roles will require the provisioning of a platform user license:Portal Admin Account Admin Account Owner Location Admin Publisher AuthorThe Platform user license can be assigned to anyone in an account to grant access to the console for management duties. The roles enabled by the license allow the user to perform specific functions in the Appspace platform and is scoped to an account or location.Platform User Roles and FunctionsWith the Platform user license provisioned to a user, the user can be assigned with any of the platform user roles. The title of the role often describes the function of the role such as Portal Admin or Publisher. A user can be assigned one or more roles, and will also inherit roles from user groups or locations if applicable. The following sections describe all of the platform user roles in Appspace, and how they relate to personas in an organization.Roles for IT AdministratorsIT Administrators perform tasks such as platform configuration, device registrations, Appspace App for workplace devices, or card theme customizations, as well as device, location, and user management. The list below outlines the description for each role in further detail.The Portal AdminPortal Admin (on-prem only) – a system administrator of the Appspace platform in an on-prem environment, with full access to all server settings, accounts, locations, users, devices, channels, content, and analytics data. In a multi-tenancy environment, the Portal Admin has the same access to all locations (networks) in multiple accounts.The Account AdminAccount Admin (on-prem only) – a role with access to all accounts and locations in the Appspace platform in an on-prem environment, but does not have access to the platform system settings. In a multi-tenancy environment, the Account Admin has full access to all locations in multiple accounts.The Account OwnerAccount Owner – the principal role of an Appspace account with full access to create content and channels, register and manage devices, invite users and assign user roles and permissions, create and manage locations, configure themes, and perform various other administrative tasks. In summary, the Account Owner can function as an administrator for an account, Location Admin, Publisher, and Author, all in one. The principal Account Owner may choose to assign additional Account Owner roles to other users in an organization if needed.Note: In a multi-tenancy environment, the Account Owner has access to the locations in a single account only. The Location AdminLocation Admin – a role with access to device and location management features for a specific location. A Location Admin is able to add and manage devices, add device properties, create and organize maps and floor plans, set location properties, and assign default channels for a location.Roles and Permissions for Content ManagementContent managers and content creators in an organization perform tasks such as creating and uploading content to the Library, creating and publishing content to channels, and reviewing content approvals for publishing. The list below outlines the description for each role in further detail.Publisher for a locationPublisher (location) – a user assigned with the Publisher role for a location has full control of all channels and channel properties within that location. A Publisher is able to:Manage the Cards module. Manage all channels and channel settings. Approve content change requests by editors or individual channel publishers. Add and edit the content in any channel. Assign devices, apps, or users to each channel or channel group. Assign other users to be Publishers for the location or for any channel in that location.The Publisher role can be assigned to a user for one or more locations. If the user is a Publisher for multiple locations, that user will have the same channel management permissions to all the channels within those locations. The Publisher role is assigned to a user by an Account Owner or Location Admin.Publisher for a channel or channel groupPublisher (channel or channel group) – a user assigned with publisher permissions for a specific channel or channel group will have publishing rights for that channel or channel group. A user with channel publishing permissions is able to approve changes, edit content, and update settings for that specific channel. The permissions control can be accessed in each individual channel’s settings.Editor for a channelEditor (channel) – the editor permission is specific to a channel, and is granted by the publisher of that channel. A user with channel editing permissions is only able to add or edit content in that specific channel, and may require content change approval from either one of the publishers.AuthorAuthor – this role grants access only to the Library module in the console. Users with the Author role are able to:Upload media, create any card from the available templates (Announcement, Room Schedule, Google Slides etc.) Organize content in folders, and manage content properties including tags.If a user with the Author role is given permissions to publish or edit a channel, that user will be able to create and add content for that channel in addition to the Library. If no channel is assigned, the author can only add content to the Library. The Author role is assigned to a user by an Account Owner or Location Admin.Role RecommendationsThe following suggestions can serve as a guide for which persona in an organization should get which platform user role: Persona Roles Global or regional IT administrator Portal Admin Account Admin Account Owner Location-based facilities administrator Location Admin Department head Publisher Line manager Publisher Team content creator Author ConclusionWith a clear distinction between premium users and platform users, organizations will be able to better plan how their employees, team leads, managers, and department heads can utilize Appspace.As a base rule, everyone in an organization should be provisioned as premium users so that they can have access to the Employee View. The remaining responsibility is to then determine which members of the organization should be provisioned as platform users so that they can be assigned with the appropriate role.With a proactive team of Appspace users in an organization using the right user roles, the overall management of workplace resources, digital signage infrastructure, and content strategy, can all be executed efficiently.

This article provides instructions to install and configure the Appspace App on LG webOS devices.NoteAlternatively, if you have devices with a USB drive or SD cards you may register your LG device using a local policy file, please refer to the Advanced Registration: Register LG webOS Devices with Local Policy File article.Prerequisites Configure LG webOS Configure LG webOS via Remote Deployment Display Pro:idiom DRM Streams on LG Devices Technical Limitations & Workaround Prerequisites An Appspace supported device installed with the Appspace App. The device must meet the manufacturer’s minimum hardware and technical specifications. Please refer to Supported Devices & Operating Systems. An active Appspace account, with sufficient device licenses to register the device. Account Owner or Location Admin user roles with sufficient platform licenses. An active Internet connection. It is recommended that the device clock is set to automatically retrieve time from a Network Time Protocol (NTP) server, with the correct time zone, in order for it to sync correctly with the Appspace server. Note Appspace cloud servers by default retrieve time from a NTP server. If an Appspace on-premises server is used, ensure the server time is automatically retrieved by a NTP server. Appspace has updated the timezone configurations, which now includes timezones other than GMT. This enables users with daylight savings to adjust the time accordingly. Please ensure your network is configured to allow Appspace Approved URLs and the relevant network ports, On your proxy server, ensure our approved URLs are listed in the ‘How to set up networks with SSL content filters’ section in the following article: https://support.google.com/chrome/a/answer/3504942#sslinspection. Configure LG webOS Follow the instructions below to setup the LG webOS device:In your Appspace console, click the ☰ Appspace menu and navigate to System > Downloads, and download the Appspace App for LG webOS (com.lg.app.signage.ipk). Copy the com.lg.app.signage.ipk file to the /application directory on the USB drive. Insert the USB drive into the LG device. Access the SI Server settings panel. On webOS Signage 3.0+, webOS 4.x, webOS 6.0On the LG remote control, press the Settings (Gear icon) button, and select EZ Setting > SI Server Setting to access the SERVER settings. In the SERVER settings panel, select the USB button in the Local Application Upgrade field. Select CONFIRM in the APPLICATION UPGRADE dialog box, and wait for the Appspace App installation to complete on the LG device. The LG device should reboot and return to the Home screen automatically once the installation process has been completed. Note In the event that the LG device does not automatically reboot after 15 mins, you will need to manually reboot the LG device. Select and launch Appspace App from the Home screen. Register your device. Assign and publish content to your device. Configure LG webOS via Remote Deployment Follow the instructions below to setup the LG webOS device remotely:NoteFor Appspace on-premises, download the Appspace App for LG webOS 3.0 (com.lg.app.signage.ipk), and upload the package to the Deployments page in the Appspace console.Access the SI Server settings panel. On webOS Signage 3.0+, webOS 4.x, webOS 6.0On the LG remote control, press the Settings (Gear icon) button, and select EZ Setting > SI Server Setting to access the SERVER settings. In the SERVER settings panel, enter the URL to the Appspace App for LG webOS in the Fully Qualified Domain Name field. Cloud: https://cloud.appspace.com/device/lg.ipk On-prem: <server url>/app/FastNetData/SoftwarePackages/lg/com.lg.app.signage.ipk In the Local Application Upgrade field, select the REMOTE button. Select CONFIRM in the APPLICATION UPGRADE dialog box, and wait for the LG device to install the Appspace App to the device. The device should return to the Home screen once done. Select and launch the Appspace App from the Home screen. Register your device.. Assign and publish content to your device. Display Pro:idiom DRM Streams on LG Devices This enhancement allows users with LG webOS SoC (System-on-Chip) devices to select IPTV channels with Pro:idiom DRM encryption.Requirements:LG devices running webOS 4.0 and above, installed and registered with the Appspace App. Supported protocols: Realtime streaming protocol (RTSP) – Pro:Idiom + RTSP Hypertext Transfer Protocol (HTTP) – Pro:Idiom + HTTP User Datagram Protocol (UDP) – Pro:Idiom + UDP. NoteThe DRM (Pro:idiom) encryption does not support the Real-time Transport Protocol (RTP) protocol Configuration:To display Pro:idiom streams on LG devices, append “?proidiomsession=default” to the end of the URL stream; this ensures the LG device receives and correctly displays the stream.Example:rtsp://172.18.20.46/bbc_world_enecrypted.ts?proidiomsession=default udp://@239.1.1.46:8208/?proidiomsession=default Technical Limitations & WorkaroundThe device may crash and reboot, after several playbacks of multiple cards in a channel playlist when in interactive mode. Below is a list of LG webOS 4.0 issues that occur when Appspace App is in interactive mode: A UI alignment issue when scrolling up or down; the channel group and channel name texts are not aligned at the bottom of the thumbnail image. Flickering issues occur during the following instances: When loading video after an image playback. When channel playlist aspect ratio is set to Uniform. Keyboard and mouse intermittently get disconnected or do not function when navigating channels. Back button on the remote control does not function in the Device info page. Below is a list of LG webOS 4.1 and webOS 6.0 firmware limitations that we have found when using Appspace App, that we are currently trying to fix: Video in playlist channel is stretched during playback when displayed in portrait mode. Unable to stretch content based on video wall tile matrix and resolution settings. YouTube card content in an advanced channel is zoomed-in during playback. Video in an advanced channel is zoomed-in during playback when displayed in landscape mode.

Appspace App Built-in is when Appspace hardware partners incorporate the Appspace App directly into their firmware or devices, providing an out-of-the-box solution by leveraging existing workplace devices and systems that may have specialized dedicated functions (i.e video conferencing). As it comes pre-built into these devices, the Appspace App functionality may be limited to only certain features, such as:Basic wallpaper or signage displays using Appspace on room conferencing devices that are idle. Basic wallpaper or signage displays using Appspace Lite, on the vendor’s device management portal. Room scheduling with Appspace cards on purpose-built room scheduling devices or smart signboards.In this article, we list all supported devices and operating systems that have been certified by Appspace based on our certification levels as detailed in our Introduction to Devices in Appspace guide. For a list of all devices that support the Appspace Mobile App or allow for the Appspace App for Devices to be installed, see Appspace Supported Devices and Operating Systems. Supported DevicesCisco Webex and Collaboration Endpoints (CE) Crestron IAdea Logitech Mersive Neat PolyAppspace Supported Devices and Operating Systems (separate article) Appspace App for Employees (Mobile) Appspace Certified Android iOS Appspace App for Devices Appspace Certified Android BrightSign Chrome OS iOS LG webOS Linux Ubuntu MacOS MediaVue Microsoft Windows Samsung Smart Signage Platform (SSSP) Tizen Universal Windows Platform (UWP) Cisco Interactive Experience Platform (IEC) Content from Appspace is usually streamed on these devices, and not stored locally due to functional limitations on the device.Cisco Webex and Collaboration Endpoints (CE)Minimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Webex Share OS / novum1.1.0 Cisco Webex Room series Webex Share Wallpaper Caching (Only Images and Cards) Preinstalled on Device Appspace 8.0 Novum OS / novum1.1.0 Cisco Webex Room series Webex Room Phone Webex RoomOS Cisco Webex Board series Board 55 Signage Mode Board 70 Board 85s CE 9.4 or later (on CUCM) / latest Cisco Webex RoomOS (on Webex Cloud) Cisco Webex Room series Room 55 Signage Mode via Appspace PWA URL / Appspace Lite Room 70 Room Kit Room Kit Mini Room Kit Plus Room Kit Pro Cisco CE Desk series DX80 Wallpaper Preinstalled on Device / Appspace Lite Cisco Webex Room Peripherals Webex Room Navigator Signage Mode via Appspace PWA URL / Appspace Lite Appspace 8.1 StrengthsThe Collaboration Endpoint devices are already in place as they are used for video conferencing. The Appspace integrations bring additional features to existing infrastructure to enhance corporate communication. The Appspace integrations do not interfere with Cisco functionality. Appspace does not just change the wallpaper but provides the end-user with a lot of the features that are traditionally available only on digital signage devices, like the ability to schedule content, use Alerts and create good-looking content by leveraging Appspace Cards. To make it easier for Cisco device administrators to access Appspace content, Appspace and Cisco are offering another integration, which will enable Cisco users to access the Appspace content management system directly via the Webex Control Hub, to display engaging digital signage and/or interactive content when the device is not in use as a video conferencing tool.ChallengesConstantly streaming content may increase bandwidth usage. Check out our Managing Bandwidth in Appspace guide for help. Currently, the Collaboration Endpoint device integration requires an external Appspace App supported device, known as a caching device, which is responsible for uploading the content to the endpoints. The caching device needs to access the Appspace Cloud and be on the same local network as the endpoints (for CE 9.8 and earlier only). Mass registration requires a desktop tool developed by Cisco to install the macro (for CE 9.8 and earlier only).SummaryThe Cisco Collaboration Endpoints are purpose-built for conference rooms. The wallpaper is a secondary feature, hence, content should be limited to using images and cards only. Alternately turn on Signage Mode. Other than a few Appspace App supported devices that are responsible for the content sync in Collaboration Endpoint devices (for CE 9.8 and earlier only), there is no new hardware investment necessary as the display devices are already in place.GuidesConfigure Appspace Signage for Cisco Webex Control Hub Setup Wallpaper Displays for Cisco Webex Share Setup Signage Mode for Cisco Webex Board and Webex Room Series Setup Wallpaper Displays for Cisco Collaboration Endpoints CE9.9 and later Setup Wallpaper Displays for Cisco Collaboration Endpoints CE9.8 and earlierCrestronMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Firmware 1.5552.01016 Desk Touch TSS-470E Room Scheduling Streaming Preinstalled on device Appspace 8.1 Firmware 1.002.0040 70 Series Touch Screens TSS-770 Appspace 8.0 TSS-1070 Firmware 3.002.0036 60 Series Touch Screens End of support: 1/1/2026 TSS-10 TSS-7 Firmware 3.0200.0075 AirMedia Series 3 AM-3000 Digital Signage in huddle spaces / conference rooms Caching Appspace 8.1 AM-3200 AM-3100 Firmware 1.4499.00009 AirMedia 2.0 AM-300 Streaming Appspace 8.0 AM-200 Firmware 1.4095.00038 Mercury CCS-UC-1 Digital Signage in conference rooms StrengthsCrestron develops its own hardware, firmware, and management software. A proprietary device management platform is available from Crestron, offering additional hardware management tools (like automatic firmware updates). Mercury and AirMedia devices are already in place as they are used for video-conferencing and screen sharing. The Appspace integration brings additional features to the existing infrastructure to enhance corporate communication. The TSS device, with a slim, fanless design is ideal for room booking locations, either mounted outside the room or on a stand inside. The TSS device is PoE so it does not need a separate power source. The Appspace App is part of the Crestron firmware, so the setup is easy as the feature just needs to be enabled. No separate installation needed.ChallengesThe Crestron devices stream all content from Appspace, so if it reboots while the network is out then it cannot be used until the network connection is restored. Constantly streaming content may increase bandwidth usage. Check out our Managing Bandwidth in Appspace guide for help.SummaryCrestron Mercury and AirMedia devices are purpose-built for conference rooms. Digital signage is a secondary feature, hence, content should be limited to simple signage by using images and cards only. Crestron TSS panels are purpose-built for interactive room booking. The content should be limited to the Room Schedule card only.GuidesConfigure Appspace on Crestron AirMedia Series 3 Devices Setup Digital Signage in Conference Rooms for Crestron AirMedia/Mercury Setup Meeting Room Scheduling for Crestron Touch Panels (TSS) IAdeaMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Firmware (Android 7.1 OS) 2.0.2 IAdea Smart Signboards XDS 1078 Room Scheduling Streaming via Appspace Downloads Appspace 8.0 StrengthsIAdea develops its own hardware, firmware, and management software. The IAdea Smart Signboard device, with a slim, fan-less design while incorporating programable LED sidelights for immediate visible communication of room status is ideal for room booking locations, especially when mounted outside the room. The IAdea Smart Signboard device is PoE so it does not need a separate power source.ChallengesThe IAdea Smart Signboards devices stream all content from Appspace, so if it reboots while the network is out then it cannot be used until the network connection is restored. Constantly streaming content may increase bandwidth usage. Check out our Managing Bandwidth in Appspace guide for help.SummaryIAdea Smart Signboards devices are purpose-built for interactive room booking. The content should be limited to the Room Schedule card only.GuidesSetup Meeting Room Scheduling for IAdea Smart Signboards LogitechMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version CollabOS 1.7 Room Solutions Logitech Tap Scheduler Room Scheduling Caching Preinstalled on device Appspace 8.1 RoomMate Digital Signage Meetup 2 Desk Solutions Logi Dock Flex Desk Book/ Digital Signage StrengthsLogitech develops its own hardware, firmware, and management software. A proprietary device management platform is available from Logitech, offering additional hardware management tools. Logitech Tap Scheduler device is a purpose-built scheduling panel, with integrated LEDs for visible communication of the room status from any angle, and is ideal for room bookings, especially when mounted outside the meeting room.ChallengesThe Logitech devices streams all content from Appspace, so if it reboots while the network is out then it cannot be used until the network connection is restored. Constantly streaming content may increase bandwidth usage. Check out our Managing Bandwidth in Appspace guide for help.SummaryThe Logitech Tap Scheduler devices are purpose-built scheduling panels for meeting roomsGuidesConfigure Logitech Tap Scheduler for Room Scheduling Installing the LogiDock Flex for Desktop App Use MersiveMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Solstice 4.3 Solstice Pod Solstice Pod Gen 2i Digital Signage in huddle spaces / conference rooms Streaming via Appspace PWA URL Appspace 8.0 Solstice Pod Gen 3 StrengthsMersive develops its own hardware, firmware, and management software. A proprietary device management platform is available from Mersive, offering additional hardware management tools. Mersive devices are already in place as they are used for video-conferencing and screen sharing. The Appspace integration brings additional features to the existing infrastructure to enhance corporate communication. Quick setup by just enabling the digital signage feature, and entering the Appspace App (PWA) link.ChallengesThe Mersive devices stream all content from Appspace, so if it reboots while the network is out then it cannot be used until the network connection is restored. Only the Mersive Solstice Pod Gen 3 device is PoE so it does not need a separate power source. Constantly streaming content may increase bandwidth usage. Check out our Managing Bandwidth in Appspace guide for help.SummaryMersive devices are purpose-built for conference rooms. Digital signage is a secondary feature, hence, content should be limited to simple signage by using images and cards only.GuidesSetup Digital Signage in Conference Rooms for Mersive Solstice Pod NeatMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version NFB1.20231116.0626 Neat Pad Neat Pad Digital Signage in huddle spaces / conference rooms Caching Android Appspace 8.6 PolyMinimum Certified OS / Firmware Device Series Reference Models Ideal For Content Delivery Mode Appspace App Device Platform Minimum Appspace Version Poly VideoOS 3.10.X Poly G Series Poly G7500 Digital Signage in huddle spaces / conference rooms Streaming Preinstalled on device Appspace 8.1 Poly Studio X Series Poly Studio X30 Poly Studio X50 Poly Studio X70 StrengthsAble to view digital signage content when display is not used for video calls or presentations. Poly devices are Appspace built-in devices and provide a secure, reliable, and seamless experience meeting buyer security and performance expectations. With the Poly Lens device management software enabling Appspace digital signage on Poly device can be done with a few clicks.ChallengesConstantly streaming content may increase bandwidth usage. Check out our Managing Bandwidth in Appspace guide for help. The Appspace App does not use the device’s local storage and Poly devices do not store the content for local playback. Poly devices stream everything from the Appspace serverSummaryThe Poly G Series and Studio Series devices are purpose-built for the modern workplace, extending employee communication to every collaborative space.Device LimitationsIt is currently recommended that audio and video with audio is not played back as there is limited control of playback volume which could be disruptive. Poly devices do not store the content for local playback and stream everything from the Appspace server, which can cause bandwidth overages if customers use a lot of video content. By default the devices will be in Low Bandwidth Mode, so videos will be skipped. You may change this setting to play videos, but it could lead to high bandwidth usage. Advanced channels and live stream channels are not supported for this solution. Poly devices can only play Playlist Channel content assigned with the Autoplay published channels channel selection mode. Channel Browsing playback mode is not supported.GuidesSetup for Digital Signage for Poly Devices

This article provides the instructions to register your device with Appspace using one of the following options:a 6-character code – ideal for standard media player devices/smart TVs, or mobile devices running on Android or iOS. the QR code – ideal for mobile devices running on Android or iOS, or supported tablets. Prior to registration, your device must be configured with the Appspace App for devices, ideal for displaying digital signage, ,touch-screen kiosks, enterprise TV live streams, and room scheduling systems.Device configuration depends on the desired device type or solution; configuration for devices that support the standard Appspace App for devices on operating systems such as Chrome OS, BrightSign, Samsung SSP, etc., differs from devices with Appspace built-in, such as Crestron TSS and Cisco Collaboration Endpoints.To install the App, there are four scenarios:For most devices, you are required to download and install the Appspace App from an OS-bound app store. For some devices such as BrightSign, the App can be downloaded from the Appspace console. For some devices such as the MediaVue, the App comes preinstalled with the device. For most collaboration devices such as the Cisco Collaboration Endpoints with wallpaper displays, or the Crestron Touch Panels for room scheduling, the Progressive Web App (PWA) version of the Appspace App is used.For information on supported devices, device requirements, Appspace App download information, and links to installation articles for your device, refer to the Supported Devices & Operating Systems article.ImportantFor bulk-registration, CDM, or policy file registration options, check out the Advanced Device Registration Options article. PrerequisitesAn Appspace supported device installed with the Appspace App for devices. Find the device requirements and installation instructions for your device in the Supported Devices & Operating Systems article. An active Appspace account, with sufficient device licenses to register the device. Account Owner or Location Admin user roles with sufficient platform licenses. Register DeviceFollow the instructions below to register your device using the 6-character code or QR code:Configure your device with the Appspace App based on your device’s operating system (Android, iOS, Chrome OS, etc.). Launch the Appspace App. The device registration page will be displayed. Log in to the Appspace console and launch the device registration page via one of the following methods: Click the QUICK ACTION menu and select Register a Device. Go to the Device Registration widget on the Dashboard. Click the ☰ Appspace menu, select Devices, and click the Add button in the Devices tab. In the Register a New Device window, choose one of the following methods: Using the 6-character registration code: Enter-in the 6-character registration code displayed on the Appspace App device registration screen. Go to Step 5 below. Using the QR code: Click the camera icon to launch the QR code scanner. Note On first use, you need to allow the QR code scanner to access the camera, by clicking the Allow button in the request window. Point the QR code scanner to the QR code on the Appspace App device splash screen. Once the QR code is in view, and scan is successful, you are returned to the Register a New Device window once again. Proceed to Step 5 below. Back in the Register a New Device window, enter the Device name and select a location. If a location has not been created, you may skip this step and assign a location later. In the Channel selection mode field, select one of these playback options and assign a channel (if already created): Users browse published channels – this is the interactive mode or channel browsing mode, ideal for touch screen TVs or TVs with remote control, to display corporate content and enterprise tv, in any common space. When displaying the channel browsing mode, anyone can browse and play any content published to this device.While a Location Admin configures this setting, a Publisher must publish channels to the device and may assign any type of content, and channel type. Autoplay published channels – when this option is selected, one or more channels will autoplay on the device. This option is ideal for wallpaper displays in collaboration devices, video walls, interactive billboards, and any other workplace or public space signage needs. No user interaction is needed. Content is displayed according to scheduling or dayparting settings.While a Location Admin configures this setting, a Publisher must publish channels to the device and configure the scheduling settings. This option is currently available only for playlist channels. Administrators can select a single channel – this option displays only one channel, with any type of content, and channel type (playlist channel, an advanced channel, or a live channel). It is ideal for information kiosks, POS systems, bulletin boards, room scheduling, and simple signage.The Location Admin who registers the device is able to assign one single channel directly during this configuration. However, to select a channel here, the channel must already be created prior to this registration. If the channel has not been created, you may skip this step, and you (Location Admin) or a Publisher may assign a channel later. Click the Save button. Back in the Register a New Device window, click Show advanced options and enter: Device description – type a brief description for the device such as its location or its function. Device group – select an existing device group. Skip this step if there is no device group created. You may assign a device group later. Device tag – select from exiting tags or type in new tags. Click the REGISTER button. Once registration is complete, the device will sync with the Appspace console to retrieve content. Once content syncing is complete, you can view your published channel(s) on the TV, tablet, or on a kiosk. However, if no channels have been assigned to the device or user, you will see a blank screen. Proceed with one of the following, based on the channel Channel selection mode selected in step 6 above. Users browse published channels – for channels to appear in interactive mode or channel browsing mode, a Publisher must publish multiple channels or channel groups to this device. Autoplay published channels – for one or more playlist channels to autoplay based on the playlist sequence, a Publisher must publish multiple channels or channel groups to this device and configure the channel’s scheduling or dayparting settings. Only a playlist channel is supported. Administrators can select a single channel – assign one channel; a Location Admin or a Publisher must assign either a playlist channel, an advanced channel, or a live channel. You may now proceed to configure device settings, or find out how to browse and view content displayed by the Appspace App. NoteIn Appspace App 1.35 and above, you have the option to sync content in the background, allowing Appspace App to immediately display your published channel(s) via streaming mode. Once the content syncing process is complete, the app restarts and displays content via local storage. To sync content in the background, click the SYNC IN BACKGROUND button during the content syncing process.

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