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Question

Worried the 'new Signage Channel experience' is going to break our 300+ Advanced Channels

  • August 18, 2026
  • 1 reply
  • 41 views
Explorer
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Hello, 

We have a unique AppSpace Public Cloud setup. We run all Advanced channels that use Media Zones to share and display content across controlled content channels. This allows us to push slides to specific locations, type of room (waiting area, hallway, etc). Its worked very well for us for many years.

 

We also had issues this past week because Google had not whitelisted AppSpace v151 and it broke over 100 devices. v151 still isn’t working for us so we’re forcing v150 until you can get things sorted out. This isn’t the first time we’ve had issues due to updates so we’re getting frustrated here. 

 

With that, I’m very worried the 'new Signage Channel experience' is going to break everything. Can someone please reach out to me so we can talk about the Google App issue and the 'new Signage Channel experience' being forced on us? 

    1 reply

    Kathy Hyland
    Employee
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    • Kathy HylandEmployee
    • Customer Success Manager
    • August 19, 2026

    Hi Kaisang,

    Thank you for reaching out, and I completely understand your frustration. Dealing with updates that impact over 100 devices is incredibly disruptive, and I appreciate you sharing your setup details with us.

    I want to make sure we address both the Google ChromeOS/Appspace v151 issue and your concerns regarding the new Signage Channel experience directly. I am reaching out to you via email today so we can set up a call to dive into both topics.

    To put your mind at ease regarding the new experience: your current workflow is safe. The modernized Signage Channel brings full-screen and multi-zone workflows together into a single, streamlined interface while keeping the Advanced Channel capabilities you rely on today. Furthermore, Legacy Playlist Channels are not affected by this update and will continue to function as they do now.

    I would also be happy to set you up with a preview account so you can test your existing channels in advance and ensure everything functions smoothly before any changes go live in your environment.

    In the meantime, if you'd like to browse the upcoming interface changes, here are a few overview resources:

    Getting Stated & Overview

    Creating & Configuring

     

    Publishing

    I look forward to speaking with you soon and getting these issues sorted out for your team.

    Best regards,

    Kathy Hyland, Customer Success Manager

    Kathy Hyland
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