Modernized Signage Channels FAQ

This FAQ explains what is changing as Appspace modernizes the Signage Channel experience, how existing channels are affected, and what customers should expect during rollout.

No immediate action is required from customers. Existing channels remain supported during the transition.

Overview

What is changing?

Appspace is modernizing the signage channel experience to make it easier to create, manage, preview, and publish digital signage.

The updated experience brings full-screen playlist workflows and multizone layout workflows closer together under a more unified Signage Channel foundation.

Why is Appspace modernizing signage channels?

The goal is to provide a faster, clearer, and more flexible signage experience for customers.

The modernized experience is designed to simplify common workflows, improve usability, and create a stronger foundation for both simple and advanced signage use cases.

What are full-screen playlist channels?

Full-screen playlist channels are used for straightforward signage experiences. Examples include announcements, images, videos, cards, scheduled communications, and other content displayed in a full-screen format.

What are multizone channels?

Multizone channels support more advanced signage experiences with multiple areas on the screen. These layouts can include media zones, widgets, dynamic content, interactive elements, maps, directories, and other richer display experiences.

Are Playlist Channels and Advanced Channels going away?

The modernized experience brings these workflows together under a more unified Signage Channel foundation. Playlist-style experiences are represented as full-screen workflows, while Advanced Channel-style experiences are represented as multizone workflows.

Existing channels remain supported during this transition.

Customer Impact

Do I need to take any action right now?

No. No immediate action is required.

Will my existing channels continue to work?

Yes. Existing channels remain supported during this transition.

During the initial phase, Advanced Channels will be upgraded to multizone channels. Playlist Channels will remain as is because they can also be published to users of the Appspace Intranet product and support use cases beyond digital signage.

Will my existing content, layouts, or workflows be affected?

Existing channels remain supported while the modernized experience continues to mature.

During the upgrade of Advanced Channels into multizone channels, all existing content, layouts, and workflows will be preserved. Additional details about migration, availability, and customer-specific impacts will be communicated as the rollout progresses.

What happens to an Advanced Channel when it is converted?

All Advanced Channels will automatically be upgraded to the new Signage Channel experience. This conversion happens as part of the modernization of the underlying channel architecture.

Which Advanced Channel functionality will be preserved?

All existing Advanced Channel functionality will be preserved as part of the conversion. This includes scheduling, linked media zones, layouts, widgets, content, and channel logic.

The goal is full feature parity.

What happens if there is no one-to-one feature match in the modernized experience?

All functionality will be preserved. The modernization is designed for feature parity, so existing channel workflows should continue to function after conversion.

Are there alternative workflows for functionality that is not preserved?

No. Because functionality is expected to be preserved through feature parity, alternative workflows for lost functionality are not currently planned.

Is there a revert or rollback option if conversion fails?

No. There is no rollback option after conversion.

Will my current signage displays be disrupted?

The modernization is being approached in phases, with quality and stability guiding each step. The intent is to avoid disruption while customers continue using their existing channels.

Will I need to recreate my existing channels manually?

No. No immediate action is required from customers. More detailed migration and enablement guidance will be shared as the modernized experience matures.

Will training be provided?

Yes. More detailed enablement, documentation, and training materials will follow as the experience continues to mature.

The initial announcement and overview video are intended to introduce what is changing at a high level. Deeper training will cover specific workflows in more detail.

What’s New in the Modernized Experience

What is the main benefit of the modernized experience?

The main benefit is a more guided and unified workflow for building signage channels.

The modernized experience is designed to bring common tasks closer together, including channel setup, content selection, scheduling, previewing, settings, and publishing.

What is changing for full-screen playlist workflows?

For full-screen playlists, the modernized experience provides a more guided path for creating a channel, adding content, configuring settings, scheduling playback, previewing the channel, and publishing it to devices.

What content options are available in the modernized full-screen workflow?

The modernized workflow is designed to make it easier to add content from several sources, including:

• Templates
• Uploaded media
• Existing Library content
• Generated content
• Linked sources

What is changing for multizone workflows?

For multizone workflows, the modernization builds on the same unified foundation while continuing to support more advanced signage experiences.

Multizone layouts can include multiple screen regions, media zones, widgets, dynamic content, interactive behaviors, and more precise visual composition.

Will multizone layouts still support widgets?

Yes. Multizone workflows are intended to support advanced layouts and widgets as part of the modernized experience.

Will multizone layouts still support media zones?

Yes. Media zones remain an important part of multizone signage experiences, allowing different areas of the screen to display different content.

Will interactive behaviors still be supported?

Interactive behavior is part of the multizone modernization direction. This includes use cases such as buttons or touch actions that move viewers between layouts, maps, directories, or other screen states.

What are linked sources?

Linked sources allow a signage channel to pull content from another approved source, such as another channel, a space, or a Library folder.

This helps customers reuse and manage content more flexibly across signage experiences.

Workflow and Usability

How is the new workflow different from the previous experience?

Previously, customers often moved between separate areas to create a channel, add content, configure playout settings, manage playlist items, and publish.

The modernized experience brings these activities closer together in a more guided flow.

Will the new experience replace detailed training?

No. The overview video and announcement are meant to introduce the modernization at a high level.

Detailed training will follow for specific workflows such as creating channels, adding content, configuring schedules, using linked sources, managing multizone layouts, and publishing to devices.

Will the publishing workflow change?

Publishing remains a key part of the signage workflow. The modernized experience is designed to keep publishing more closely connected to the channel setup process so customers can better understand where a channel will appear.

Will scheduling still be available?

Yes. Scheduling remains an important part of signage workflows. Scheduling will be preserved as part of Advanced Channel conversion and remains part of the modernized signage experience.

Will advanced playout controls still exist?

Advanced playout behavior is part of the broader signage workflow. Existing Advanced Channel functionality is expected to be preserved through feature parity.

Some specific controls may vary by workflow or release stage, and more details will be provided as the experience continues to mature.

Rollout and Next Steps

When will the modernized experience be available more broadly?

Broader availability will depend on testing progress, quality, and stability. Appspace will share more information as the experience matures.

How will customers learn more?

Customers can watch the overview video embedded in the announcement article to understand the direction of the modernization.

Additional documentation, training, and enablement materials will be shared as the rollout progresses.

What should customers do now?

No immediate action is required.

Customers should review the announcement, watch the overview video, and look for future updates as Appspace prepares additional enablement resources.

What is the key takeaway?

Appspace is modernizing signage channels to create a faster, clearer, and more flexible experience that supports both full-screen playlist workflows and advanced multizone layouts.

Advanced Channels will be upgraded to the new Signage Channel experience with functionality preserved as part of the conversion.

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