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Getting started in the community

Learn how to use the community

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6 Topics
Dawn Wayland
Dawn WaylandCommunity Manager
published in Getting started in the community
Introduce Yourself!

Welcome Appspacers!  We're so glad you've joined the Appspace online community. We're a growing group of people who are passionate about creating great workplace experiences. Whether you're a new user, a seasoned pro, or just curious about Appspace, you've come to the right place.To help everyone get acquainted, we invite you to introduce yourself. It's a great way to meet fellow members, learn from each other, and start building connections.Here are a few prompts to get you started:Who are you and what do you do? What's your experience with Appspace? (No experience is fine too!) What are you hoping to learn or achieve in this community?To kick things off check out some intros from members of our Community Team below! You’ll see these friendly faces answering questions providing support and talking about all things Appspace. Can’t wait to meet you! 

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Dawn Wayland
Dawn Wayland
Dawn WaylandCommunity Manager
published in Getting started in the community
Meet Kirby: Your 24/7 virtual assistant

 We're excited to introduce Kirby, our new customer chat agent. Kirby’s here to make your experience smoother, faster, and easier — any time you need help.Think of Kirby as your personal assistant: available around the clock to answer questions, point you to the right Appspace resources, and guide you through common tasks in seconds.What’s a chat agent?A chat agent is an AI-powered assistant that feels like chatting with a real member of the Appspace team. Instead of searching through pages or waiting in a support queue, you can just type your question, and Kirby will respond instantly.Kirby isn’t a simple script. Using advanced Natural Language Processing (NLP), it understands what you mean — even if you phrase things differently than expected — so you get helpful, relevant answers every time.How to use KirbyYou’ll find Kirby in our Appspace Community website in the bottom-right corner. Just click the chat icon, type your question, and you’re ready to go.Tips for the best experience:B

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Dawn Wayland
Dawn Wayland
Dawn WaylandCommunity Manager
published in Getting started in the community
Your Voice, Our Guide

We believe that the best communities are built together, and your voice is essential to that process. We’re always listening, and we want to know what’s on your mind—what you love, what could be better, and any ideas you have that could make this community an even more valuable space for everyone.Your feedback is a gift, and it helps us create a better experience for you. No thought is too small, and every comment is genuinely appreciated.We’ve made it easy to share your feedback anytime you want. You can find our feedback form here: Your Voice, Our Guide.  You can find a link to this in the footer of every page as well.Thank you for being a part of our community and helping us grow! We can’t wait to hear from you.

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Dawn Wayland
Dawn Wayland
Dawn WaylandCommunity Manager
published in Getting started in the community
Terms and Conditions

 1. WelcomeWhen you join and use the Appspace Customer Community (the “Community”), you’re agreeing to follow these Terms and Conditions and our Privacy Policy. If you don’t agree with these terms, you shouldn’t use the Community.2. Who can join?To join this Community, you need to have an existing Appspace account and use the same email address for both your Appspace account and your Community account. By joining, you’re confirming you meet this requirement.3. Getting startedYou’ll need a Community account to access certain features. It’s important to keep your account information private. You’re also responsible for everything that happens under your account.  If you think someone is using your account without permission, please let us know right away. 4. How to use the Community the right wayBe respectful: Please be professional and treat everyone in the Community with respect. We don’t allow hate speech, bullying, harassment, or discriminatory language. Content sharing: When you sha

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Dawn Wayland
Dawn Wayland
Dawn WaylandCommunity Manager
published in Getting started in the community
When do I use the Community or contact Support to get help?

Start with the Appspace Customer Community:This is your primary resource for quick answers and peer support. Tap into the collective knowledge of Appspace users and share your own expertise. Appspace team members participate, but the community is designed for peer-to-peer assistance. Utilize all the Appspace resources available to you:  Knowledge Base, Troubleshooting, FAQs, Community Support and Customer Education videos and paths.When to Contact Support Directly:If you've thoroughly explored the Community resources and still need technical support, please submit a support ticket. If your question or problem requires immediate attention, please submit a support ticket. Keeping Communication Streamlined:To avoid duplication and ensure efficient support, please choose one channel: If you've submitted a support ticket, do not duplicate your question in the Community. If you've created a Community post, do not submit a support ticket for the same issue. Thank you for helping us maintain

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Dawn Wayland
Dawn Wayland
Dawn WaylandCommunity Manager
published in Getting started in the community
Welcome to the Appspace Community

Welcome to the Community! We are excited to have you join us and eager to help you get started. This article will guide you through the essential steps to become active and engaged in our vibrant Community.Create Your ProfileThe first step to getting started is creating your profile. A well-complete profile helps other Community members know more about you, fostering better interaction. Follow these steps to complete your profile:Click on your profile icon in the top-right corner of the screen. Select My Profile from the dropdown menu. Select Edit Profile Fill in your details like name, picture, and any other relevant information. Select Save Changes to update your profile.Tip: Use a clear profile picture and write a brief bio to make your profile stand out.Navigate the CommunityOnce your profile is set up, it's time to explore! Here’s a quick guide to navigating our Community:Home Page: This is your navigational dashboard, showing trending topics, and  links to learn more about Appspa

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