At Appspace, we're constantly refining and refreshing our knowledge content to make sure you have the most accurate, helpful, and up-to-date information at your fingertips. As part of that ongoing effort, we want to remind you about Kirby — our AI-powered chat agent — and why it should be your first stop whenever a question pops up.
Why Kirby Should Be Your First Line of Defense
When something comes up — a question about a feature, a quick how-to, or a troubleshooting issue — submitting a support case isn't always your fastest path forward. Support cases follow a queue, require triage, and can introduce delays that may impact your business outcomes.
Kirby is built to help you skip that wait for the questions that don't truly require human intervention.
What Kirby Can Do Right Now
- Answer common questions instantly — pulling directly from our continuously refreshed Knowledge Center
- Walk you through how-tos — step-by-step guidance on features and workflows
- Troubleshoot routine issues — quick fixes for the most frequently encountered problems
- Point you to the right resources — relevant articles, guides, and documentation in seconds
Kirby vs. Submitting a Support Case
| Ask Kirby First | Submit a Support Case |
|---|---|
| Instant response, 24/7 | Response time depends on queue and severity |
| How-to questions and feature explanations | Account-specific issues requiring investigation |
| Routine troubleshooting | Complex bugs or environment-specific problems |
| Pointing you to documentation | Issues requiring engineering escalation |
| Multilingual support, anytime | Sensitive or nuanced situations needing a human |
Real-World Scenarios
Scenario 1: Quick how-to question
- You're setting up a new sign and need to know how to schedule content
- Asking Kirby gets you the answer in seconds — no case, no wait
Scenario 2: Password or login trouble
- You can't remember the password reset steps
- Kirby walks you through the process immediately so you can get back to work
Scenario 3: Genuinely complex issue
- You're seeing unexpected behavior tied to your specific environment
- Kirby recognizes this needs human attention and opens a Customer Care case for you automatically
Our Commitment to Fresh, Reliable Content
Kirby is only as good as the content behind it — which is why we're constantly working to refine, refresh, and expand our Knowledge Center. Every update we make to our documentation is an update Kirby can pull from. That means the more we improve, the smarter and more helpful Kirby becomes.
You may notice articles being updated, restructured, or added over time. That's intentional. We want Kirby's answers — and your self-service experience — to keep getting better.
Tips for Getting the Best from Kirby
- Ask Kirby first — before opening a case, give Kirby a try; you may have your answer in seconds
- Be specific — “How do I reset my password?” works better than “I can't log in”
- One question at a time — Kirby gives sharper answers when focused on a single topic
Find Kirby
Kirby lives in the bottom-right corner of the Appspace Community website. Click the chat icon, type your question, and you're on your way. No login wall, no waiting room — just answers.
Next time you have a question, give Kirby a shot first. You may be surprised how often it's all you need.