Welcome to the Commonspace: The Appspace Community! We're excited to have you here and want to ensure you get the most out of our platform. This guide answers some of our most frequently asked questions, covering everything from navigating the community and engaging with groups to creating posts and managing your account. Think of this as a helpful starting point to finding answers to common questions about using the community.
Getting started
Q: I’m new to the community. Where should I start?
A: Welcome to Commonspace! We recommend you start by reviewing the "Ready to get started?" section of the Overview page. From there, you can explore other pages or use the search box, or Kirby, our AI chat agent, to assist you.
Q: Why should I join a group in the Commonspace community?
A: Groups are all about making valuable connections with other professionals. It's a place to engage in conversations, share ideas, and build relationships with people who share similar roles or work in the same industries. You can connect with your peers to discuss broader trends, challenges, and best practices that advance your work.
Q: What is the difference between Ask the community Support and Groups?
A: Use Ask the Community Support when you have a specific question about the Appspace platform. It's the best place to get answers directly from your peers, troubleshoot a problem, or get a quick tip.
Use Groups to talk about broader topics not directly related to Appspace, such as industry trends, challenges, and best practices. It's where you can engage in conversations, share ideas, and build relationships with people in similar roles or industries.
Posting and content
Q: How do I create a post?
A: First, use the search function to see if your question has already been asked and answered. If not, follow these steps to create a new topic:
-
Select the Create topic button next to your avatar.
-
Choose the post type: Conversation, Question, or Idea.
-
Write a short but descriptive title that summarizes your topic.
-
Provide a detailed description of your issue. The more information you include, the better other users can help you.
-
Choose the most relevant category for your post.
Q: What is the difference between Idea, Question, and Conversation posts?
A:
-
Idea: Use this to submit product feedback or feature requests you'd like to see implemented.
-
Question: Use this to ask for help with specific use-cases, configuration issues, or other topics that need clarification.
-
Conversation: Use this to discuss best practices, general use-cases, and other topics.
Q: How can I edit or delete my own post?
A: You can't delete a community post or edit its title. However, you can edit the content of your post. Here's how:
-
Go to the post you want to change.
-
Hover over the three dots in the bottom right corner.
-
Select Edit.
Account and profile
Q: How do I edit my name?
A: You cannot edit your profile name yourself. Please reach out to community@appspace.com for assistance.
Q: How do I write a private message to another community member?
A: It's easy! You can either hover over the member's avatar and click the envelope icon or open their profile and click Send message next to their avatar.
Q: How do I delete my Community account?
A: You cannot delete your profile yourself. If you need to delete it, please contact community@appspace.com for assistance.
Note: Deleting your profile will not automatically delete your posts; they will be anonymized.
Q: If I have questions or problems with my account, who do I contact?
A: You can email the Community Management Team at any time with questions, account problems, or to report suspected spam at community@appspace.com.
Notifications and following
Q: How do I get notified about new topics or replies?
A:
-
For replies to your posts: You will automatically be notified via email each time someone replies to a topic you started.
-
For new topics in a category: Open the category and click the Subscribe button. To unsubscribe, simply select the same button again.
-
For a specific topic: Select the star icon at the bottom of the post that says Subscribe. The icon will turn blue to show you're subscribed. To unsubscribe, click the icon again, and it will turn gray.
Tip: You can change all of these notification preferences in your settings.
Q: How do I set or change my notification preferences?
A: After logging into the community, select your profile picture in the upper right corner. Then go to Profile Settings and Email & Notifications.
Q: How do I follow a specific topic or post?
A: Navigate to the topic or an individual post and select the Follow icon or button.
Miscellaneous
Q: Do I contact the Support team or ask the community?
A: Please review our article, "When do I use the Community or contact Support to get help?"
Q: Can I access the Community from my mobile phone?
A: Yes, you can access the Community online via smartphones and tablets.