Description
HAR files contain background actions within your browser and can have useful details such as transaction ID error codes. If you are encountering a technical issue when using Appspace and you would like to reach out to Appspace Customer Care for assistance, including HAR files can be extremely useful for the Support Team to investigate your issue.
If your issue is being experienced in Outlook, please reference this article.
Steps
- Open Google Chrome and go to the page where the issue is occurring.
- Press F12 on the keyboard, OR select the vertical ellipsis and hover over More Tools > Developer Tools.
- In the opened panel, select the Network tab. This tab may be hidden in the double-carrot, depending upon the size of your window. You can adjust the size of the window by hovering over the left-side of the panel, clicking down your mouse once the double-sided arrow shows up, and dragging the window to the left or right, and releasing the mouse after the adjustment.
- Look for the Record button in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
- Check the Preserve log box and Disable cache box.
- Reproduce the issue that you are experiencing.
- Once you have reproduced the issue in Chrome, look for and select the down arrow with a bracket underneath to export the HAR file. Then save the file to your computer; save as HAR File (*.har).
- Upload the HAR file to your case. If the file is too large, right-click the file, hover over Compress to… and select ZIP File. Then upload this compressed file to the case.