Supported Devices — Appspace Compatible

Appspace Compatible devices are devices where the Appspace app has been tested for basic compatibility, but has not undergone Appspace's full internal certification process. This includes devices tested by hardware partners against Appspace-defined scenarios, as well as devices known to run the Appspace app successfully with documented limitations.

Key characteristics of Appspace Compatible devices:

• Appspace does not perform full certification or regression testing on these devices
• Some features may be limited or dependent on the device manufacturer
• Known limitations are documented in each device section below
• Compatibility may vary by OS version, firmware, or hardware configuration
• Appspace Customer Care provides support on a best-effort basis, using the exact model if available, or a similar OS (Android, Windows, etc.) if not. Hardware partners assume primary responsibility for supporting customers and addressing device-specific issues.

What's in this article:

• Amino
• Assured Platform
• Barco
• DTEN
• Hisense
• Humly
• IAdea
• Maxhub
• MediaStar Systems
• Philips Professional Display Solutions (Philips PDS)
• Qbic Technology
• Sharp NEC
• Sony
• ViewSonic
• Vitec
• Yealink

Amino

Device Limitations

• Cards with passport integrations have not been tested.
• Multicast streaming is not supported.
• Certain video content transitions may display black or blue screens during playback.
• Layouts configured with many channels and widgets (4+) may cause playback performance issues; HD resolutions are recommended.
• Webview content with CORS policy may cause playlist issues.

Guides

• Configure Appspace App for Amino Devices via Orchestrate

Assured Platform

Strengths

• Supports HLS and UDP Live Channel streaming.
• Supports HD H.264 streams at 24 fps and HD H.265 streams at 30 fps.

Device Limitations

• Playback issues with YouTube card due to Chrome version.
• Does not support 4K resolutions.
• Supports displaying only two hardware-decoded videos simultaneously; software-decoded videos have degraded performance in a 4-zone video test.
• Significant performance issues when displaying high-resolution images (6000 x 4000).

Barco

Device Limitations

• Resolution limited to 1080p @ 30 fps video (8Mbps max bitrate for CX-50; 5Mbps max for CX-30).

Guides

• Configure Appspace App for Barco Devices

DTEN

Hisense

Device Limitations

• May experience issues with transitions using Industry Feeds Collection Card.
• May experience issues with 4K content playback; 1920 x 1080 resolution is recommended.
• Multizone playlist channels not supported.
• Does not support multiple videos at the same time.
• Instagram, Power BI, SharePoint, Salesforce, Tableau, Beezy, and Webex Recordings cards not tested.

Humly

IAdea

Strengths

• Supports 4K video content playback.
• The XMP-7500 and XDS-2288 are the recommended models for Appspace interactivity.

Device Limitations

• Supports displaying only a single video playback due to codec limitations.
• Does not support all live streaming or RTSP video streams.
• Transition issues during video playback or between cards.
• The WBD-0500 device does not support Docking Station functionality with the Desk Booking card.

Maxhub

Device Limitations

• Cards with passport integrations have not been tested.
• Multicast streaming is not supported.
• Certain video content transitions may display black or blue screens during playback.
• Layouts configured with 4+ media zones containing 4K content cause playback performance issues; HD resolutions are recommended.
• Webview content with CORS policy may cause playlist issues.

Guides

• Configure Appspace App for Maxhub Devices

MediaStar Systems

Strengths

• Supports HLS Live Channel streaming.
• Supports 4K resolution displays at 30 fps max (4K H.264 at 24 fps; 4K H.265 at 30 fps).

Device Limitations

• Premium Cards have not been tested.
• Supports displaying only two hardware-decoded videos simultaneously; software-decoded videos have degraded performance in a 4-zone video test.
• Significant performance issues when displaying high-resolution images (6000 x 4000).
• Does not support UDP Live Channel streaming in channel browsing mode.

Guides

• Configure Appspace App for MediaStar Devices

Philips Professional Display Solutions (Philips PDS)

Strengths

• Supports both HD and 4K content playback.
• Special functionality allows apps to be restarted automatically in the event of a failure.
• Remote installation supported.

Device Limitations

• Premium Cards have not been tested.
• Does not support external video streams (multicast UDP).
• Unable to display or may experience issues with Legacy content (snippets).
• Additional limitations for T-Line series: limited to a single video pipeline; does not support HLS Live channel streaming or HD/4K playback for multizone videos; unable to configure passports for certain Social Media cards; does not reboot the Appspace App after a crash.

Qbic Technology

Device Limitations

• TD-1070 and TD-1060 Slim are limited to room booking; TD-0360 BookBuddy is limited to desk booking only.
• Multicast streaming is not supported.
• Not tested for: Broadcasts; Appspace Premium Cards; cards requiring passport integrations; portrait mode on Box PC devices; 4K video playback on BXP-300 (tested on BXP-320 only); digital signage on Smart Panel PC devices; Google Sheets/Slides, Facebook, Instagram, Power BI, SharePoint, Salesforce, and Tableau cards; Visitor Management Kiosk Card.

Guides

• Configure Appspace App for Qbic Devices

Sharp NEC

Strengths

• Suitable for standard digital signage applications.
• Supports a single Full HD (1080p) during content playback.

Device Limitations

• MPi5 Kit: Facebook, Instagram, SharePoint, Salesforce, Tableau, Webex Recording, and Premium Content cards not tested; Visitor Management Kiosk card not tested; possible buffering issues on HLS streams; multicast video streams not supported.
• MPi4 Kit: Single Full HD (1080p) during playback; single 4K video stream at a time; no local file caching; performance issues with multizone layouts or heavy advanced channel content; buffering issues on HLS streams; multicast streams not supported.
• Sharp MultiSync ME2: 4K video playback not supported; IPTV not supported; Social Card integration support tested by Sharp based on customer requirements.

Guides

• Configure Appspace App for Sharp MultiSync ME2 Devices

Sony

Device Limitations

• Premium Cards have not been tested.
• Supports displaying only two videos simultaneously at max video output.
• Performance issues during 4K video playback and transitions with two simultaneous videos.
• Does not support multicast UDP playback.
• Android TV does not natively support portrait mode; a device management solution such as Sony's Device Management Platform is required to enable portrait orientation.
• The Appspace App does not automatically relaunch after a crash; the device reverts to the home screen.

ViewSonic

Device Limitations

• Facebook, Instagram, Power BI, SharePoint, Salesforce, and Tableau cards not tested.
• Multizone playlists and transitions may experience lag.
• Workplace Management Cards (Room Schedule, Schedule Board, Visitor Management) not tested.
• IPTV support limited to HLS only.

Vitec

Device Limitations

• Daily device reboots (scheduled from the VITEC platform) are recommended.
• The Channel selection mode field in the Appspace Portal should be set to 'Administrators can select a single channel'. The device will play the signage channel which is assigned by the Appspace admin.
• The performance of complex animations can be affected if there are transitions or tickers active on the display at the same time.
• A live channel can be used to play a multicast or HLS stream — no audio control, no subtitles.

Yealink

Device Limitations

• Advanced Channels displaying multiple 1080p HD videos in a multizone layout may cause the device to crash.
• Room Panel does not support 4K video playback.
• 4K maximum resolution on RoomCast.