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Question

Power BI connector stuck at the dashboard selector step

  • November 5, 2025
  • 1 reply
  • 41 views

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The Dashboard selector is stuck at the loading step and never populates the dashboards despite the fact that I am an admin for PBI and was able to make the passport connection.

 

Can you help me get this last step to populate?

1 reply

Dawn Wayland
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  • Community Manager
  • November 7, 2025

@Jason Brewster hello! That endless loading screen is definitely frustrating. Since you've confirmed you are a Power BI Admin and the initial connection was successful, the issue could be deeper than standard permissions or caching (which would be the first things to check). Sometime it can point to a specific network/firewall restriction or an API call failure between the application and the Power BI Service.  I would submit a support ticket so they can take a look.  You can submit the ticket on our Support page, you just may want to take a look at the bottom of this page and review what to submit based on what is applicable to you, to expedite the process.