Concierge Settings for Reservations

Concierge Settings for Reservations

The Concierge settings listed below contain settings focused on Concierge features within the Space Reservations module.

The Concierge settings can be accessed via the Settings > Concierge tab within the Reservations module.

Assign and Configure Concierge Permissions

The Concierge Permissions setting option allows Admins to assign and configure Concierge permissions to users, providing them access and permissions to manage reservations through the Concierge dashboard.

To configure the Assign and Configure Concierge Permissions setting, click the + ADD button and configure the following:

• Users – Assign the users that will have concierge permissions.
• Location – Assign the location for the workspaces the concierge has access to.

  Note

  Concierge only has visibility and access to reservations of workspaces within their location they have access to.

   

• Reservation Permissions – Set the permissions allowed to the concierge for reservations:
  • View (default) – Permits the concierge to view the Concierge dashboard.
  • Create – Permits the concierge to create reservations from the Concierge dashboard.
  • Edit – Permits the concierge to edit reservations from the Concierge dashboard.
  • Cancel – Permits the concierge to cancel reservations from the Concierge dashboard.
  • Override – Permits the concierge to override existing reservations from the Concierge dashboard, for the Location set for the concierge. Selecting this also auto-selects the Edit permission.
• (New) Checkpoint Permissions – Set the permissions allowed to the concierge for service checkpoints in reservations:
  • View (default) – Permits the concierge to view the responses of the organizer and attendees for service checkpoints in reservations within the Concierge dashboard.
  • Edit – Permits the concierge to edit the responses of the organizer and attendees for service checkpoints in reservations within the Concierge dashboard. You can only edit a response after it has been filled.
  • Cancel – Permits the concierge to cancel orders for service checkpoints in reservations within the Concierge dashboard. You can only cancel an order after it has been filled.

Once configured, the Concierge has access to the Concierge dashboard on the Employee App.