I have two new SureVue C1 and both of them are not showing up in the device list. An older version is at the same site.
Old MVOS: 23.03.15.00 - Registered and working
New MVOS: 25.12.01.00 - Shows connected at the player side but not showing up on the device list.
Appspace on prem is 8.0.2
Is this a SW/OS compatibility issue?
Network Configuration:
- Ensure ports 8884-8887 are open on your firewall for SureVue devices' mesh networking communications
- Verify the devices can reach Appspace URLs on port 443
Device Registration:
- Power cycle the new devices after registration to help them appear in the device list
- Check if the devices show a 6-character registration code and complete registration through Devices → Add → Register a Device
Troubleshooting Steps:
- Confirm the devices have internet access and can reach https://cloud.appspace.com
- Check device clock synchronization
- Verify the devices aren't showing "Lost Communication" status
If these do not solve your issue, I suggest submitting a support case and outlining all the steps and troubleshooting that you have already taken.
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