Skip to main content
Question

Don't know where to access Device Tasks?

  • November 4, 2025
  • 3 replies
  • 67 views
G

Hi, just was wondering how to access Device Tasks?

As far as I know, I should just be able to access it by clicking on the hamburger menu, then go to Devices>Device Tasks. But all I see is Device Licensing. I am an Account Owner and Location Admin and have access to everything, even Global settings. I’m just trying to push some updates for Appspace app to several BrightSign devices. I have both Platform and Premium License.

I’ve looked at several topics but none have really helped in resolving this for me. Browse and Navigate Devices on Appspace | Community, Configuring and Managing Device Settings in the Appspace Console | Community, First time user overview | Community. 

3 Attachments
M
lordtrackball

3 replies

Dawn Wayland
Forum|alt.badge.img
  • Dawn Wayland
  • Community Manager
  • November 4, 2025

​@GruntledEmployee hi there!  I hear your frustration—it's tough when a necessary feature is missing, even with full admin access! Based on what you've described, where you only see Device Licensing but not Device Tasks under the Devices menu, it's highly likely the Device Tasks feature isn't enabled on the backend of the account. The Appspace Customer Care Team can quickly enable this feature for your team if you submit a support ticket.  You can find the link to submit a ticket at the bottom of our Support Page.

 

Update:  The Appspace Customer Care Team can quickly enable this feature for your team, provided it is available to you,  if you submit a support ticket.

Dawn Wayland, Community Manager
M
G

You wouldn’t happen to know what to do when I get the following message when trying to submit a ticket would you? I apparently do not have access and require additional authorization.

1 Attachments
Dawn Wayland
Forum|alt.badge.img
  • Dawn Wayland
  • Community Manager
  • November 4, 2025

​@GruntledEmployee I can definitely help you with that! Since this will likely involve checking private account details or specific authorization info, I'll reach out to you in a private message right now to keep your information secure.

Dawn Wayland, Community Manager
Terms & ConditionsCookie settingsAccessibility statement