Device Out of Sync

​@Meshell M hi there! I know this is a long reply, especially on a Friday, but hopefully, having all these troubleshooting steps in one place will help you get things sorted quickly. 

Before triggering manual syncs, I would suggest trying the first two steps: 

1. A simple reboot (power-cycle) of the device often clears temporary network connection issues or minor software glitches preventing sync. 
2. If the reboot doesn't work, ensure the issue isn't with the content itself:

• Check Playback Settings: Verify the channel schedule and playout settings for the assigned channel(s).
• Test on Other Devices: Assign the channel to a device that is currently 'In Sync'. If it fails to play or sync there too, the content may be the problem.
• Recreate Problematic Content: If you suspect a specific card or item is corrupted, recreate the card or re-upload the file and update the channel.

If the device is still out of sync after the reboot and content validation, proceed with these steps:

• Manual Trigger: Navigate to Devices in your Appspace console, select the specific device, and click the Sync Now button.
• Bulk Action: Select multiple 'Out of Sync' devices from the Devices list and choose Sync Now from the actions menu.

If a manual sync doesn't work, use these device tasks for a deeper refresh:

• Restart App: Run the Restart App device task to refresh the application.
• Redownload Content: Choose the Redownload content from Appspace task if content isn't updating properly.
• Resync Script: Use the Resync script from Appspace task to completely refresh the device's synchronization configuration.

If you are using BrightSign players, these steps are often necessary:

• Update Software: Use the App Updater tool to ensure your device firmware and Appspace App are running the latest versions.
• Network Check: Verify that your network allows the required Appspace URLs. If you aren't sure, you'll need to work with your IT team on this.

Finally, check your overall sync settings:

• If you have Auto Sync disabled, make sure your scheduled sync times are configured correctly in Device Settings > Configuration.

If the device remains out of sync after trying these extensive steps, maybe check with your IT team to confirm there are no  network connectivity or firewall restrictions that need to be addressed.

If you have difficulty with any of these troubleshooting steps, or if your devices remain 'Out of Sync' after completing all of the steps above, please submit a support ticket so our team can investigate the issue further.  We also suggest reviewing How to submit a support ticket on this page: https://community.appspace.com/p/support, to help expedite your case.

Thank you much!

Very insightful.