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Question

Appspace app crashing on Brighsign players. Remote re-provisioning via BSN as work-around.

  • April 23, 2026
  • 3 replies
  • 35 views
M

Is anyone else experiencing a similar issue with BrightSign players (both Cobra and Malibu family)?

We’re seeing instances where the Appspace app fails to launch after a nightly reboot. The device remains on, but shows a content-less/blank screen like in the attached snapshot.

Symptoms we’re seeing:

  • In Appspace, the device shows as offline / lost connection
  • In BSN / BA Connected, the device shows as healthy and we can perform remote actions (reboot, software updates, screenshots, etc.)
  • Rebooting and updating BrightSign OS/firmware (when available) does not bring Appspace back
  • The temporary workaround is to re-provision the player via BSN Cloud / BA Connected, but this only works for players originally created via BSN
  • Some of our players were created using the Appspace image and cannot be remotely re-provisioned, and they’re experiencing the same issue

Log information:
From the device logs on a player where Appspace has stopped, this is the last entry mentioning Appspace:

[   61.978] BSPLAY: file:///appspace/main/index.html
[   61.991] 2026-04-22 17:04:11:411 [33mwarning[39m: [33mroHtmlWidget: WARNING: Web security has been disabled.  Origins are not checked.[39m
[   62.078] 2026-04-22 17:04:11:411 [33mwarning[39m: [33mAllowJavaScriptURLs is deprecated and has been ignored since the browser window has been created. Please use the initialization parameter brightsign_js_objects_enabled instead[39m
[   62.082] 2026-04-22 17:04:11:411 [33mwarning[39m: [33mAllowJavaScriptURLs is deprecated and has been ignored since the browser window has been created. Please use the initialization parameter brightsign_js_objects_enabled instead[39m
[   62.088] +   @@@Appspace|main.brs|Starting roDatagramReceiver @@@
[   62.088] +   @@@Appspace|main.brs|Resetting.. @@@
[   64.495] JS.AutoUpgrade : INFO response: [object Object]
[   64.496] JS.AutoUpgrade : INFO response json: {"result":{"available":[]}}
[   64.496] JS.AutoUpgrade : INFO This firmware supports 0 different supervisors.
[   66.422] +   @@@Appspace|main.brs|Resetting.. @@@
[   99.303] JS.Channel-BSN : ERROR checkWebSocketStability has failed. Attempting to restart websockets.
[   99.308] JS.Channel-BSN : INFO BSN.cloud is enabled; New Local DWS is enabled, Remote DWS is enabled
[   99.314] JS.websocket-player : INFO Creating WS listener
[  100.609] JS.websocket-player : INFO { 2026-04-22T20:04:50.187Z} WS connection open
[  100.610] JS.player-register : INFO Received a websocket connection, try registration
[  100.625] JS.player-register : INFO checkForRegistration: Device is already registered
[  203.552] Autorun.status : INFO sending status request
[  203.753] JS.websocket-player : INFO sendWsRequest (sync.status.request)
[  503.554] Autorun.status : INFO sending status request
[  503.693] JS.websocket-player : INFO sendWsRequest (sync.status.request)
[  803.556] Autorun.status : INFO sending status request
[  803.694] JS.websocket-player : INFO sendWsRequest (sync.status.request)
[ 1103.556] Autorun.status : INFO sending status request
[ 1103.707] JS.websocket-player : INFO sendWsRequest (sync.status.request)
[ 1403.557] Autorun.status : INFO sending status request
[ 1403.694] JS.websocket-player : INFO sendWsRequest (sync.status.request)
 

 

3 replies

M

I did a comparison between a working and non working device.

Appspace folder on the SD card:
Config.json from working device:

{"cursorVisible":false,"displayRotation":0,"isAppUpdateEnabled":true,"startupUrl":"/appspace/app-2.95.0-build7."hidden-by-design"/index.html"}


Config.json from non working device:
Further, all the App-X.YY.Z is missing in the folder. Its like appspace has been wiped?

{"cursorVisible":false,"displayRotation":0,"startupUrl":"file:/appspace/main/index.html"}


is it the Appspace updater that fails and causes the application to go corrupt? Auto update for Brightsign devices has been enabled, and is working on most of the players. 

M

On a Malibu (XT244) device, the config.json file is being found as 0 bytes after a software update to 2.95.0.

This means the Appspace configuration is missing, and Appspace fails to initialize correctly after the update/reboot.

Dawn Wayland
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  • Dawn Wayland
  • Community Manager
  • April 23, 2026

​@Markus Bruun Rasmussen thank you for your post, in your case I would suggest opening a case and adding all this great information to it.  This will enable our Customer Care team to look into your account more and the various devices more specifically.  To create a case, visit our Support page  where it gives you good information on what to include in the case to help expedite the investigation. I will monitor the case and report back here if our investigation concludes an outcome that is not just related to your account, but would be beneficial information for everyone.  

Dawn Wayland, Community Manager
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