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Question

Why does the "change" channel on device not play on the device?

  • August 6, 2026
  • 1 reply
  • 9 views
T
Explorer
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I have a channel playing on several devices, it’s playing a Live feed. When I select to “Change” channel on a devices that normally play stills it does not play on the devices.  Why?

I’ve tried manual sync, rebooting and still the changed channel does not play.  all devices have the same settings Admin assigned.

Need to resolve this issue please!

1 reply

Dawn Wayland
Employee
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  • Dawn WaylandEmployee
  • Community Manager
  • August 10, 2026

​@tsaucedo thank you for providing those details and for outlining the troubleshooting steps you’ve already tried.

We’d like to gather some additional information about the affected devices and the channel configuration so we can better understand what may be preventing the changed channel from playing.

Your Customer Success Manager (CSM) will be reaching out to you shortly to gather more information and assist with getting this issue resolved.

Dawn Wayland, Community Manager
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