Anyone else having issues with their linked source channel content details not being passed through to the display channel? Example: we have a slide in a linked source channel with a start date of 9/15/2026, which does not show in Preview when you test it from that linked source channel directly (as it shouldn’t since it’s before 9/15). but when i load up the display channel that links to it via the linked source, it running immediately, completely disregarding the start date in the linked source channel. We’re also seeing the linked source channel durations and frequency restrictions are not being honored by the display channels. this is pretty disruptive, as we have content plotted out throughout the entire year to run at very specific times, and now everything, regardless of its start date, is running. and content we want on screen for long periods of time are all rotating at the default speed (12s), creating a giant mess. we have content running on over 300 screens, and this affects all of them.
+8- Community Manager
We’re aware that you already have a Support case open, and the issue has been escalated to our Engineering team for investigation. We’ll continue to provide updates and next steps directly through your case as the investigation progresses.
If the findings or resolution are something that could benefit others in the Community, we’ll also share an update here so other customers have visibility.
We appreciate your patience and understand the urgency of getting this resolved.
- Explorer
Is this still happening as I have not tested media details on a linked source (length, date range etc)
+1- Explorer
Is this still happening as I have not tested media details on a linked source (length, date range etc)
Linked source content with start and end dates now work, but what still does not work is any other linked source content attribute (duration, frequency restrictions, etc). Pretty ridiculous that after more than a week, basic functionality has not been restored. Extremely disappointed.
- Explorer
Yeah. there were definitely some hiccups migrating over. duration and frequency restrictions are pretty important so hope this gets resolved soon.
+1- Employee
Hi Team, I hope you both are doing well! I truly apologize for the inconvenience this is causing you. I am looking into this now and will ping our support team on your ticket so they can reach out to you to discuss further. We really appreciate your patience and collaboration on this!
+1- Employee
+1- Customer Success Manager
Hi
I completely understand how critical this issue is for your setup. The case is currently with our Engineering team, and I’ve reached out to them for a progress update. I’ll share more information as soon as I hear back.
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