Hello all,
Wondering if anyone else is experiencing issues when trying to access the Device tab within AppSpace? My team and I have been unable to access this for the last few days with little to no response from the support team or our customer success person.
Thanks!
Best answer by Dawn Wayland
To provide an update on the technical side: our public cloud experienced a performance degradation. The engineering team has since deployed a fix, and the incident is currently in a Monitoring stage. While performance is recovering, some slowness may still occur when accessing the Devices page, as it requires significant resources to load.
You can follow the real-time recovery progress here: status.appspace.com.
To help narrow down whether the current slowness is tied to this recovery or something local, could you provide a bit more information?
Current Behavior: When you attempt to open the Devices tab, do you see a spinning loader, a blank page, or a specific error code?
Browser Details: Which browser and version are you using? (Testing in an Incognito/Private window is also a great way to rule out local cache issues).
Network Check: It is also worth verifying that no recent local network or firewall changes are blocking Appspace-required URLs or ports.
Since the fix was deployed and the status moved to Monitoring, have you noticed any change in the page behavior, or is it still behaving the same as it was?
To provide an update on the technical side: our public cloud experienced a performance degradation. The engineering team has since deployed a fix, and the incident is currently in a Monitoring stage. While performance is recovering, some slowness may still occur when accessing the Devices page, as it requires significant resources to load.
You can follow the real-time recovery progress here: status.appspace.com.
To help narrow down whether the current slowness is tied to this recovery or something local, could you provide a bit more information?
Current Behavior: When you attempt to open the Devices tab, do you see a spinning loader, a blank page, or a specific error code?
Browser Details: Which browser and version are you using? (Testing in an Incognito/Private window is also a great way to rule out local cache issues).
Network Check: It is also worth verifying that no recent local network or firewall changes are blocking Appspace-required URLs or ports.
Since the fix was deployed and the status moved to Monitoring, have you noticed any change in the page behavior, or is it still behaving the same as it was?
Already have an account? Login
Partners: If you do not have an Appspace login, please contact community@appspace.com for assistance.
Appspace Employees Customers and PartnersPartners: If you do not have an Appspace login, please contact community@appspace.com for assistance.
Appspace Employees Customers and PartnersEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.