Description
Guide on how to upgrade the Samsung firmware
Related Issues
- AE-2631: Samsung Players Randomly Hanging
Where to get the latest firmware: https://www.samsung.com/us/support/downloads/
Firmware Upgrade Guide
- Run the compressed file you downloaded from Samsung. You will be asked where you want to unzip the file contents, and you must select a USB drive (may be any USB device with sufficient capacity).
- Turn on your Samsung device. Once the file is downloaded and unzipped completely on the USB drive, plug it into your Samsung device using an available USB port. It is very important that you disconnect any other USB devices you have connected to your Samsung.
- Using your remote control, go to the options menu by pressing the menu button found on the remote. Go to the last tab called support (appears next to a question mark ? symbol) and select software upgrade.
- Next, select the by USB option. The following message will appear: scanning for USB… this may take more than 1 min.
Important: It is very important that during this process you do not turn off your Samsung device or disconnect the USB drive.
In some cases, some USB drives have problems so that your Samsung device cannot find the USB update. In this case, we recommend you use a different USB device. Trying other USB devices after this should work correctly.
Once the updating process is complete, your Samsung device will turn off and turn back on automatically. You have now installed the latest Samsung firmware version.