Troubleshooting Manually Enrolling Chrome Devices

Description

After a factory reset, you will need to enroll your device in the CDM (Chrome Device Management).

Manually Enroll Chrome Device

1. Turn on the Chrome device and follow the on-screen instructions until you see the sign-in screen. Don't sign in yet. If you see the enrollment screen instead of the sign-in screen, go to Step 4.

2. If you're enrolling a Chromebook tablet, tap email or phone. Then, tap more   switch to full layout to open the on-screen keyboard.

3. Choose an option to get to the enrollment screen:

   • Press Ctrl+Alt+E.

   • Select more options  enterprise enrollment (not available on Chromebook tablets).

4. Enter the username and password from your Google admin welcome letter or for a Google account that has eligibility to enroll.

5. If prompted, enter the asset ID and location and select next.

6. When you get a confirmation message that the device is successfully enrolled, select done.

Users can now sign in to devices and start using them.

You can see a list of enrolled devices in your Appspace admin console. For details, see View Chrome OS device information.