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Support Documentation

Bring Up the Device Menu on a Touch Screen Without a Keyboard

  • July 15, 2025
  • 2 replies
  • 124 views
L

(updated February 3, 2026)

 

Problem

Unable to bring up the Device Menu on Cisco IEC devices, iPads, ELO displays, and other touch screens.

 

Note: 

  • This feature does not currently appear to work for Neat devices. We are performing further testing at this time.
  • This feature does not work on the SharePoint card.
  • When testing this on your device, ensure you are using a base-level card.

 

Prerequisites

  • Enable the following device properties:

    • Override the current touch pattern sequence used to access the Device Menu when in kiosk mode

      • Property: player.devicemenu.invokepattern

        • Default Value: –

        • Value Range: top-left or top-right or bottom-left or bottom-right

        • 1Value2 Format: Alphanumeric

        • Supported Device: iOS Devices
        • Availability: Appspace App 2.26

    • Enable Hotspot Areas to Appear as the Top Layer: Allows the next hot spot of the touch pattern sequence to appear as the top layer when the touch pattern sequence is initiated. This is particularly useful when cards or web content is displayed.

      • Property: player.devicemenu.hotarea.enable

        • Default Value: –

        • Value Range: true or false
        • Value Format: Boolean
        • Supported Device: iOS Devices
        • Availability: Appspace App 2.26

    • Customize Hotspot Area CSS Stylings

      • Property: player.devicemenu.hotarea.style

        • Default Value: –

        • Value Range: background:<value> or border:<value

        • Value Example: player.devicemenu.hotarea.style = border: 2px solid red; background: white

        • Supported Device: iOS Devices

        • Availability: Appspace App 2.26

 

Solution

Touch the upper right corner, followed by lower right, then lower left, upper left, and finally the upper right corner again three times (essentially, touch the four corners in a counterclockwise manner).

Upper right→lower right→lower left→upper left→upper right 3x.

These actions should result in bringing up the menu for the device.

 

 

 
 

    2 replies

    M
    • mohammad.butt
    • New Participant
    • January 27, 2026

    Hi, what is the value i need to set with the property you mention above?

    player.devicemenu.invokepattern

    I have tried with true and 1 but neither allows me to invoke the device menu on a Neat Frame.

    I can invoke the device menu by plugging in a keyboard and using CTRL + ALT + M

     

    But I want to be able to invoke the menu via the touch screen but then performing the sequence above, nothing happens. So I am trying to determine if I have the wrong device property values

    T
    • Tim Pollock
    • Associate Technical Account Manager
    • February 9, 2026

    Hi Mohammad,

    You would need two device properties for this to work on your devices, including the Neat frame..

    For the invokepattern property - you will need to define your taps, in the example below it is just top-left, on the neat frame if you hold that area for a few seconds the device menu will appear. It is important that the device is synced after making these changes to set the properties on the device itself. You can try adding other taps separated by a comma, for instance top-left, top-right. On the Neat frame you may have to hold each tap for a second or two before moving to the next.

    The importance of the hotarea enable is to ensure the invisible button is on the top overlay on certain cards with interactive content and this includes RSS feeds, Sharepoint cards etc with dynamic text that we have seen.
     

    Property Value
    player.devicemenu.hotarea.enable true
    player.devicemenu.invokepattern top-left
    Tim Pollock
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