Troubleshooting Newly Setup Reservation Rules Not Applying to Existing Events

Problem

The resource’s reservation rules have changed. Existing reservations will not be affected by the new rules unless the user updates the reservation; only then will the new rules apply.
 

Symptoms

Example of the Restricted Time Rule (only available on specific times/days).

The user was able to book the reservation on Wednesday and Thursday previously. Now, the user is not allowed to book the reservation on Wednesday and Thursday; they are only able to book the reservation on Friday.

How to troubleshoot

Check the resource's current reservation rules:

1. Navigate to the reservations extension, then select the resources tab. 
2. Type the resource’s name in the search bar and select the resource. 
3. Go to the rules tab, and check the current reservation rules. 

Check the resource's previous reservation rules:

1. Navigate to the reservations extension, then select the resources tab. 
2. Type the resource’s name in the search bar and select the resource. 
3. Go to the reservations tab, and search for the previous reservation that behaved differently compared to current behavior (e.g., a reservation that the user was able to book on Wednesday). 
4. Open the developer tools (F12 on keyboard) and go to the network tab. 
5. While the HAR is recording, select preview on the reservation within Appspace.
6. It should have a GET API format similar to: (ce4d493d-1333-41fc-9129-20570582aab6?includesourceobject=true)
7. Select it and check the preview tab.
   • There is a reservationRules value; it tells us the reservation rules that were set when the reservation was created. Compare the reservation rule result here and to the current resource’s reservation rules to confirm if there have been any rule changes to the resource.