The Appspace 8.12-ac.3.13 release is dedicated to providing a consistently stable and reliable experience for all our users. This is a Maintenance Release that focuses on delivering updates, detailing resolved platform issues and successful stability resolutions. Consult this resource for the latest quality-focused improvements that enhance system stability and operational integrity.
View other updates for this release here.
21 January 2026, Wednesday
Maintenance Releases
- AE-13801 - Advanced channels intermittently fail to sync and download content on BrightSign XT1144 devices in Pfizer’s private cloud environment, causing affected players to hang on the “Syncing Files” screen and then show a “Failed to download some files” error while playlist channels continue to work.
- AE-13855 - Recovering content from Trash can still trigger hard deletes due to dirty data in the ContentTrash collection, causing recovered files in object storage to be deleted unexpectedly instead of being safely retained based on the
isDeleted,filter=local, andType=Imagecriteria.
Appendix
Release Schedule Information
The following is the release management schedule as per our Release Calendar for Public Cloud:
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New Appspace functionality and major platform optimizations will now be released under a quarterly release cycle, scheduled at 08:00 pm CST on Friday.
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Scheduled minor feature updates, cloud service optimizations, and bug and escalation fixes are typically scheduled at 08:00 pm CST time throughout the week, typically on a Tuesday or Friday.
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Critical updates including security patches or emergency fixes that support the reliability and availability of the Appspace platform will be deployed as necessary and as soon as it is administratively feasible.