These release notes provide information on the new features, newly supported devices, enhancements, resolved escalations, and bug fixes completed in every major, minor, and patch, release of the Appspace App version 2.0 for purpose-built industry-standard devices (such as Appspace for Devices on Android and iOS tablets, and the Appspace app on Chrome OS, Google Meet, BrightSign, Cisco, and Crestron devices), ideal for signage and video walls.
Important
Beginning January 1, 2025, Appspace will implement a new Device App Version Lifecycle Policy to ensure optimal performance, security, and feature compatibility. This policy introduces a 6-month rolling support window for Appspace device apps.
To learn more about this policy and how to keep your devices updated, please refer to the Appspace Device App Version Lifecycle Policy in the Appspace Knowledge Center.
Note
If on an Android or iOS mobile device, refer to Appspace App 8.x Release Notes for Mobile.
Note
Additional release notes for Devices & Built-In Apps:
Older versions are unsupported.
20 Feb 2025, Tuesday
App for Devices 2.80
Release Platform: All
FIXED BUGS
- APC-7730 – The Appspace App stops responding at the splash screen after being updated on Logitech devices.
RESOLVED ESCALATIONS
- AE-9504 – Exceeding bandwidth limit due to uncached content being requested excessively.
- AE-11444 – Exceeding bandwidth limit due to uncached content being requested excessively.
- AE-11821 – Tizen devices with auto-rotate orientation fail to play content.
Patch Updates
App 2.80.1
Release Date: 25 Feb 2025
Release Platform: BrightSign, LG webOS, macOS, Windows
RESOLVED ESCALATIONS
- AE-11946 – Incorrect Appspace App for Devices installation packages downloaded from Downloads.
21 Jan 2025, Tuesday
App for Devices 2.79
Release Platform: All
NEW FEATURES & IMPROVEMENTS
| Features | Description |
| Enhanced Device Registration: Unique Fingerprints for Improved Identification | Devices previously registered with a generated GUID will transition to using the new unique fingerprint for their respective platform. Existing registration information associated with the previous GUID will be securely deleted. To ensure a smooth transition and avoid registration loss, ensure your devices update their registration information with the new fingerprint. These enhancements provide a more robust and reliable device registration process, improving the overall management and security of your Appspace devices. This release introduces significant enhancements to device registration, improving device identification and management across various platforms.
Key Improvements:
|
| Standardized Device Model Naming for Logitech Devices | Logitech device models are now identified with standardized names in the deviceIdentity > hardware > model field. For instance, the Logitech Tap Scheduler will be represented as TAP_SCHEDULER. This standardization improves clarity and consistency in device identification. |
| Broadcast Enhancements: Improved Network Resiliency | This release introduces a dedicated watchdog mechanism to actively monitor WebSocket health, ensuring more stable and reliable broadcast functionality. This enhancement replaces the previous force-restart logic, minimizing disruptions and improving overall system performance. |
FIXED BUGS
- APC-7673 – Unable to retrieve 6 character code with custom URL without reference parameters when in Webex Navigator standalone mode.
- APC-7197 – Samsung Tizen 6.5 & 7.0 devices fail to honor portrait orientation setting from console.
- APC-7679 – Tizen display issue, where content padding appears after orientation change.
RESOLVED ESCALATIONS
- AE-10231 – Broadcasts are inconsistent when pushed to devices.
- AE-10428 – BrightSign XT1144 devices intermittently lose synchronization with live multicast channels during channel browsing.
- AE-11035 – BrightSign devices intermittently experience prolonged synchronization delays during reboots.
- AE-11168 – Broadcast intermittently fails to display on targeted devices without manual restart.
- AE-11240 – Intermittent device synchronization failures due to content errors.
- AE-11398 – Intermittent device synchronization failures cause extended offline status.
- AE-11403 – Visitor Management kiosks on iOS 18.0.1 repeatedly request camera access despite granted permissions.
Patch Updates
App 2.79.1
Release Date: 6 Feb 2025
Release Platform: PWA
RESOLVED ESCALATIONS
- AE-11802 – Device Type updated to PWA when previewing content via “Device start-up URL”.
- AE-11471 – Device reboots trigger excessive device identity update requests.
19 Nov 2024, Tuesday
App for Devices 2.78
Release Platform: All
NEW FEATURES & IMPROVEMENTS
| Features | Description |
| Microsoft Teams Rooms – Multi-Screen Support | The Appspace App now supports Microsoft Teams Rooms (MTR) devices with two connected screens. This enhancement enables synchronous claiming of both screens, ensuring consistent content playback across both displays.
Additionally, a new Broadcast channel mechanism has been implemented to facilitate communication between iFrames in multi-screen setups. This enables the system to dynamically identify and assign primary and secondary screen roles, optimizing content display and interaction across multiple screens. |
| Appspace App for Devices – Support for IAdea Devices
Firmware Support | Appspace App for Devices now supports IAdea devices running Android.
Below is a list of our IAdea reference devices:
|
FIXED BUGS
- APC-7576 – Microsoft Teams Rooms (MTR) devices prematurely display the registration screen before the integration claim process is finalized.
- APC-7615 – Microsoft Teams Rooms (MTR) devices repeatedly encounter cached errors before synchronizing new content.
RESOLVED ESCALATIONS
- AE-10231 – Broadcasts are inconsistent when pushed to devices.
- AE-10428 – BrightSign devices experience periodic synchronization failures with Appspace, resulting in an “Error Loading Content” message when displaying live multicast channels.
- AE-10961 – Videos on iPad devices crash during playback.
- AE-11035 –BrightSign devices experience prolonged “Syncing with Appspace” delays during daily reboots.
- AE-11168 – Broadcasts are inconsistent when pushed to devices.
- AE-11240 – Devices are experiencing a persistent “Unable to sync files” error, resulting in an “Out of Sync” status on the instance.
- AE-11398 – Devices running Appspace versions 2.70 to 2.76 are randomly experiencing prolonged syncing issues and displaying a “lost communication” status.
- AE-11403 – The Visitor Kiosks card repeatedly prompts users for camera access upon initial launch.
Patch Updates
App 2.78.2
Release Date: 12 Dec 2024
Release Platform: All Platforms
FIXED BUGS
- APC-7660 – Device type incorrectly displays PWA after registration.
- APC-7662 – Push Health Status of the device is not updated after a content reset.
RESOLVED ESCALATIONS
- AE-11471 – Device reboots trigger excessive device identity update requests.
- AP-49276 – The IP address is not updated in the database when the device network is switched from ethernet to wifi.
- APC-7649 – Content requiring tokens fails to load in Channel Browsing mode.
App 2.78.1
Release Date: 2 Dec 2024
Release Platform: All Platforms
RESOLVED ESCALATIONS
- AE-10961 – Appspace App becomes unresponsive when attempting to play >100 MB large video files that are stored in the iOS device’s local storage system.
- AE-11471 – Device reboots trigger excessive device identity update requests.
15 Oct 2024, Tuesday
App for Devices 2.77
Release Platform: All
RESOLVED ESCALATIONS
- AE-9502 – Content scheduled for a future date is displayed in channel browsing.
- AE-10576 – High bandwidth usage detected.
- AE-10832 – Issues configuring Broadcasts on Webex devices.
19 Sept 2024, Thursday
App for Devices 2.76
Release Platform: All
RESOLVED ESCALATIONS
- AE-10231 – Broadcasts are inconsistent when pushed to devices.
- AE-10759 – Rotation issue on BrightSign XD235 devices.
- AE-10790 – Unable to load SharePoint cards on Tizen 4 devices.
- AE-10961 – Videos on iPad devices crash during playback.
- AE-11013 – Unable to display German characters on the Multizone Playlists ticker.
- AE-11168 – Broadcasts are inconsistent when pushed to devices.
3 Sept 2024, Tuesday
App for Devices 2.75
Release Platform: All (PWA released on 28th Aug 2024)
NEW FEATURES & IMPROVEMENTS
| Features | Description | Impact/Outcome |
| On-Prem Support for BrightSign Series 5 Players | Appspace 8.0 On-Prem support for the latest BrightSign Series 5 players running BrightSign OS 9 on Appspace App for Devices.
This is to ensure sustainable and continued long-term support for BrightSign devices on the Appspace on-prem platform, while BrightSign Series 4 players are gradually being phased out. | Firmware Support |
| Webview Card | Supporting the latest updates to the Webview card, allowing the iframe to reflect the configured style set by the Media Zone widget. This improvement resolves the issue experienced by the Progressive Web App (PWA), iOS, and Webex devices. |
RESOLVED ESCALATIONS
- AE-10803 – Advanced channel content audio plays from another layout.
- AE-10958 – On-screen engagement features displayed outside of the operating hours.
14 Aug 2024, Thursday
App for Devices 2.74
Release Platform: All
NEW FEATURES & IMPROVEMENTS
| Features | Description | Impact/Outcome |
| Real-Time App Communication – Channel Updates | In this update, when a device with push updates enabled receives a “channel.unassigned” Push Notification Service (PNS) message, the device will now automatically display a “No channels assigned” page. This update is designed to provide users with a clear and immediate indication that no channels are currently assigned to their devices. | |
| Real-Time App Communication – Push Update | The failed content download retry mechanism has been enhanced to improve timing based on the Push Update setting.
| |
| Device Tasks and Health Services | Previously, if the system failed to retrieve the timestamp, both the Advanced Device Management (ADM) and Health services would stop, causing devices to be incorrectly marked as “Lost Communications”. This issue made critical device tasks inoperable and led to confusion and concern for users, as it seemed that devices were offline or malfunctioning.
With this update, the system now better handles prolonged server errors by allowing devices to continue reporting their “Online” status to Appspace, even if timestamp retrieval fails. This prevents false alarms and ensures accurate device status, allowing critical device tasks to continue functioning as expected and providing a more reliable experience for users. | |
| App Update Improvements | Previously, during an App update, the cached timestamp and script were always deleted, requiring the App to retrieve them from the server, which resulted in increased server load.
To address this, a version check for the app script parser has been introduced during updates. This check determines whether the channel timestamp should be cleared based on changes in the script parser version, optimizing server performance.
This enhancement ensures that the App only clears the cached timestamp when necessary, thereby improving efficiency during updates. | |
| BrightSign – Audio Improvements | When switching from the second layout (HDMI Input) back to the first layout, the audio from the HDMI Input continued to play due to incomplete disposal of the HDMI video, which only paused instead of stopping.
This issue has been resolved by implementing fixes that mute widgets, video objects, and audio during layout transitions, ensuring that audio does not persist when switching between layouts. | |
| Appspace App for Devices – Support for ChromeOS LTS 126 | Support for ChromeOS LTS 126 on Appspace App for Devices. | Firmware Support |
FIXED BUGS
- APC-7270 – The Appspace App for Windows crashes when the ALT key is pressed.
- APC-7459 – Appspace App intermittently gets stuck in a loop with the message ‘Ignoring timestamp update due to ongoing sync process’ when switching from direct assign to channel browsing mode.
- APC-7486 – Appspace App gets stuck in the downloading and syncing process, preventing assigned content from displaying on Tizen 6.5 devices.
- APC-7487 – After an app update or reset, the sync service stops and aborts the ongoing content prefetch process.
- APC-7491 – The device shows the “No channels assigned” page only after completing the current sync process.
RESOLVED ESCALATIONS
- AE-10803 – Advanced channel content audio plays from another layout.
- AE-10864 – All device statuses are currently in “lost communication” and “out of sync”.
- AE-10973 – BrightSign devices running Appspace App 2.72 and 2.73 are unstable with Appspace 8.7 private cloud.
- AE-10938 – Worker device reboots when configured for synchronized playback.
12 July 2024, Friday
App for Devices 2.73
Release Platform: All (except BrightSign)
NEW FEATURES & IMPROVEMENTS
| Features | Description | Impact/Outcome |
| On-Screen Engagement – Player Properties | This release introduces the following player properties to manage the visibility of QR codes on posts. By default, if on-screen engagement is enabled at the account level and player.social.qrcode.enable is not configured, the on-screen engagement bar with the QR code will be displayed, directing users to the Employee View post link. When player.social.qrcode.enable is set to “true,” the on-screen engagement bar with the QR code will be shown, and if set to “false,” the QR code will be hidden. In scenarios where on-screen engagement is disabled (and the property is set to true) at the account level and a post with a “Referral link” URL is published to devices but not to users (Employee View), the playlist channel will show only the Referral QR Code, without on-screen engagement features. When on-screen engagement is enabled (and the property is set to true) and the post is published to both devices and users, the playlist channel will include the QR code, comments, and reactions, directing users to the Employee View post link. Any changes to the player property will result in instant updates to the device playback. | |
| Real-Time App Communication – Channel Updates | In this release, a Start Timer is introduced to purge invalid cached content upon enabling Push Updates. When Push Updates is enabled, invalid cached content will be purged after a calculated delay based on the content download and cache purge cycles, defaulting to 60 seconds if not configured. Setting the purge cycle to zero will result in immediate purging. When Push Updates is disabled, invalid content is purged after a set number of successful sync cycles, defaulting to three cycles, but this can be adjusted to purge immediately after one cycle if desired. |
RESOLVED ESCALATIONS
- AE-10864 – All device status are currently in “lost communication” and “out of sync”.
29 June 2024, Saturday
App for Devices 2.72
Release Platform: All
NEW FEATURES & IMPROVEMENTS
| Features | Description | Impact/Outcome |
| On-Screen Engagement – QR Codes and Reactions | Introducing the On-Screen Engagement feature, designed to enhance interaction with digital signage and Employee Communications content. This feature integrates QR codes on signage screens, allowing users to effortlessly access additional information by scanning the codes with their mobile devices. Feature Highlights:
This feature enriches the viewing experience, promotes collaboration, and provides a comprehensive strategy for driving engagement through digital signage. | Roadmap Feature |
| Real-Time App Communication – Channel Updates | The Appspace App is enhanced by leveraging the real-time app communication architecture, and replacing the current polling method. This upgrade will significantly improve user experience, reduce perceived issues, and decrease the load on our cloud infrastructure. Additionally, it will enable future capabilities and functionalities.
In this release, we introduce the new Push Notification mechanism that ensures Appspace registered devices receive immediate push notifications when Channels are published or modified, including playlist content changes by an Author. | Roadmap Feature |
| BrightSign – Device Properties Control | BrightSign’s OS version 8.2.72 and BrightAuthor version 1.6.29 introduced a new feature that allows users to view and modify settings through the BSN.cloud Properties Panel or API. Leveraging on this feature, organizations now have the capabilities of controlling Appspace App device properties via BSN.cloud. | |
| Samsung Tizen Enhancements | The latest Samsung Tizen enhancement moves the registration and token information to persistent storage, supporting writing data to the file system, and allowing registration information to persist across app restarts and updates. This release also improves the reliability, integrity, and redundancy of the Tizen build agents. | |
| Appspace App for Devices – Support for ChromeOS LTS 120 | Support for ChromeOS LTS 120 on Appspace App for Devices. | Firmware Support |
RESOLVED ESCALATIONS
- AE-10183 – BrightSign firmware update changes the device name to serial number, and channel to a different post.
- AE-10522 – Tizen devices lose access to Appspace after app update.