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The Account Management Portal release notes for the cloud platform contain valuable information on the latest features, enhancements, bug fixes, and resolved escalations available in each public cloud release. 

See additional Account Management release notes here.

AMP 1.15.1

31 May 2019, Friday

FIXED BUGS

  • CS-3617 – The warning text on the License Management page is blue instead of white.

 

 

29 March 2019, Friday

AMP 1.14

NEW FEATURES & IMPROVEMENTS

Features Description Impact/Outcome
Customer Support UI Updates The Customer Support page receives minor UI updates to icons, help text, and color scheme, that provide a better user experience.  

 

 

 

 

25 Jan 2019, Friday

AMP 1.13

NEW FEATURES & IMPROVEMENTS

Features Description Impact/Outcome
Customer Support UI Updates Account Management Portal users will now be notified if they have reached their threshold limits for Devices and Users usage via a notification message, and visually through color changes to the doughnut chart.

 

 

Below is a list of threshold percentages that will trigger an alert notification action.

Alert Level Alert Cloud Threshold Percentage Actions
Informational Blue 0% - 74% Log information in the system.
Warning / Hazard Yellow 75% - 89% Alert customer with notifications.
Critical Red >= 90% Alert customer with notifications.
 

 

 

AMP 1.13.2

8 March 2019, Friday

FIXED BUGS

  • CS-3617 – The Instance name changes color during mouse hover on the License Management tab.

 

 

AMP 1.13.1

12 Feb 2019, Tuesday

INTERNAL BUILD

This is an internal build focused on research and development.

 

 

 

 

4 Jan 2019, Friday

AMP 1.12

NEW FEATURES & IMPROVEMENTS

Features Description Impact/Outcome
Display ID Usage for Devices and Platform Users The GLOBAL USAGE section, in addition to displaying the number of IDs that are allocated, now displays the actual number of IDs that are in use for both Devices and Platform Users.

 

 

  
Instantly View On-Prem Instance Information The on-prem listing page now offers users the ability to instantly view the following information for each on-prem instance:

 

 

Static Server

  • Devices In Use
  • Devices Allocated
  • Platform Users In Use
  • Platform Users Allocated
  • Last Synced
  • On-prem version

Dynamic Server

  • Devices In Use
  • Platform Users In Use
  • Last Synced
  • On-prem version
  

 

 

 

 

14 Dec 2018, Friday

AMP 1.11

NEW FEATURES & IMPROVEMENTS

Features Description Impact/Outcome
Customer Support UI Updates Users can now navigate to the Appspace console from the Account Management Portal via the Appspace icon (next to the profile icon) in the menu bar.

 

 

  

 

 

 

 

14 Dec 2018, Friday

AMP 1.10

NEW FEATURES & IMPROVEMENTS

Features Description Impact/Outcome
Persistent Login Sessions The Account Management Portal (AMP) now has persistent login sessions, enabling users who are logged on to the portal to navigate directly to different tabs within the AMP without having to re-login.

Users also do not need to log in to the Appspace console while logged in to the AMP; access is automatic. This works vice versa.

If a user selects ‘remember me’ when logging into Appspace Cloud and then clicks on the ‘Go to Account Management Portal (AMP)’ link from the dashboard, they will be automatically logged in to the AMP.

  
Support Portal – Managing Users Account Owners will be allowed to grant permission to access the Support page only to a certain number of people based on their subscription plan.  

 

6 Oct 2018, Friday

AMP 1.9

NEW FEATURES & IMPROVEMENTS

Features Description Impact/Outcome
Instance Environment Type We have now included the environment type for each activated instance listed in the License Management page. Account Owners may now quickly identify their Appspace server instance environment type, whether it is on a public cloud, private cloud, or on-premises.

 

 

  

 

 

 

 

21 Sept 2018, Friday

AMP 1.8

NEW FEATURES & IMPROVEMENTS

Features Description Impact/Outcome
Live Chat Support Live Chat is part of support’s latest offering to paid subscription customers, which allows Account Owners and users with access to the Support page, to communicate directly with our support teams via the Account Management Portal (AMP).

 

 

  • Live Chat can be accessed from the navigation bar, or invoked through a case thread when discussing the case specifically.
  • When active, the Live Chat window is displayed throughout the AMP and a transcript is generated once the session is over.
  • Support personnel can create new cases based on a chat session, if the chat session isn’t related to an existing case.
  

 

 

 

 

31 Aug 2018, Friday

AMP 1.7

NEW FEATURES & IMPROVEMENTS

Features Description Impact/Outcome
AMP – Billings The all-new Billing tab allows Account Owners to perform online payments, review current billing information and change subscription plans.

The Billing page features the following main components:

Important

Omni-Free Account Owners can now upgrade their subscription to an Appspace Express plan directly from the Billing tab.

 

Billing Overview

View the current subscription plan, upcoming charges, payment history, and manage payment methods.

Payment method

  • Manage payment methods. Only one credit card details can be stored at any one time, needed for subscription renewals. You cannot remove the details but may replace them with another credit card.

Upcoming charges

  • View future subscription and overage charges.

Billing history

  • View the history of billings that have been invoiced.
  • All billings that have been invoiced regardless of payment type (full, partial, or unpaid) are displayed here.

Changing subscription

  • Change subscription plans.
  • Only available to Account Owners on an Omni-Free subscription plan.
  

 

 

 

 

13 April 2018, Friday

AMP 1.6

NEW FEATURES & IMPROVEMENTS

Features Description Impact/Outcome
AMP – Permissions Account Owners are now able to grant specific users, who are non-account owners, permission to access the Support Portal page.

  • Account Owners are able to view all cases, and have the ability to filter cases based on the case creator.
  • Users, who are non-account owners, but have access to the Support Portal, have the ability to create, view, and manage cases that they created themselves.
  

 

 

Patch Updates

AMP 1.16.2

22 June 2019, Friday

INTERNAL BUILD

This is an internal build focused on research and development.

 

 

AMP 1.16.1

27 April 2019, Friday

RESOLVED ESCALATIONS

  • AE-4118 – Appspace cloud instances updated with IP addresses, instead of hostnames.

 

 

 

19 March 2018, Monday

AMP 1.5

NEW FEATURES & IMPROVEMENTS

Features Description Impact/Outcome
AMP – Support The all-new Support tab in the Appspace Account Management Portal (AMP), allows Account Owners to create and manage their own support tickets.

The Support page features 3 main components, which are:

  • Case History – View support ticket history. This page also has a button to create new support tickets and a button to access the Appspace Knowledge Center. You can view all the cases that you created via this portal or through the phone, including open and resolved tickets. Cases are automatically sorted by “last updated” first, and can be filtered by status.

 

 

  • Create Case – Create support tickets via a simple and easy form. You can include an attachment (all file types) per new ticket.

 

 

  • Case View – View case activity for each case.
    • You can interact with the Appspace Support team by adding comments or uploading attachments. However, the comments cannot be edited, or deleted once you save it.
    • Only the Appspace Support team may resolve or close a case.
    • You can upload one attachment for each comment you make for a case.
    • All file types are accepted for an attachment.

 

 

  

 

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