Request for Support to Mitigate SANS-Appspace Server Vulnerabilities

​@mghunaim.contractor thank you for reaching out regarding the mitigation of this vulnerability, which requires an upgrade of Erlang/OTP, MongoDB, and Node.js.

Since you are an On-Premises customer, the process for managing this critical upgrade and providing a comprehensive action plan requires direct assistance from our specialized Customer Care Team. This is necessary because:

1. Environment Specificity: On-premises upgrades must be tailored to your unique infrastructure and system configuration to ensure compatibility and a smooth transition.

2. Secure Collaboration: Opening a support ticket ensures we have a private, secure channel to discuss your specific environment details, coordinate resources, and schedule the necessary work.

Next Step: Opening a Support Ticket

To initiate the process and get the dedicated assistance you require, please open a support ticket .

This is our standard, secure, and most efficient procedure for managing all On-Premises upgrades and is in no way an indication of a broader issue or problem. It simply routes you to the dedicated team and process designed for your hosting environment.

Once the ticket is open, our team will immediately begin working with you to:

1. Identify the exact required versions of Erlang/OTP, MongoDB, and Node.js.

2. Develop a comprehensive action plan for the software release, including prerequisites, estimated downtime, rollback strategies, and a testing plan.

3. Schedule the upgrade work at a time that minimizes disruption to your business.

Please open a support ticket at your earliest convenience, and we'll be ready to collaborate on this critical upgrade and action plan.