What makes an office worth the trip? Revisit this WOW26 session with David Fleck and Will White to explore workplace hospitality through five elements: anticipation, personal recognition, empowerment, consistency, and staff care.
The attached presentation connects these principles to everyday moments—from a new hire’s first day to visitor arrivals, meeting services, and working across offices. Download it for practical examples, common pitfalls, and a hospitality audit to help assess your experience. Use it to identify one point of friction, gather employee feedback, and pilot a small improvement before scaling.