​@hansvth I’m sorry to hear your user is stuck at that "Well, this is unexpected" screen—it’s definitely a frustrating roadblock when you're just trying to get started.

Since she is getting that "Well, this is unexpected" error with a cloud invitation, this is typically caused by a pending join request that's blocking the invite from completing. Essentially, the system might be seeing a "double entry" or a conflicting request that’s preventing the new activation from overriding the old one.

Gathering the Details

To help us pinpoint exactly where the hang-up is, could you provide the following?

• Visuals: A screenshot of the exact error message you see (including any URL details if possible). - Feel free to private message me or send to community@appspace.com if the screenshot or URL has company/personal identifying information in it.  

• Environment: What browser/device you're using (e.g., Chrome on Windows, Safari on Mac).

• Account History: Whether you've ever tried joining a different Appspace instance before or had a previous trial account with this email.

Why this happens

For invitation-related issues, there are often conflicts with existing accounts or SSO configurations that prevent proper activation. If the email address is already tied to a "Pending" status in another instance, the cloud server sometimes struggles to bridge the gap to the new invitation.

Once you provide those details, I’ll work with the team to provide more specific troubleshooting steps to get the account activated successfully!