Error message when playing youtube

​@WebsterC thanks for reaching out! Receiving Error 153 (Video player configuration error) when trying to play a YouTube video usually points to a few common issues related to the Player Card, device, or network configuration.

I would try the following four steps to troubleshoot and resolve the issue:

1. Isolate the Video Content

To ensure the issue isn't related to your channel configuration or other content, please create a simple test:

• Create a new, simple channel that contains only the YouTube video card with the link you are trying to play.
• Assign this test channel to your player device.
• Check if the video loads and plays correctly.

2. Confirm YouTube Player Card Version

Ensure you are running the most stable version of the YouTube Player Card:

• Confirm the card is running the most updated version (2.4.0). If it is older, please update the card from the marketplace.

3. Verify Device Firmware

Sometimes outdated device firmware can cause playback compatibility issues:

• Confirm your device firmware is up to date. Check the device management section in your platform to see if an update is available for your specific player hardware.

4. Perform a Full Reboot

A simple restart can often clear temporary errors and re-establish necessary connections:

• Reboot your player device. Wait a few minutes for it to fully restart and reload the content.

If you complete all these steps and the error persists, please let us know the exact device model you are using and confirm that the video URL is publicly accessible. This will help us investigate further!